Форум поддержки Thunderbird

I have a hotmail.com address. Until recently, it worked well as webmail, plus also from TB on laptop, via IMAP and SMTP.

A few days ago, the sending function via SMTP stopped working (not IMAP); and webmail is still fine. I've tried a lot to solve it, but to no avail.

My guess is that MS is to blame, but don't know how to reach someone better-than-hotline there.

Details see annex; OS is Win10, TB is 115.9

Would someone be familiar with this kind of problem? According to my traditional european quality idea, best should be to get in touch with an MS technician with access to the syslog, to hear what the system's response to connection attempts is - but this seems to be precluded? I wonder what alternatives there might be?

As I just said: It tells me that there's Stuff downloading, but NOTHING shows up. [See attachment; [T-BIRD-01.png]; this may make a reply to this rather difficult]. How do I get the lists back.

Thankx [I'll be checking back]

The Gray Cat << tmc@att.net >>

The QUICK version is that Thunderbird automatically downloaded and installed 102.1.2, it "updated" my profile, completely corrupted it and NOW It's acting like a NEW install - NO accounts or emails, it's demanding that I enter my first email account information.

I've tried going back to version 91 and it can't read EITHER of my saved profiles because 102 "upgraded" them. Version 102 IMPORT routine DOES NOT WORK EITHER. Probably thinks that profile is already at 102 even though it WON'T utilize it.

I'm entirely HOSED - all email accounts and all emails GONE GONE GONE.

Here's a summary of my futile attempts to get help since this occurred Monday AM -

Thunderbird Wack-A-Mole:

8/15/2022

Version 102 COMPLETELY HOSED MY EMAIL.

It's demanding that I setup a new email account before it will allow me to do anything!

Meanwhile I have two dozen email accounts and thousands of emails THAT I CAN'T GET TO!

I've just spent a half hour trying to find a copy of version 92.

VERSION 102 hosed my email.

What NOW?

It demands that I setup a new email account and from what I read here my 2 dozen email accounts and thousands of emails may not be accessible any more anyway.

WHERE CAN I GET A COPY OF 92????

"Mark Lang":

From what you are describing, it seems like your TB is not recognizing your profile -- which would cause it to ask you to set up a new one. I would be more specific about exactly what you did to get to this point. You also might want to check what the profile manager is saying. Select the 3 bars in the upper right corner of TB, then Help>more troubleshooting information. Near the bottom of the first table that appears you can click on about:profiles. It should list any profiles TB recognizes. If more than one profile is listed, you might try switching to another one to see if that recovers what you missing. At any rate, more information about specifically what you did, the exact version of 102, etc. will help folks on this forum to give you assistance. The problems described in this thread seem to have been fixed by the versions of 102 at least from 102.1.xxx. At any rate, your emails should still be there on the servers.

8/16/2022:

VERSION 102.2 has DESTROYED ME!!!

When it automatically updated on BOTH my laptop and desktop, I could no longer access my email profile - NO EMAILS and ALL of my 20 email accounts are GONE GONE GONE.

I tried updating with earlier version - doesn't work because 102.2 RUINED MY PROFILE.

I tried updating with 102.2 again and then IMPORTING my accounts and messages from profile and It's STILL demanding that I setup from start again.

I didn't see your response at first, my previous email details what happened. I'll add other steps here:

Getting ready to go on the road for a week. Copied my entire Thundebird profile (26 Gig) to an SSD USB Drive.

Had older version on my laptop - not sure which version - connected to profile, got new emails but NO message bodies would appear in the message window.

Thunderbird automatically "updated" on laptop and then email was hosed - acts like new install.

Then the SAME thing happened on my desktop.

Now ALL of my profiles are screwed! I'm on the road so I don't have ANY email setup information.

"Mark Lang": The TB team recently changed the settings so that that internal updating function would upgrade users to version 102.1.2. Previously, you only got version 102 (instead of the 91.xx series) if you specifically downloaded the new version from the website. Version 102 is a major upgrade and does change the profile folder. It seems like, for some reason, your TB install is not recognizing the folder as changed. This will likely require some work from the development team to track down. Perhaps something is not working with the internal upgrade function. One user reported that he simply downloaded the full install file for version 102.1.2 from the website and reinstalled it, and it then worked fine. You might try that.

Thanks for the quick answer.

I downloaded a complete install for 102.1.2 TODAY and installed it on my laptop.

Then I ran the import from my old profile. It SAID it imported Although it seemed to happen rather fast...

Then SAME THING!!!

I start Thunderbird and it Demands I enter email account to setup.

I won't be able to do much with your tech guys until I fly back home - I'll be home in Hawai'i by Thursday (8/18).

The "updates" that hosed my email were automatic. I DID NOT request them.

My problem is I can't get to my email - EVERYTHING is HOSED in my Profile. I've tried running the import, it says it imports from old profile and doesn't. We're talking at least a dozen email accounts.

It's as if I had NEVER had TB on my computer and I am starting from scratch.

This F.U. occurred just as I was leaving home to go on a trip.

I was a professional computer programmer, consultant, systems designer from 1965 until 2006. It's amazing how techies don't realize that their "mistakes" can really mess up someone's life. I gotta' admit it took quite a few years before I realized what I was doing.

"Mark Lang":

You are saying you imported from your old profile. (NO - IMPORT DID NOT WORK!)

When TB did the update to 102.1.2, it should have converted the profile in place and opened with everything as it was already set up. (IT DID CONVERT - then accounts were gone, email was gone, got NOTHING as described above. Acts like a new install on computer that never had Tbird on it before.)

You should not have to import anything. I am not quite sure how you are importing unless you exported the profile earlier. Perhaps the import process is what is messing up your profile. If you tried an import process that did not work for some reason, that might be why it is asking you to set up everything again. Perhaps the import created a new profile that is blank because it did not import properly. I would go to about:profiles like I suggested earlier. Maybe your original profile is still there. If you see multiple profiles, try switching to the other ones to see if your old profile with all your emails is there, just not selected as the current profile.

I have COMPLETE "corrupted" profiles saved on 2 computers - my desktop and laptop. All of the files are there but Version 102 has corrupted them so they won't work on 102 and won't work on earlier version 91.12.0 that I downloaded and installed either - of course.

"Wayne Mery - moderator":

Chetdude,

Your issue is completely unrelated to the original poster, therefore I am locking this topic because it is very hard to properly support multiple issues within the same topic. Please post your own new topic.

Did you really just update to version 102 immediately prior to going on a trip? Old Thunderbird releases can be found at https://releases.mozilla.org/pub/thunderbird/releases/ Available profiles can be listed by doing Help > More Troubleshooting Info > about:profiles

(DIDN'T HELP.)

As shown in the attached screen capture, recently these subfolders of "sent" have appeared to the left of the folder. They make the folders undeleteable. How do I get rid of them? I want to delete "sent" and create a fresh new "sent" folder.

Thanks John

Hi, I just got a new HP Windows 11 desktop. I used Thunderbird on my old Dell Windows 10 PC fine. I have Spectrum for email and it's time warner cable twc.com they are also Charter. My new PC came with a trial of McAfee. I am having a problem I saw someone else post where I can receive email but not send I get error about timed out and just now got this Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) .gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again. I asked Spectrum if it had to do with Mcafee they said no to contact you all. They said my settings are right which I copied off my old PC. I thought I used to always be pop3 but they said it's imap. I receive just fine just can't send. It worked on my old PC fine. Thanks! Rose

"Thunderbird can't update to the latest version

Download a fresh copy of Thunderbird and we'll help you to install it"

How can I be rid of this annoyance? The "latest copy" to download is what I'm already running! This began with my update to version 91.10.0 from the previous version.

Since upgrading to Thunderbird 102, I can no longer see nor download any new posts to NNTP newsgroups. When I try to get messages, there is a "flash" giving some number of messages, but they never download. It also seems that any posts I try to make aren't made.

During a recent outage Thunderbird "send" function was disabled. This has happened before during previous Internet service maintenance On this occasion the thunderbird .exe program was employed which resulted in creation of a new email service, even though email address was the same etc.. The new account 'eventually' reloaded the inbox with current messages, however the address book is empty and the file structure of saved info is also deleted. Q. Is it possible to recover the data which did not reload ??? email address is "[edited email from public] @tpg.com.au"

After updating thunderbird a little week ago maybe - the program began to shut down suddenly - several times. But today there is no acces to mails, folders.. just an almost blank screen. Only the 'headers' are visibly - you 'Files', 'Edit' etc. is visbly. I'm an old Danish women with very little knowledge of reading and understanding complicated possible solutions - but I know how to install a program, so how can I find an older version to install, so that I can read and write an email again?

Now I have to use and old gmail-account and not my usual accounts.

I'm so sad...

When the upgrade from v91 to v102 came for my Windows 10 desktop, I said, "Go ahead!" After restarting the client, Tbird would go to check new messages and would just keep spinning in its progress area without downloading new messages - which I knew were there. Eventually I had to downgrade back to v91, which thankfully worked well.

I have a Ubuntu 20.04LTS desktop that my partner uses. It was going along fine with v91 but v102 came last night and I didn't notice in the list of packages to be upgraded until it was too late. Now they have the same problem! I haven't downgraded yet since the process will be a little more involved in Ubuntu and I would like to solve the underlying problem so I can keep upgrading to newer versions without worry in the future.

There is a wrinkle to my problems in that both setups are a little unconventional. My mail host eschews passwords in favor of SSH keys. What I've had to setup - and it's been working for about 15 years or more - is an SSH tunnel via an xinetd service. On my Windows box I use Cygwin and for Ubuntu I just use regular old bash and the services directly. When I encounter this new problem upon loading Tbird, I can telnet to my custom port on localhost and see that the connection is being made to the remote IMAP server. I can even list things with a little manual interaction. I really have no idea why it is not working.

I have a wireshark recording from when my Windows installation stopped working, but I would be hesitant to share too many personal details on a public forum.

My mail host/server is using Ubuntu's uw-imapd version 8:2007e~dfsg-3.2ubuntu1 (from Ubuntu 22.04.1).

Hi,

I have several Gmail accounts. I have been using Thunderbird for many years. POP3 I keep everything on my Desktop. I just got this from Google and I'm at a loss. Anyone have any idea if or how it will affect Thunderbird's login?

Google On May 30, you may lose access to apps that are using less secure sign-in technology ??????@gmail.com To help keep your account secure, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account (Link to my account) using only your username and password. Instead, you’ll need to sign in using Sign in with Google or other more secure technologies, like OAuth 2.0.

Learn more (Link to my account)

What do you need to do?

Email software, like Outlook 2016 or earlier, has less secure access to your Gmail. Switch to Office 365, Outlook 2019 or newer, or any other email software where you can sign in using Sign in with Google.

Learn more (Link to my account)

Just got a new desktop computer. Now my Thunderbird account shows THREE different folders labled inbox, not including the Inbox in Local folders. (Total of 4 inboxes) Some emails arrive in each folder; No 1 folder gets them all. Is there a way to consolidate all 4? I used to be able to check 1 Inbox. I also have 3 Sent folders, and some emails I send show up in 2, none in the 3rd.

I know I asked this before but sorry i forgot the answer plus i am on a difference machine is there a way to remove it from the bottom right of the status bar. Thanks

Thunderbird will not connect to my bt mail. I have tried Mailbird, Outlook and others and they will not connect. I have checked configuration with BT and they say all OK. Have changed password - no change. Manually configured with password - no change. My PC has had a new SSD since and still will not connect. I have Broadband with BT so I get the same privaligies as Premium. I have malwarebytes and that allows them to connect. Up until a couple of weeks ago it worked OK and then suddenly it stopped working. Had my local Techie shop look at it - no result. They said it must be BT, but spoke to them again today and they say it should work - certainly with outlook. They recognise connection, but says either config or password incorrect. Changed password again, but no change. Can you please tell me where the problems is. Thanks

Hi, I run mail server on Ubuntu 20.04. Since last official Firebird update I can't fetch the emails from it. Fetching from gmail accounts works ok. Also getting emails from this server using other email software works ok. The error I'm getting is: services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource

Any advice? Thanks, Michal

I find the font (especially the bold font) much harder to read than arial, calibri, etc. Specifically, the character spacing is too dense. Perhaps when the density problem is solved, this will be less of an issue.

Can receive but unable to send emails - SMTP - AUP#out-1500 Thunderbird version 115.4.1 Windows 11 Windows Defender Spectrum provider - Can send messages when I go to Spectrum site on internet Copies of account settings attached

Hello to all,

I am experiencing an empty folder panel problem since last Friday. Profile is still alive and files present, TB is uploading incoming mails but not showing any since it is not showing any folder in the Folder Panel.

The error consol gives the below initial problem :

11:37:39,791 Uncaught (in promise) Exception { name: "NS_ERROR_FAILURE", message: "error executing async statement", result: 2147500037, filename: "resource:///modules/calendar/CalStorageDatabase.jsm", lineNumber: 204, columnNumber: 0, data: null, stack: "handleCompletion@resource:///modules/calendar/CalStorageDatabase.jsm:204:33\n", location: XPCWrappedNative_NoHelper } CalStorageDatabase.jsm:204

I found one message (https://support.mozilla.org/en-US/questions/1391870?page=2) with a possible solution around replacing local.sqlite in calendar-data by backup version but this did not solve my problem.

Genius ideas and/or understanding if the above error appreciated ! :-)

Thanks to all

My Thunderbird V115.3.3 locked up today and after 5 different tries, I used the safemode option. When I exited safemode, (1) my calendar is missing, (2) the hamburger menu does not work, (3) can't install any add-ons, (4) Settings does not work (but account settings does), (5) mail toolbar is missing, (6) profile manager does not work plus other things

How do I get things working again.

I need to mention I using the Portable version of TB V115.3.3.

Thanks

Craig