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Firefox crashes

  • 1 odpoveď
  • 2 majú tento problém
  • 6 zobrazení
  • Posledná odpoveď od philipp

asyifazman
asyifazman
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Crash ID: bp-37149764-ea6c-497b-925d-dc40d2161225

Whenever I try to open firefox, the "Mozilla Crash Reporter" pops up. Already tried using Malwarebyte and superantispyware and the problem still occur. How do I fix this?

Crash ID: bp-37149764-ea6c-497b-925d-dc40d2161225 Whenever I try to open firefox, the "Mozilla Crash Reporter" pops up. Already tried using Malwarebyte and superantispyware and the problem still occur. How do I fix this?

Vybrané riešenie

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/

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philipp
philipp
  • Moderator
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Vybrané riešenie

hi, thanks for providing a crash id. unfortunately these crashes are probably triggered by malware that's present on your system and hooking into firefox (a lsp monitoring your network traffic labelled "chtbrkg.dll").

please go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (especially anything dubbed "adskip" or other programs you haven't installed intentionally). then please also try running security scans with various other tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

finally you may also refer to this blog entry on how to proceed with malicious lsp-modules: https://blog.malwarebytes.com/cybercrime/2014/10/changes-in-the-lsp-stack/