Windows XP (sp3). Have uninstalled Nectar toolbar and downloaded latest version. It appears and works ok on internet explorer. It does not appear on firefox (30.0 just downloaded prior to downloading nectar TB). It does not appear in the menu - add-ons box like 4 or 5 others do so can't "activate" it. Application Basics ------------------ Name: Firefox Version: 30.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: true ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Norton Toolbar Version: 2014.7.2.6 Enabled: true ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: true ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Name: Yahoo! Toolbar Version: 3.2.4.20140604103324 Enabled: true ID: {635abd67-4fe9-1b23-4f01-e679fa7484c1} Name: Google Toolbar for Firefox Version: 7.0.20091214Wb1 Enabled: false ID: {3112ca9c-de6d-4884-a869-9855de68056c} Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20140605174243 browser.startup.homepage: https://uk.yahoo.com/?fr=sfp-yff30 browser.startup.homepage_override.buildID: 20140605174243 browser.startup.homepage_override.mstone: 30.0 dom.mozApps.used: true extensions.lastAppVersion: 30.0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1404483290 places.history.expiration.transient_current_max_pages: 53637 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Canon_MP560_series_Printer.print_bgcolor: false print.printer_Canon_MP560_series_Printer.print_bgimages: false print.printer_Canon_MP560_series_Printer.print_colorspace: print.printer_Canon_MP560_series_Printer.print_command: print.printer_Canon_MP560_series_Printer.print_downloadfonts: false print.printer_Canon_MP560_series_Printer.print_duplex: 1515870810 print.printer_Canon_MP560_series_Printer.print_edge_bottom: 0 print.printer_Canon_MP560_series_Printer.print_edge_left: 0 print.printer_Canon_MP560_series_Printer.print_edge_right: 0 print.printer_Canon_MP560_series_Printer.print_edge_top: 0 print.printer_Canon_MP560_series_Printer.print_evenpages: true print.printer_Canon_MP560_series_Printer.print_footercenter: print.printer_Canon_MP560_series_Printer.print_footerleft: &PT print.printer_Canon_MP560_series_Printer.print_footerright: &D print.printer_Canon_MP560_series_Printer.print_headercenter: print.printer_Canon_MP560_series_Printer.print_headerleft: &T print.printer_Canon_MP560_series_Printer.print_headerright: &U print.printer_Canon_MP560_series_Printer.print_in_color: true print.printer_Canon_MP560_series_Printer.print_margin_bottom: 0.5 print.printer_Canon_MP560_series_Printer.print_margin_left: 0.5 print.printer_Canon_MP560_series_Printer.print_margin_right: 0.5 print.printer_Canon_MP560_series_Printer.print_margin_top: 0.5 print.printer_Canon_MP560_series_Printer.print_oddpages: true print.printer_Canon_MP560_series_Printer.print_orientation: 0 print.printer_Canon_MP560_series_Printer.print_page_delay: 50 print.printer_Canon_MP560_series_Printer.print_paper_data: 9 print.printer_Canon_MP560_series_Printer.print_paper_height: 11.00 print.printer_Canon_MP560_series_Printer.print_paper_name: print.printer_Canon_MP560_series_Printer.print_paper_size_type: 0 print.printer_Canon_MP560_series_Printer.print_paper_size_unit: 1 print.printer_Canon_MP560_series_Printer.print_paper_width: 8.50 print.printer_Canon_MP560_series_Printer.print_plex_name: print.printer_Canon_MP560_series_Printer.print_resolution: 1515870810 print.printer_Canon_MP560_series_Printer.print_resolution_name: print.printer_Canon_MP560_series_Printer.print_reversed: false print.printer_Canon_MP560_series_Printer.print_scaling: 1.00 print.printer_Canon_MP560_series_Printer.print_shrink_to_fit: true print.printer_Canon_MP560_series_Printer.print_to_file: false print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_bottom: 0 print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_left: 0 print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_right: 0 print.printer_Canon_MP560_series_Printer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1404483290 Graphics -------- Adapter Description: RADEON X300 SE 128MB HyperMemory Adapter Drivers: ati2dvag Adapter RAM: Unknown Device ID: 0x5b60 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 8-3-2005 Driver Version: 8.162.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16