Форум поддержки Thunderbird

This is the error I get. I know nothing about programming and I have just downloaded thunderbird about 2 weeks ago and still trying to get it to work properly, i have come from outlook 2016.

I receive an email and it is in my inbox. the bottom half of the "window" has the email message in it when I click on the message in the list. I hover my mouse pointer over the senders name and a box opens up. In that box are several options one of them is a + symbol which indicates by clicking on it I can add to the address book. BUT when I click on it I get a really small error box which I have to maximise to read. When I do maximise the box it says "problem loading page" and in the middle of the window is

File not found

The file jar:file:///C:/Program Files/Mozilla Thunderbird/omni.ja!/chrome/messenger/content/messenger/addressbook/abNewCardDialog.xhtml cannot be found. Please check the location and try again.

   Check the file name for capitalisation or other typing errors.
   Check to see if the file was moved, renamed or deleted.

Is it possible for someone to suggest what I might do to fix it.

I am using Windows 11 Pro 10.0.22000 build 22000 x64 Intel Core i5

Thanks Norman

Hi, All was well until I restarted TB to the latest version: 102.4.0 (64-bit). Since then I have been unable to send emails via my pacbell (yahoo) account. I can receive them OK. I can send and receive when accessing my mail via the browser. Whenever I try to send or forward an email I get the following message:

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

My password is correct because web access works OK. What can I do to resolve this issue?

TB info:

Application Basics

  Name: Thunderbird
  Version: 102.4.0
  Build ID: 20221014171633
  Distribution ID:

  Update Channel: release
  User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.4.0
  OS: Windows_NT 10.0 22000
  OS Theme:

  Launcher Process: Enabled
  Multiprocess Windows: 0/0
  Fission Windows: 0/0
            Enabled by default
  Remote Processes: 2
  Enterprise Policies: Inactive
  Google Location Service Key: Missing
  Google Safebrowsing Key: Missing
  Mozilla Location Service Key: Missing
  Safe Mode: false
  Memory Size (RAM): 63.7 GB
  Disk Space Available: 571 GB

Mail and News Accounts
  account1:
    INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
    OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

  account2:
    INCOMING: account2, , (none) Local Folders, 0, passwordCleartext

  account3:
    INCOMING: account3, , (imap) imap.mail.yahoo.com:993, SSL, passwordCleartext
    OUTGOING: , smtp.mail.yahoo.com:465, SSL, passwordCleartext, true

  account4:
    INCOMING: account4, , (imap) outlook.office365.com:993, SSL, passwordCleartext
    OUTGOING: , smtp.office365.com:587, alwaysSTARTTLS, passwordCleartext, true

  account5:
    INCOMING: account5, , (imap) imap.mail.yahoo.com:993, SSL, OAuth2
    OUTGOING: , smtp.mail.yahoo.com:465, SSL, OAuth2, true

  account8:
    INCOMING: account8, , (imap) imap.comcast.net:993, SSL, passwordCleartext
    OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true

Calendar Settings

  Home

    Name
    Value

    Name:
    Type: storage
    Disabled: true
    Username:
    URI:
    Refresh Interval:
    Read-only:
    Suppress Alarms:
    Cache Enabled:
    iMIP Identity: id1
    iMIP Disabled:
    iMIP Account:
    Organizer Id:
    Force Email Scheduling:
    Popup Alarms Supported:
    Alarms on Invitation Supported:
    Max Alarms Per Event:
    Attachment Supported:
    Max Categories:
    Privacy State Supported:
    Priority Supported: true
    Event Supported:
    Task Supported:
    Local Time Supported:
    UTC/GMT Supported:
    Auto-Scheduling Supported:

Crash Reports for the Last 3 Days

Remote Processes

  Type: Count

    Web Content: 1 / 8
    GPU: 1

Add-ons

    Name
    Type
    Version
    Enabled
    ID

      Amazon.com
      extension
      1.1
      true
      amazondotcom@search.mozilla.org

      Bing
      extension
      1.0
      true
      bing@search.mozilla.org

      DuckDuckGo
      extension
      1.0
      true
      ddg@search.mozilla.org

      Google
      extension
      1.0
      true
      google@search.mozilla.org

      Wikipedia (en)
      extension
      1.0
      true
      wikipedia@search.mozilla.org

      CardBook
      extension
      82.9
      false
      cardbook@vigneau.philippe

Security Software

  Type: Name

    Antivirus: Microsoft Defender Antivirus
    Antispyware:
    Firewall: Microsoft Firewall

Graphics

    Features
    Compositing: WebRender
    Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
    WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)

EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

    WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce RTX 3070 Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.15.1277)
    WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d)
    WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
    WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
    WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA)

Everytime I try to write a new email, the new email has a ton of "Stuff" below the new message text body that looks like this: -- ÐÏ?ࡱ?á>?þÿ ??&?(?þÿÿÿ%ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Á?À ?ð?¿??§??bjbjó?ó? ??.?‘y‘y§ÿÿ?ÿÿ?ÿÿ?·Ê?Ê?$?$?$?$?$??ÿÿÿÿ8?8?8?8??D??8?N?0?P??f?f?f?f?A?A?A?Í??Ï?Ï?Ï?Ï?Ï?Ï?$~?²?0?Zó??$?A?A?A?A?A?ó?$?$?f?f?Û???•?•?•?A??$?f?$?f?Í?•?A?Í?•?•?•?f?ÿÿÿÿðÊpøÝ–Ø?ÿÿÿÿW? •?¹????0N?•?Š?a?4Š?•?Š?$?•?$A?A?•?A?A?A?A?A?ó?ó?•?A?A?A?N?A?A?A?A?ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿŠ?A?A?A?A?A?A?A?A?A?Ê? ?ê?:???? ?Carl English (? HYPERLINK "mailto: [edited] @sbcglobal.net" ? [edited] @sbcglobal.net?) [removed address from public]

            Cell [removed phone# from public]

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How do I stop this code from being added to my new email?

Carl English ([removed email from public])

I am sorry if i have to ask again i have forgotten he answer. How to i get text messages directly with out note pad something to do in config i think but i forgot sorry and thanks

I just installed TB 102. I have multiple cardDAV accounts set up in Thunderbird, they synchronised fine as far as I can tell. But when I type anything in the field "search all address books", nothing happens. Even if I press enter. The entire list of contacts remains displayed, I can scroll it, as if I never typed anything in the search field...

Any view what I could be doing wrong? I have only two add-ons: Dark Reader and Addon Compatibility Check.

I'd like to disable Send in TB. I prefer to send my outgoing emails via a Send Later function into Outgoing Mail so I can double-check I'm sending to the correct outgoing email address. Can I do this? If Yes, how?

I was exploring this new 115 of Thunderbird and ended up wiping the message viewer off the screen.

To start with, I have my TBird 115 as it came "out of the box." Three columns, Inbox folder tree on the left, Cards List in the center, and message pane in the right side.

I messed everything up when I widened the Cards list to the right edge of the window, where the <---> arrowhead disappeared and all there is to the right side is the window resize arrow from my Linux system and that awful slim Jim scroll bar.

I recovered my message pane using F8 key; it is below my short list of email in the Cards View. See the attached screenshot.

I would like to return things back to as they were with the three columns as described above. I forgot, too, where I turned on Classic View. There is a checked box in Settings somewhere. Or is it a menu? I need some help, please.

May I suggest a limit somewhere short of the right-side edge of the window and short of the scroll bar to only widen the message pane "so far," such that one can recover from pushing it that far, using the same means to return it with the double arrow.

OS: Linux Mint 21.3 Cinnamon Thunderbird 115 MintBox Mini 2 Pro computer

Thunderbird is not working - I signed into my old AOL account yesterday and AOL has taken over - I want Thunderbird not AOL as my default email provider and have set it as that, but it is still not working - help please!

New issue 2/10/24. TB (115.7.0) won't retrieve nor send emails thru Comcast. No settings or accts were changed. Went to an old restore point on Win 10, didn't help. Reset router, PC, uninstalled TB, reloaded TB, didn't help.

Reviewed past articles (most are old) tried some of those solutions, but no joy. Can't find an Xfinity (comcast) phone # to call their tech support, although I doubt if they're any help. Will blame it on TB no doubt.

Could really use some help here. Appreciate all you guys efforts!

In every version from 118 beta to the latest, the Calendar View Events filter option is limited to max 1 year. In previous versions, there was a filter option to view All events. I need this option in filter to be re-instated because 1 year is not enough. I want to see all events to manage my calendar more effectively.

I've just downloaded today's Thunderbird update, and it's causing me a BIG and immediate problem. I use four email addresses, each one with its own sub-Inbox, sub-Sentbox etc, and now, while three of the addresses are still there, the first of each of the four sub-inboxes etc - not the emails in them, but the whole sub-inbox etc - has vanished. Also all my archives. It's as though the boxes - for the email address carolinepetherick@gmail.com - never existed. Help, please! (Preferably in words, that I, a moderately techie 74-year-old, should be able to understand.)

I have had this happen multiple times with multiple mail accounts and I've finally managed to narrow down why it happens.

The error: every time I restart Thunderbird, the affected mail accounts reset to the last proper state, which was sometimes weeks ago, requiring Thunderbird to fetch all "new" changes from the server.

If the Thunderbird appdata folder's disk is fully while the program tries to write new data to them, they irrevocably break. The only solution is deleting the account and then entering the login info again, fetching all the messages. I've tried every other possible suggested solution I could find to no avail.

102.9.1 (64-bit), Windows version

Also submitting a simple Thunderbird bug report is an absolute nightmare, for 25 minutes I've been redirected from site to site requiring me to register, then getting redirected again.