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Firefox crashes (hangs) while printing pdf (or xps)

  • 2 odpovede
  • 8 má tento problém
  • 139 zobrazení
  • Posledná odpoveď od Peace712

Peace712
Peace712
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Firefox crashes/hangs whenever I try to print pdf using Adobe Acrobat V9.5. I updated Acrobat to XI but the problem didn't go away. It crashes the same way when I try to print to xps as well.

I have to force close the browser and I see Acrobat (or XPS) conversion dialog stuck somewhere at middle afterwards.

I don't have problem printing to pdf from other applications including other browsers (Chrome and IE9). Uninstall/reinstall (complete removal including profile), reset, disabling all addons and extensions, none of these worked. Although the problem goes away when I use Firefox in safe mode. What could be the problem here? I tried disabling all addons and extensions without luck.

I saw similar problem in another thread (https://support.mozilla.org/en-US/questions/994052?esab=a&as=aaq) which says it got solved after updating to V29. But I have this problem at office where I use ESR release channel currently at V24.6.

Can anyone confirm that this is a Firefox bug and has been fixed in V29? If so I can wait until next month when ESR channel jumps to V31.

PS: I use Windows 7.

Thanks in advance for any suggestion or help. Peace

Firefox crashes/hangs whenever I try to print pdf using Adobe Acrobat V9.5. I updated Acrobat to XI but the problem didn't go away. It crashes the same way when I try to print to xps as well. I have to force close the browser and I see Acrobat (or XPS) conversion dialog stuck somewhere at middle afterwards. I don't have problem printing to pdf from other applications including other browsers (Chrome and IE9). Uninstall/reinstall (complete removal including profile), reset, disabling all addons and extensions, none of these worked. Although the problem goes away when I use Firefox in safe mode. What could be the problem here? I tried disabling all addons and extensions without luck. I saw similar problem in another thread (https://support.mozilla.org/en-US/questions/994052?esab=a&as=aaq) which says it got solved after updating to V29. But I have this problem at office where I use ESR release channel currently at V24.6. Can anyone confirm that this is a Firefox bug and has been fixed in V29? If so I can wait until next month when ESR channel jumps to V31. PS: I use Windows 7. Thanks in advance for any suggestion or help. Peace

Vybrané riešenie

Peace712 wrote: 

Although the problem goes away when I use Firefox in safe mode. What could be the problem here?

Try toggling the status of hardware acceleration under Options → Advanced → General, then restart Firefox.

If there's no problem in Safe Mode, that suggests an issue with an add-on, a preference or a file in the profile, or hardware acceleration. Since you've already ruled out the other two, hardware acceleration is all that's left to try.

Peace712 wrote: 

Can anyone confirm that this is a Firefox bug and has been fixed in V29?

For me, Firefox will simply not print to XPS, though Internet Explorer doesn't have any trouble. Others have reported hanging when text is pasted into the "Save As" dialog. I haven't seen any reports of crashes, though that may be specific to the older version of Firefox you're using.

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 1026409 - Can't print to XPS - Printer Error - An error occurred while printing
  • Bug 850160 - Hang when pasting into XPS printer "save as" dialog

As for printing to PDF, I can't turn up any confirmed bug reports.

  • Bug 875691 - FireFox 29.0 Still Does Not Work Correctly with the Adobe Acrobat 10.1.9 PDF Printer Driver

I use Doro PDF Writer, which works fine.

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Všetky odpovede (2)

Gingerbread Man
Gingerbread Man
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Vybrané riešenie

Peace712 wrote: 

Although the problem goes away when I use Firefox in safe mode. What could be the problem here?

Try toggling the status of hardware acceleration under Options → Advanced → General, then restart Firefox.

If there's no problem in Safe Mode, that suggests an issue with an add-on, a preference or a file in the profile, or hardware acceleration. Since you've already ruled out the other two, hardware acceleration is all that's left to try.

Peace712 wrote: 

Can anyone confirm that this is a Firefox bug and has been fixed in V29?

For me, Firefox will simply not print to XPS, though Internet Explorer doesn't have any trouble. Others have reported hanging when text is pasted into the "Save As" dialog. I haven't seen any reports of crashes, though that may be specific to the older version of Firefox you're using.

Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 1026409 - Can't print to XPS - Printer Error - An error occurred while printing
  • Bug 850160 - Hang when pasting into XPS printer "save as" dialog

As for printing to PDF, I can't turn up any confirmed bug reports.

  • Bug 875691 - FireFox 29.0 Still Does Not Work Correctly with the Adobe Acrobat 10.1.9 PDF Printer Driver

I use Doro PDF Writer, which works fine.

Peace712
Peace712 Autor otázky
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Hi Gingerbread Man,

Thank you very much. Yup, the hardware acceleration was the culprit. I unchecked it and now there's no problem.

Printing into XPS was not my objective, I mentioned to put an emphasis on the fact the problem was not related to acrobat printer only. But removal of hardware acceleration solved that too.