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How do I add/modify "Callto" functionality?

Keslaa
Keslaa
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We have an application that we use for a phone system. Our call center has a link (button) that they click on to call a potential customer. We are now rolling out Lync to all of our workstations. What is happening is that Lync is supplanting the Callto function in our browsers. For IE, I have set a group policy that determines what application to use. However, I am having difficulty figuring out how to set it for Firefox. Adding to the confusion is that on some of the machines I have been testing, Callto isn't even defined in the Applications section of the Options. So my questions: 1. How do I ensure that the Callto function is available in Firefox (Tools - Options - Applications)? 2. How do I ensure that the Callto function is set to the proper application? 3. How do I do this across the enterprise (2500+ systems)?

Thanks for your time!

We have an application that we use for a phone system. Our call center has a link (button) that they click on to call a potential customer. We are now rolling out Lync to all of our workstations. What is happening is that Lync is supplanting the Callto function in our browsers. For IE, I have set a group policy that determines what application to use. However, I am having difficulty figuring out how to set it for Firefox. Adding to the confusion is that on some of the machines I have been testing, Callto isn't even defined in the Applications section of the Options. So my questions: 1. How do I ensure that the Callto function is available in Firefox (Tools - Options - Applications)? 2. How do I ensure that the Callto function is set to the proper application? 3. How do I do this across the enterprise (2500+ systems)? Thanks for your time!

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Is it a protocol? In other words, instead of http: links, these are callto: links?

Firefox has a mechanism for adding protocol handlers pushed by a web page, described in this article: https://developer.mozilla.org/en-US/docs/Web-based_protocol_handlers

However, this may be stored in mimeTypes.rdf or another file that is difficult to augment externally using a script.

Maybe you can integrate it into the software your users use so they are prompted to add it the first time they visit it?