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this version of firefox requires microsoft windows 7 x64 or newer

Pridané

Hi,

When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm installing it on a Win 7 64-bit environment and the firefox installer file is also 64-bit. I have verified the minimum system requirements for firefox installation and it meets the criteria. But still it doesn't allow me to install and gives the said prompt.

Tried various install files and no luck. When I try download it is the stub installer file that is available for latest versions. Refer the screenshot of the error.

Hi, When I try download and install mozilla firefox it gives a prompt "This version of Firefox requires Microsoft Windows 7 x64 or newer". But the fact is that I'm installing it on a Win 7 64-bit environment and the firefox installer file is also 64-bit. I have verified the minimum system requirements for firefox installation and it meets the criteria. But still it doesn't allow me to install and gives the said prompt. Tried various install files and no luck. When I try download it is the stub installer file that is available for latest versions. Refer the screenshot of the error.
Priložené obrázky

Ďalšie informácie o systéme

Aplikácie

  • Identifikácia prehliadača: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36

Viac informácií

James
  • Top 25 Contributor
  • Moderator
1602 riešení 11331 odpovedí

A common reason for this message is due to running Firefox in Windows XP or Vista compatibility mode on Windows 7 (also on 8 and 10). Due to this you may actually be running 32-bit Firefox 52.9.0esr as that was the last to still run on Windows XP and Vista.

See how to check and disable this at https://support.microsoft.com/en-ca/help/15078/windows-make-older-programs-compatible

You can also right-click the desktop shortcut for Firefox and check properties.

A common reason for this message is due to running Firefox in Windows XP or Vista compatibility mode on Windows 7 (also on 8 and 10). Due to this you may actually be running 32-bit Firefox 52.9.0esr as that was the last to still run on Windows XP and Vista. See how to check and disable this at https://support.microsoft.com/en-ca/help/15078/windows-make-older-programs-compatible You can also right-click the desktop shortcut for Firefox and check properties.

Upravil(a) James dňa

Autor otázky

it doesn't help. Ensured again that Compatibility mode is left unchecked. None of the checkbox in Compatibility tab is selected. Also previously tried running the same in Windows 7 compatibility mode but that also does not help unfortunately.

it doesn't help. Ensured again that Compatibility mode is left unchecked. None of the checkbox in Compatibility tab is selected. Also previously tried running the same in Windows 7 compatibility mode but that also does not help unfortunately.
WestEnd 60 riešení 5387 odpovedí

So where are you downloading firefox from then?

So where are you downloading firefox from then?

Autor otázky

https://www.mozilla.org/en-US/firefox/new/

Autor otázky

installed a much lower version of firefox release 36.0 and successfully installed. Still the newer versions are unable to install.

installed a much lower version of firefox release 36.0 and successfully installed. Still the newer versions are unable to install.
jscher2000
  • Top 10 Contributor
8792 riešení 71899 odpovedí

Hi vdas, could you check the Compatibility settings on Firefox? Find the icon you use to start Firefox, and either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results (giant screenshot below).

Any difference the next time you start Firefox -- can you update?

Note that the last version for Windows Vista was Firefox 52 esr, so if the installer thinks you have that, you should be able to install one of these:

32-bit U.S. English: http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/en-US/

64-bit U.S. English: http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win64/en-US/

If you prefer a different language, click the parent directory button (..) and find the correct folder there.

Assuming 52esr installs, please check its compatibility settings as well.

Hi vdas, could you check the Compatibility settings on Firefox? Find the icon you use to start Firefox, and either: * Right-click a desktop shortcut, then click Properties * Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties You should clear all the boxes on the Compatibility tab for best results (giant screenshot below). <img src="https://prod-cdn.sumo.mozilla.net/uploads/images/2018-07-25-13-24-46-baad8f.png"> Any difference the next time you start Firefox -- can you update? Note that the last version for Windows Vista was Firefox 52 esr, so if the installer thinks you have that, you should be able to install one of these: 32-bit U.S. English: http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win32/en-US/ 64-bit U.S. English: http://archive.mozilla.org/pub/firefox/releases/52.9.0esr/win64/en-US/ If you prefer a different language, click the parent directory button (..) and find the correct folder there. Assuming 52esr installs, please check its compatibility settings as well.

Upravil(a) jscher2000 dňa