Форум поддержки Firefox

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

I need to update Mozilla Firefox ( (I currently have version 67.0 (32 Bit) installed. Mozilla Firefox for Ubuntu canonical 1.0). It was initially uploaded (a few years ago), via Package Manager. Because for a while, I no longer receive support, that way I neither receive updates. So, I can't update again Mozilla Firefox via Package Manager. Please let me know how can I proceed to achieve this update. Thank you!

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other application scrolls normally. I have tried searching here and elsewhere for a solution, and I have tried to change about:config settings based on the recommendations I could find to no avail. I have also tried to refresh Firefox and have used Troubleshoot Mode, but those too have not worked. I have no clue as to what could have caused this, as I have not been messing with any settings prior to this.

I'm asking this question on a different browser because Firefox cant load any websites.

Basically whenever i open a new tab, it opens to a crashed tab. Gah. It cant even load google, or any website for that matter, not even the homepage for Firefox, its just a blank page with nothing on it, whenever i type something into the address bar and press enter it just disappears and does nothing. Browser settings work, but stuff like passwords dont, and i have most of my important passwords on firefox, so i cant log into runescape and stuff.

Can you help?

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

I like to split windows so I can have running YouTube videos on the left half of the screen and browsing the web on the right. If I open another site on the right side of the screen that has multimedia (ESPN, CNN, IMDB), the video freezes on the YouTube window but audio continues to play without issue.

I have done the following troubleshooting steps:

• Hardware acceleration turned off/on
• cleared cookies/cache
• A few About:config fixes

Videos don't have a problem running if I open YouTube with Chrome and continue to use Firefox for surfing.

i9-12900hk 64GB RAM 2TB m.2 SSD (lots of free space)

I recently updated to 125.0.1 and now get 'failed to check for updates': - when I manually check (help > about Firefox) (see image) - in 'settings' it also shows 'failed to check for updates' (see image) I never had such a problem with previous versions; any suggestions?

I am using the apt version of firefox v125.0.2 (64-bit). I do not have a dedicated GPU - I use my intel core's internal gpu only Intel Corporation HD Graphics 620 (rev 02).

I used to play this game named narrow.one, which before I reinstalled the mentioned libraries, was working fine except for crashing a few times. I thought these libraries were causing some issue, so I tried reinstalling them.

I reinstalled the libraries using: `sudo apt install --reinstall --fix-missing libgl1* libegl*`

After installation, I start getting that error. So, I tried reinstalling firefox (using the same command), and then restarting the laptop - but of no use. Chrome seems to be running WebGL, including the game.

In firefox, on the https://get.webgl.org/ page, I see Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card.

After that, I also tried reinstalling `libopengl0` and `libglu1-mesa` and `intel-microcode`, but of no use. Running although, `sudo intel_gpu_top` and then chrome, it seems that the GPU is in use by chrome as well.

I then go to about:support. It shows me the images I have attached. Reading the logs, there several `blocklisted` values in `Decision Log` section. I suspect that's the cause of this issue, but then I don't know how can I un-blocklist the blocklisted things, and even after that, why does Chrome runs webgl if these are blocklisted?

Running `glxinfo -B`, I get the following: `name of display: :0 display: :0 screen: 0 direct rendering: Yes Extended renderer info (GLX_MESA_query_renderer):

   Vendor: Intel (0x8086)
   Device: Mesa Intel(R) HD Graphics 620 (KBL GT2) (0x5916)
   Version: 23.2.1
   Accelerated: yes
   Video memory: 7697MB
   Unified memory: yes
   Preferred profile: core (0x1)
   Max core profile version: 4.6
   Max compat profile version: 4.6
   Max GLES1 profile version: 1.1
   Max GLES[23] profile version: 3.2

OpenGL vendor string: Intel OpenGL renderer string: Mesa Intel(R) HD Graphics 620 (KBL GT2) OpenGL core profile version string: 4.6 (Core Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL core profile shading language version string: 4.60 OpenGL core profile context flags: (none) OpenGL core profile profile mask: core profile

OpenGL version string: 4.6 (Compatibility Profile) Mesa 23.2.1-1ubuntu3.1 OpenGL shading language version string: 4.60 OpenGL context flags: (none) OpenGL profile mask: compatibility profile

OpenGL ES profile version string: OpenGL ES 3.2 Mesa 23.2.1-1ubuntu3.1 OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.20`

I do not know much about OpenGL, but reading the above stuff, I suppose my GPU is in use and also has a compatible driver (although I am not sure).

Also, running `glxdemo`, `glxheads`, and `glxgears` seems to be rendering stuff.

Should I reinstall firefox after purging it first? Please help.

Thanks!

Dear Sir or Madam,

I have been having problems with Firefox on my Desktop-PC for about a week now: I am almost always shown another tab with an error message (an new tab with allways the same content) in addition to the website that is regularly called up and also works:

Tab-Headline: Seiten-Ladefehler Fehler: Verbindung fehlgeschlagen

Beim Verbinden mit 0.0.0.1 trat ein Fehler auf.

   Die Website könnte vorübergehend nicht erreichbar sein, versuchen Sie es bitte später nochmals.
   Wenn Sie auch keine andere Website aufrufen können, überprüfen Sie bitte die Netzwerk-/Internetverbindung.
   Wenn Ihr Computer oder Netzwerk von einer Firewall oder einem Proxy geschützt wird, stellen Sie bitte sicher, dass Firefox auf das Internet zugreifen darf.

It doesn't matter which regular website I call up - it also happens when I call up the Mozilla Firefox page.

It is as if my website call is executed twice: once normally and everything is displayed correctly. And once as an extra tab with an alleged page loading error where the connection has failed.

How can I prevent these additional tabs with the error message from constantly popping up and being displayed? I have not made any other settings and Firefox has always worked perfectly so far. It doesn't happen with Google Chrome, for example - so it's not my PC.

Can you help me?

Kind regards Daniela Bohle

I'm not sure where the issue is exactly, but I suspect its something to do with different standards of storing images in clipboards.

If you see the images, this is a screenshot of an Excel grid, taken using win 11 snap tool (shift+win+s). I paste this into paint.net (5.0.12) Then select all and copy/paste into Confluence using Firefox. The edges of the images are either shifted, or a line is added.

If I use paint instead of paint.net, it is ok. If i use edge instead of Firefox, it is ok. Saving the file as png and importing it and its ok. Pasting from paint.net into powerpoint and its ok.

Any ideas what is causing this or how to fix it? I'm going to ask atlassin (confluence) and paint.net help as well.

Since a couple days ago I cannot Copy anything in Firefox. Be it with CTRL+C or RightClick>copy. I can paste juste fine, and it works on any other app and browser I own. I tried to restart in safe mode (no add-on) but the issue persists. I ended up resetting firefox and it solved the issue... For a couple hours.. then it came back and I can't copy anymore. I did check that I was using the latest version of Firefox windows. I only have two add-ons, but since in safe mode it still doesn't work I'm not sure it's related to that. I also checked that Firefox was allowed in the firewall (I don't know why that would help but a forum said to check that).

Thank you for your assistance:)

When I search something in the adress bar I get the following screen when opening google (see screenshot) About this page

This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.

IP address: my ip adress Time: 2023-11-23T08:27:55Z URL: https://www.google.com/

and a CAPTHA, when I solve the CAPTHA I can use google like normal but when I restard my pc or open a new (private) window I have to do it again and its really anoying to do it every time, can someone help? thanks in advance

Hey,

I've been having an odd issue with Firefox where tabs where I attempt to access youtube.com will immediately crash. This issue first arose when I attempted to log in to Youtube, and had never occurred before. When I did that login, the tab crashed, and I have been unable to access the website since (100% crash rate).

Basic details: The website does not visually load at all. However, the URL bar icons for the website do briefly appear prior to tab crash. (Autoplay button, etc). The crash is never reported in about:crashes.

I've tried the following tests, unsuccessfully: - Logging out of all Google accounts separately - Disabling all extensions - Transferring all of my data to a new computer - Reinstalling Firefox - Rebooting Firefox in troubleshooting mode

This problem does not occur on my Windows machine but occurred on my previous intel-based Mac and now on my current Apple Silicon Mac.

The only success I have had is in creating an entirely new Firefox profile. However, I would prefer to fix the issue, as I assume that porting all my settings to the new profile would... also probably bring the bug along.

Thanks for reading & any advice is appreciated.

Hi. Without warning and without my making any changes to my laptop, I can no longer access various web pages including those I most use. The error message being returned is: Secure Connection Failed Error code: SEC_ERROR_OCSP_FUTURE_RESPONSE

I've uninstalled and reinstalled Firefox without successfully resolving access. Other browsers have no access issues. I tried checking for advice on what else I could do but i don't find the information on the web to be at all helpful. I'd appreciate very detailed instructions on exactly how to resolve this.

Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz Installed RAM 8.00 GB (7.87 GB usable) Device ID DE6126F4-CF38-4570-9665-6074D5A800B9 Product ID 00325-81249-74797-AAOEM System type 64-bit operating system, x64-based processor

Thanks in advance.

Paulindr

Hello, I am running Ubuntu 22.04 (Firefox v 121.0) on a custom PC. Ryzen 5700G, 32GB Ram, 2TB Storage, and a Radeon RX 580 (just to give some insight into the system in case it is useful). I use multiple mozilla services and haven't had many issues up until now. Everytime I open Firefox it immediately it fires right up, the moment I try to open a tab, search, etc.. it begins to lag. It will then freeze the browser and my entire PC soon follows suit. I have had to hard reset the PC about 3 times now. I originally had the snap version installed and thought that installing the deb package would fix the issue. I completely uninstalled the snap version and turned off unattended installations in case the system tried to reinstall the snap. I then installed the deb package and fired it up again, only to have the same issue. I have ruled out a couple of things on my end. I entered Firefox Safe Mode and unchecked all of my extensions (the only ones I run are Ublock, Bitwarden, and Relay). I ran a mem test and have been monitoring Psensor to ensure the CPU wasn't overheating (both of these tests were fine). I also scanned my entire PC to ensure I did not have any viruses (clamscan reported no viruses). I have been running my PC for about an hour now without starting Firefox and using Chrome, and I have had no issues with freezing or anything similar to what happened with Firefox. Not sure where to go from here. I love using Firefox and would love to get back to surfing as soon as possible! Any tips/help would be greatly appreciated! PS I could not find any logs about the session. I looked in ~/.mozilla/firefox/Crash Reports/events and couldn't find anything. If there is another place they are stored let me know and I would be happy to send them. I just don't want to open Firefox until I feel it is safe for my PC.

I forgot to add: I disabled hardware acceleration as well, did not fix the issue.

For a few days now, I have not been able to play videos. I get this message in the video screen: "If playback doesn’t begin shortly, try restarting your device." When I opened Firefox in Troubleshooting mode, the video played OK and then when I stopped Troubleshooting mode the videos continued to play OK. However, on the next day the problem reappears. What's going on? Thanks in anticipation, Frank

Firefox is becoming more and more buggy and more unstable using more than 8Gb of ram in either the apps processes or if not there then in the background processes and when you look into the firefox task manager it reports it is using no more than maybe 100 MB of ram the only way to stop it is to close the one process that is using all the memory. when i investigate using the about:memory function it tries to tell me that it is an extension using the memory but if i disable the 2 extensions i use and reload the measure memory it still is using exactly the same amount of memory. is there any sort of fix for this because i am getting sick of having to have the windows task manager open to close the rogue process every time i use my browser

This is happening every few minutes now. It started right after the 97.0.0 update. The 97.0.1 update doesn't seemed to have helped.

I don't use any browser extensions.

I never saw this issue before, and I have been using Firefox as a primary browser for many years. I'm on a MacBook Air, M1.