Форум поддержки Thunderbird

Sending of the message failed. An error occurred while sending mail. The mail server responded: <work@email address>: Sender address rejected: not owned by user personal@email address. Please verify that your email address is correct in your account settings and try again.

This message suddenly coming up after a Thunderbird update, and I cannot send messages from my work email because I don't "own" it. How do I fix this?

TIA.

I know i have asked this already but i did not receive an answer of a solution and id really like someone to help me with this. It is a duplicate question but again no answer and id really like one . i want to remove it please do not tell me toget a new profile and lose everything i have. there has to be another way

Give that I use TB as my desktop client to access my nyu.edu email (provided by google), and that recently I updated my password as periodically requested by nyu admin When I try to access nyu email a pop up screen come up asking to authenticate with imap.gmail.com. I click next and get a 403 Access Forbidden error (Authentication failure while connecting to server imap.gmail.com.)

Solutions I have tried: 1. Clear cookies, history and cache on browsers and TB; 2. Changed default browsers (Ffox, Ch, Edge); 3. Deleted account in TB and created it again using instructions here https://www.nyu.edu/servicelink/KB0016473 4. Accessed my nyu email on browser to check user name and password. It works. I can access the email.

Nothing seems to work. Still get 403 error. As a result I am unable to authenticate and hence use the email account in TB.

Hello

We've made a donation, but we're still getting the annoying "DONATION" notice popping up at the browser.

WE WOULD LIKE TO DISABLE IT PLEASE. PLEASE PROVIDE THE INSTRUCTIONS TO DO IT.

Thanks Vitor Neves CMS INC.

Using Thunderbird on Linux I cannot delete any local folders, when I try to delete them I get more copies of the folders on reopening Thunderbird, after the system says it is "not responding" and I close it down. I have tried several times and now have multiple copies of the local folders I've tried to delete.

hi there

i have been keeping my local folders stored on my microsoft sharepoint but need to move them to my local drive due to storage restraints on my sharepoint.

the first thing i did was to change local folder location to my C drive (I know how to do that).... then when I started looking online for how to move the local folders, I decided I should probably start by directing thunderbird back to the original local folder location on sharepoint... but now I can't seem to undo the change and whilst I can see my local folders on the sharepoint, i don't know which folder to select so that thunderbird will display my local folders correctly.

see attachment 1 - this is where I am directing thubderbird to find the local folders

but the local folders are looking like attachment 2

I'ved tried directing it lower down in the file hierarchy, or higher up, but nothing seems to work.

Can you help by telling me which folder I should select?

please and thank you!!!

I've recently decided to switch to Thunderbird from Windows Live Mail, which is no longer supported. I also use Mailwasher PRO which displays emails on the server and allows me to delete unwanted emails from the server. If I download emails to Thunderbird, I expect them to be stored automatically on my PC. However, when I subsequently delete them from the server, using Mailwasher, they are deleted from the inboxes in Thunderbird as well.

I'm guessing it's a setup issue but am struggling to find what is wrong. Thanks in advance for your help.

I received a message with the remark "This message contains an invitation to an event." What follows is several screens of metadata (that's what I think it's called), followed by the original note from the sender. Is there a way for me to suppress all this metadata? When I forward the message to a friend who has an iPad, it shows up without the metadata. I'd like that to be the situation when I use Thunderbird.

I've attached a screen shot of a portion of what I've called "metadata". I didn't include the very top of this metadata because it contains personal data.

Hello. In our company, every employee has an IMAP account, but over time the IMAP profile takes up too much space on the hard drive (100-200GB per user...). What can we do to have more storage space? Can we delete the file? Or will all emails also be deleted from the server?

I've been trying out Thunderbird and Spark for the past few weeks, and decided to go with Thunderbird to replace Windows Mail. After uninstalling Spark, I changed all my email passwords, and now Thunderbird can't connect. I deleted my Google and Xfinity email accounts from Thunderbird, then closed and reopened the program, but I'm still getting this error from Google when I fill in the credential info it automatically asks for when re-adding it to my account:

"400. That’s an error.

The server cannot process the request because it is malformed. It should not be retried. That’s all we know."

On the "set up your existing email address" page in Thunderbird, I'm getting this error (see image), even though the copy/pasted password works fine when logging directly into Google.

I also can't reconnect to Xfinity at all. The 3rd party box is checked in their system, but when Thunderbird tries to connect, it looks like it's auto-filling and submitting a password on my behalf, without stopping on that screen so I can change it.

I did this: https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

And tried all of the suggestions on this post: https://support.mozilla.org/en-US/questions/1434503

What am I missing?

Old computer: Windows 10 Pro, 64 bit Thunderbird 115.10.0 32-bit (Don't know why it's 32-bit version on a 64-bit computer or whether that's relevant)

The Profiles folder is here (with 5 profiles): C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

The new computer is Windows 11 Pro, 64-bit I just installed Thunderbird (V115.10.0 (64-bit) on the new computer.

On the new computer, the Profiles folder is here: C:\Users\<User>\AppData\Roaming\Thunderbird\Profiles

I followed the directions here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I basically took the Profiles folder that came with the Thunderbird installation, renamed it (Profiles.orig) and copied in the Profiles folder from the old computer in its place. When I start up Thunderbird, I get this error message:

           Your Thunderbird profile cannon be loaded.  It may be missing or inaccessible

What am I doing wrong? I've updated Thunderbird on the old computer and copied the Profiles folder over to the new computer again. Same result.

Could it be 1. an issue with the user name on the old computer is different than the one I'm using on the new computer? 2. All files on the new computer are set up as local (the user on the old computer started out as a Microsoft user but I made it local so as not to have to use OneDrive).

I'm stumped. Any help will be very much appreciated. If you need any more details I'm happy to provide them.

I recently un-installed an old version of Thunderbird that was showing a vulnerabilty and would not patch itself to the latest version for some reason (old version was in the 60s). I had all mail stored in a non-standard folder on my D drive so that it would be included with my backups. After uninstalling, my non-standard folder is still there. However, the location where Thunderbird was originally installed was removed and that is not included in my backups.

I installed today the newest version of Thunderbird, but I cannot get it to open my old mail. I'm able to login to my accounts, but I need to access the email stored in my non-standard storage file.

I updated Thunderbird to the latest version and now I have a problem that continues to remain after closing the process.

Thunderbird 115.10.0 64bit (Build ID 20240412173147) OS Windows_NT 10.0 22631

I need help with an abusive administer he only an administer because he stole my e-commerce operating system in 2017 by putting malware on to my keyboard port so no key board would type I could not stop him I was originally hacked in 2014 I shut down my system that was unopened at the time for two years until I had gone through 25 devices because the abusive administer put malware onto all my devices and ruined them this has got to stop u just won money I can’t get into my google account because he changed my password and took my phone numbers because of so I can change the password to get into it I have about 25 google accounts for this reason every time something good happens and money is involved he takes my accounts so it don’t happen this isn’t the firsts time he has done this very same thing some one has to stop this criminal He takes Money off my cards and spends my money how much more of this do I have to put up with he is not an administer he is a hacking thief and I demand help

When I print an email, TB prints all of this technical jargon such as X-MS-Exchange lines, and what seems to be the background handshake protocols behind the email. I just want the contents of the email printed. May I ask how I fix this, please?

Hi, Excuse my poor English (I am French). Linux Mint 21.3 Cinnamon (64), Thunderbird 115.9.0 (64) no added module - Installation from the Mint list of software. My problem : regardless of the provider (Proton, Gmail, Outlook, GMX - in IMAP), the message menu bar (see <https://support.mozilla.org/fr/kb/personnaliser-la-liste-des -messages#thunderbird:linux:tb115>) does not appear. How to make it reappear ? I think I have tried all the configuration menus and possible right clicks within Thunderbird ; I haven't found anything on the Net ; starting in safe mode did not change anything. I come from Windows 10 where I didn't have this problem. Thanks in advance for your help

I upgraded to Thunderbird 115.10.0 (x64) earlier today and now the program is no longer closing completely (I've tried using the X at the top right of the window, and I've also tried File menu -> Exit). I first discovered this when I was using CCleaner to clean my temporary items and it asked me if I wanted to close Thunderbird after I had already closed it. I then checked my running processes and there are three Thunderbird processes that remain after the program has supposedy closed (Task Manager screenshot attached).

Any help with this seemingly new bug is greatly appreciated!

Much thanks, -Snipe

Hyperlink insertion only works in troubleshoot modes but not in main mode even if all extensions and hardware acceleration are turned off (used this guide: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird#w_the-problem-no-longer-happens-in-troubleshoot-mode)

Please help me.

Thank you!

I clicked the 'a' key on a folder in my email and a stack of emails disappeared. Some unread and some requiring a response! They're not in the archive folder.

Thanks!