In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Report ID Date Submitted bp-2dfd4b82-e6cb-47f1-959c-4fe192160826 8/25/2016 5:29 PM bp-dd58aa6b-a567-4bb1-9eb2-27d302160826 8/25/2016 5:25 PM bp-e24071a6-0b3f-4fac-8c72-ecd402160826 8/25/2016 5:23 PM bp-965629d6-bd64-437b-ad90-bea8b2160826 8/25/2016 5:21 PM bp-5c61dd39-3fec-41e0-ac67-4e2032160826 8/25/2016 5:19 PM bp-9e95b325-6ce0-45bc-a63f-224762160820 8/19/2016 8:58 PM bp-67d31419-1994-4e2d-869c-de3372160604 6/4/2016 7:54 AM bp-d747f7ed-7753-4dd5-982d-1b5032160304 3/4/2016 1:20 PM

Product Firefox Release Channel release Version 44.0.2 Build ID 20160210153822 OS Windows 10 OS Version 10.0.10586

bp-2dfd4b82-e6cb-47f1-959c-4fe192160826

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.306

Attention Sumo's there are 20 related bug reports +++++++++++++++++ Product Firefox Release Channel release Version 45.0.1 Build ID 20160315153207 OS Windows 10 OS Version 10.0.10586

bp-dd58aa6b-a567-4bb1-9eb2-27d302160826

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.213

Attention Sumo's there are 20 related bug reports +++++++++++++++++ Product Firefox Release Channel release Version 46.0.1 Build ID 20160502172042 OS Windows 10 OS Version 10.0.10586

bp-e24071a6-0b3f-4fac-8c72-ecd402160826

Signature: JS::Heap<T>::~Heap<T>

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd10iumd32.dll = NVIDIA D3D

This is for Sumo's Related Bugs 1261015 NEW --- crash in JS::Heap<T>::~Heap<T> correlated to Roboform Addon

Your crash reports show you using 3 different Firefox versions. What gives?

https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

Thank you so much for your reply, I really appreciate. And I did not know about the multiple versions of Firefox. I actually know enough to be dangerous! I will take your answers to someone in the know that can apply them properly and fix it.

Again, I can't thank you enough for your help and patience:)

That is why we are here. Keep us posted.

Nightly crashes when I want to print with nitro PDF thanks congratulations and regards juan

bp-41e4840e-44c3-45fe-9099-a46ee2161012 12/10/2016 07:17 p.m. bp-46b27256-3952-4d0e-9fc6-146862161010 10/10/2016 10:24 a.m. bp-7c50afdc-1cfe-420c-b4e9-b9b582161003 03/10/2016 07:03 a.m. bp-2822d0ed-e894-4485-8ee5-8a6642160930 30/09/2016 12:53 p.m. bp-10c87b05-547e-4fab-baa6-b95d12160926 26/09/2016 08:41 a.m. bp-2cfce56a-ad7e-4a8f-9d17-4eaa92160923 23/09/2016 09:31 a.m. bp-b15df43e-bc6e-468f-a2fd-7fa012160922 22/09/2016 02:01 p.m. bp-c6567a9e-8e28-41cc-998c-b43ec2160914 14/09/2016 07:25 a.m. bp-1553c996-297e-4b91-b956-bab142160909 09/09/2016 07:31 a.m. bp-ce207ad4-6118-4bc4-b74d-8bcc92160908

juasav Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.