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cant start firefox. Uninstall and reinstall don't help

  • 3 odpovede
  • 1 má tento problém
  • 1 zobrazenie
  • Posledná odpoveď od alan_r

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It seems I got a virus that stopped firefox from opening and created ad pop ups on explorer everytime I open a new window. No software detects and corrects the virus so I restored the computer to before the infection but firefox still won't open even after I uninstalled and reinstalled it. I prefer not to use explorer for web browsing. How do I get firefox to open again?

It seems I got a virus that stopped firefox from opening and created ad pop ups on explorer everytime I open a new window. No software detects and corrects the virus so I restored the computer to before the infection but firefox still won't open even after I uninstalled and reinstalled it. I prefer not to use explorer for web browsing. How do I get firefox to open again?

Všetky odpovede (3)

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hello SherryHB, please try to run a full scan of your system with alternative security tools like the free version of malwarebytes and adwcleaner which are specialised in removing adware and browser hijackers...

Troubleshoot Firefox issues caused by malware

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Check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Go thru the list. If you find something that you don't know what it is, use a web search.

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See if you can start Firefox in Safe Mode by holding down the Shift Key when you click on the Firefox icon.