Форум поддержки Thunderbird

TB won't set up on Yahoo mail. Spent about 3 hours on the phone with one and sometimes two Yahoo techs and giving them total access to my computer so they could set up TB but could not get it working. It was eventually suggested I contact you folks, so here I am. When sending an email, it just keeps running like it's sending but doesn't stop. Eventually displays the following:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

The techs and I went around an endless loop of re-entering PW and checking authentication settings. Any suggestions?

Hi, just upgrade to Windows1 and did a new installation from Thunderbird. latest version 115.11.0 (32-bits) But the new messages are almost directly market as read even with setting mark messages automatic as read set to no? On a other pc with Windows11 I had the same problem with the 64bit version but going to the 32bit version solved the problem. Any Idea how to solved this problem? Regards Karina

I permanently deleted all messages in a folder (call it "Unwanted"), then moved Unwanted to Trash, then deleted it permanently. It appeared to be gone. However the next time I opened Thunderbird, Unwanted was back. I tried this several times with the same result. I tried renaming it to "DeleteMe" but then I got the message "The folder could not be renamed. Perhaps the folder is being reparsed, or the new name is not a valid folder name."

Once again, I "permanently" deleted Unwanted and closed Thunderbird. Using a file manager, I found and deleted all relevant folders and files matching "Trash.*" and "Unwanted*.*" and rebooted the computer. However when I opened Thunderbird, an empty "Trash" folder was regenerated as expected, but the "Unwanted" folder was back.

How can I get rid of Unwanted? Thanks!

I've been noticing apparent duplicate messages within my unified folders inbox on my desktop recently.

Looking further I notice that one of my accounts has 'INBOX' as one of its subfolders which is where the problem appears to stem from. When I look at that account in isolation (ie not in unified folders) I can still see the inbox as a subfolder.

The subfolder 'INBOX' appears to be a duplicate of the account's main inbox (it contains the same number of emails), which may account for the appearance of duplicates.

At a guess this is probably related to inadvertent moving of folders. I find that when trying to use the scroll bar (to scroll down the subfolder list), if the mouse strays slightly to the left it will pick up a subfolder and move it unintentionally. This can cause all sorts of problems with disappearing emails and the folder structures showing differently on different computers.

In this case the duplicate email problem only happens on my desktop. On my laptop I can still see a subfolder named 'INBOX' but it shows as empty and I don't see the duplicate emails in unified folders.

It would be really useful if Mozilla could introduce a 'confirm folder move' feature as that would eradicate inadvertent moves.

How do I resolve the apparent duplicate emails on my desktop? I am somewhat reticent to delete the subfolder 'INBOX' for fear of the potential consequences. . .

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0.The message count of my inbox is wrong. It is two (2) more than it actually is. Right now there are ten (10) messages in my inbox BUT the message count of my inbox says twelve (12). Please correct.

I am using a Mac with Big Sur (macOS Monterey, Version 12.7.5), and my email is POP, using Thunderbird Version 115.11.0. I first retrieve the mail header, then I click on "Download the rest of the message" if I wish to read the full message. When I click "Download the rest of the message" to see the contents of the actual message Thunderbird downloads the rest of the message, highlights the message (new) but then displays the next message in the list of messages in my inbox. The message I had wanted to read now becomes the previous message in the list in my inbox. I then have to go back and click on the message itself to see its contents. Please correct.

After making some alterations to google account to use phone for credit card use. I started my Thunderbird email client to deal with my mail. i received email as normal and was able to delete unrequired mail as required. However those I wanted to file and place copies in local boxes no longer worked. I instead go a notice saying sign in with Google failed 400 error.(cannot process request malformed)

Thunderbird seems to be hung up in a circular reference. It continues to download 1 of 2 and 2 of 2 repetitively, nonstop. This is continues process without ceasing. It seems be slowing do the whole system.

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.cp.co.id failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

For some reason now, every time I go to type a response to an e-mail, the program loads hundreds of lines of text below my earlier sent message. Need help as to how to fix this problem ?

upgraded to Windows 11 , and thunderbird has not worked since then !

I am a Senior person who needs to speak with a real person.

PLEASE call me in Sydney Australia, or send me a local telephone number of someone who can help me !

Just a few days ago, one of my email accounts is unable to retrieve emails and it has the following error message:

Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox.

I installed the latest updates but still having a problem on that one account. Other accounts I have on the same server has no problems retrieving the emails so it has nothing to do with "disk space". All settings in the accounts are identical except for the email address so it must have something to do with TBird itself. I know it's not the email server as I can log into those accounts using the browser on their website. Thanks!

Hello, Im trying to connect my account Outlook pro on thunderbird. I have the extension owl Windows 11.

I could do on my previous computer 2 months ago.

No i couldnt.

When i m doing the connection through smtp i received this errer message.

Thunderbird need autorisation from administratrice.

When im doing the connection through exchange i receive this message

clientIPAddress 94.109.12.101 X-ClientId: E74E7EF9C8B14572912694A706B2D89F X-Redir-Error ArLym14BNav70IN53Ag|AsTJRt4B-TXm0IN53Ag|ArLym14BQpuq0IN53Ag|AsTJRt4B5yWV0IN53Ag|ArLym14BaYw60IN53Ag|AsTJRt4BpCsZ0IN53Ag|ArLym14BAKXRz4N53Ag|AsTJRt4Bewi1z4N53Ag|ArLym14BGKl0z4N53Ag|AsTJRt4BD29az4N53Ag|ArLym14Bhl0oz4N53Ag|AsTJRt4Bd5oEz4N53Ag|ArLym14B8wCqzoN53Ag|AsTJRt4BNymSzoN53Ag|ArLym14BUWdPzoN53Ag|AsTJRt4Bt483zoN53Ag|ArLym14BnLkAzoN53Ag|AsTJRt4BVUTrzYN53Ag|ArLym14B3jV7zYN53Ag|AsTJRt4BO-tWzYN53Ag|ArLym14BWRF-t4N53Ag X-FEServer AS4P251CA0023 Date:21/05/2024 10:50:2

Can you help?

Thanks

Since starting my Win 10 Pro computer today, Thunderbird 115.4.2 (64-bit) has been "dead in the water". When it's launched, it posts the customary "Downloading Message 1 of [N]" status report, but then hangs right there, takes 3 or 4 minutes even to (re-)populate the tabs and panes that had been open, doesn't get past the alleged first new msg even in 15 or 20 minutes. When it does populate the Inbox pane, it shows no messages newer than last night just before shutdown. Very sluggish response to cursor, too: for ex. 30 seconds from clicking on a msg title in the Inbox pane to displaying that msg, even longer to bring up Help/About (with "Not Responding" shown in its title bar.)

  I get my mail through gmail's IMAP server but prefer to use Tbird's interface . Thinking there might be something evil about the first msg that was waiting to be downloaded, I used gmail's web interface to review everything new since last night, deleted several msgs that had attachments, then started Tbird again.  No change.  Can't even get Tbird into the "Work offline" state because it attempts download-of-new-msgs immediately after being started.
  The only consistently effective way I have found to STOP the hung Tbird is through (Classic) Task Manager's "Processes" list, which usually shows five or six "thunderbird.exe" instances.  After selecting whichever has the largest memory allocation I click on "End Process."
  This all "feels like" a bollixed internal state.  Does Tbird store internal-state information in its own file, or is it buried in the Registry?   If I attempt restoration from a backup, which files are needed; or is that unwise?
 I see there is a mid-April update available to 115.10; would installing it reset current messed-up internal state, or will that already messy situation prevent the update?   Is there any risk of losing my Inbox, Sent, etc contents?

Thanks!!!

This is basically the same issue as someone posted in https://support.mozilla.org/en-US/questions/1431097 I posted it there as the latest reply, but the thread is idle. So- I am receiving regular emails with jpg attachments from IP security camera, sometimes jpg is displayed, sometimes not, at the same time using mobile phone email app or on my win10 pc other email app it shows just fine. Also strange that when I try to open the attachment with faststone image viewer- nothing happens at all, if I try to save the attachment, it is saved, but the size is 0 bytes, though in a message view it shows as 241 KB. I have tried solution from https://support.mozilla.org/en-US/questions/1404538 and no difference, seems like a bug. Today I noticed that not only jpg, but also pdf files sometimes have the same issue. Email provider is outlook.com

I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I can't even get an pointer arrow for long enough to exit myself.

On window 10. Thunderbird was up to date.

Tried - restarting computer. Signing out of TB in the crash report box. Can't get into safe mode.

I've been reorganizing my folders, and while working on this, I will occasionally find that I can no longer create a new folder or rename an existing one, or, somewhat worse, when I rename a folder, it will disappear, along with the messages that were in it. The messages that were in the missing folder don't show up in a search, and aren't in trash.

If I close Tbird and quickfilters, and sometimes also restart the computer, the functions again work as they should (but the missing folders do not reappear). Rebuilding the parent folder doesn't recover the missing subfolder. The problem can happen when Tbird is the only open application.

Any idea what can cause this? Or where the missing emails might be?

Thanks Kent

My wife is an ardent and long-time Thunderbird user. She has tens of thousands of old emails organized into dozens of folders. Recently she noted that many folders contained scrambled emails. For example, an email titled "The race to re-design sugar" from Sept. 2020 now contained what looked like content from an email from Office Depot. See below for a short piece of the body of the email. Anyway, I ran Thunderbird's "repair folder" function and not only did it not unscramble the emails, it also seems to have deleted any emails prior to 6 months ago. Fortunately I've got her T-Bird profile file backed up daily, so was able to restore the original (but scrambled) emails. Any thoughts? I use outlook, but I've got pretty good PC skills if you need to take me into the weeds. Thanks!

Example of one of the scrambled emails: 'From - Sun Feb 4 12:28:28 2024 X-Account-Key: account5 X-UIDL: AEZHkUhl+QCXZb/zNgpcWOY28vQ X-Mozilla-Status: 0009 X-Mozilla-Status2: 00000000 X-Mozilla-Keys: Received: from 127.0.0.1 by atlas-sbc-production.v2-mail-prod1-bf1.omega.yahoo.com pod-id atlas--sbc-production-bf1-7448fd4479-zt82t.bf1.yahoo.com with HTTP; Sun, 4 Feb 2024 20:27:34 +0000 Return-Path: <error@em.officedepot.com> X-Originating-Ip: [20.57.66.208] Received-SPF: pass (domain of em.officedepot.com designates 20.57.66.208 as permitted sender) Authentication-Results: atlas-sbc-production.v2-mail-prod1-bf1.omega.yahoo.com; dkim=pass header.i=@em.officedepot.com header.s=officedepot; spf=pass smtp.mailfrom=em.officedepot.com; dmarc=pass(p=NONE) header.from=em.officedepot.com; X-Apparently-To: xxxx.xxxx@att.net; Sun, 4 Feb 2024 20:27:34 +0000 X-YMailISG: T.w7qP0WLDtIndBfVsii11yVLG9YUwuh8bXrpNWGHf2Ezt9n W35tfL8ReGJq0phUGg1KeSNel41YbOoogg21rDC6q0i7xvo0jIbdikP0kWCS '

Received an encrypted message but the content appears to be only my public key. Message not visible. Copy of same message was displayed in the clear in gmail on a computer that not set up to encrypt. Any suggestions gratefully received.