Форум поддержки Firefox

Hello,

I have a problem retrieving my favorites/bookmarks. I changed computers (all of them, even the hard drives).

I would like to recover my favorites/bookmarks but cannot do so because I am asked to look for them in folders that I no longer have, because they are on the old computer.

Does Firefox not save any information about my favorites/bookmarks? Have I lost them all? Do I have to redo my whole life?

Sincerely, Shinsengumy

I use MS Outlook for email in the Firefox browser. Regularly when I open a long email from organisations I subscribe to the email opens near it's end, it does does not open scrolled to the start of the email. This happens randomly with various websites, it is not associated with any specific website. I reported this to Microsoft Support. At their suggestion I tried using MS Outlook in Google Chrome. I have not experienced this problem in Google Chrome. For the last 3-4 days I have used Outlook in both Firefox and Google Chrome. On each day I have experienced emails opening near their end when first viewed in Firefox but not in Chrome. I have not had even one experience of this problem in Chrome so my conclusion is the problem must be an issue with Firefox's interaction with MS Outlook. I want to use Firefox but this problem is becoming very annoying and at the moment my go-to browser for email is Chrome. I spend several hours a day on-line and normally use Firefox for my internet browsing. I have not had any problems with any website other than this scrolling problem with Outlook. I'm not sure exactly when this problem started but have been aware of it for probably 2-3 weeks. This is a random problem, I don't have any screenshots to share with you. Thanks for your help.

UPDATE: when I use the troubleshooting method, i.e, WHAT HAPPENS is it appears to be trying to work, but it's on again, off again, with more than one extension appearing to be the problem. Very mystifying. The only time the problem is completely fixed appears to be when I close all the extensions. (So far.)

HELP!!!!

When I open YouTube, the search videos all show an image. Then when I select one, for the last two days now, that ("front page) image is gone - although the video plays OK.

When I us my Chrome browser the video I've selected begins playing the instant I open the video; even when I've opened the link in a new tab.

Hello All,

On my Laptop I run Firefox and Ivanti VPN for Customer stuff.

I configured Firefox to use the Windows Network (so proxy) configuration.

When i start the Laptop, so no VPN enabled, and open Firefox. all good and fine.

I enable VPN, Firefox does not load any page, other Browser do. My manual workaround is now, to open the Firefox cofniguration, goto the Proxy settings. Then disable Proxy config, close the Proxy config, go back in and select System defaults. I found online, that this is an old bug and my co worker do not encounter this.

My Firefox has version 119.0.1 (64-Bit)

Thank you in advance.

Apprantly Firefox updated last night. I still show all the names of my bookmarks but NONE of them have any information in them. Probably lost my passwords too.

Tried all the fixes shown in prior posts. This is unacceptable !

Is there a way to enable using both a default pattern as well as a custom image for the background on Firefox Color? I really want to enable both but it is making me choose one or the other. Please help me do this or enable the ability to do so.

Hi all, I can not get Firefox to use my Microphone,

• Works in other apps directly on Windows
• Works in other browsers, Edge
• Works in Windows

I have

• Refreshed Firefox
• Uninstalled Firefox, removed folders in %appdata% https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-58-0773b4.png
• Updated windows to latest buildhttps://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-44-96d242.png
• made sure all Windows 11 permissions were correct https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-49-4817cf.png
• Made sure Firefox is using my only Microphone,

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-11-11-23-20-54-d5c3a4.png

I was having trouble with Firefox freezing and needed to close it with Task Manager and reopen it whenever this happened. On one of these restarts, only a few of my windows opened up with the new session. All of the other open windows vanished. They're not in my history or my recently closed windows at all. There are three specific windows of the lost windows that had data I was actively using and don't want to lose. The URLs would be enough. I was also using the other windows, but I can re-find that information easily enough.

When I visit an http site and specify a non-standard port, it automatically changes to https, which is not a site redirect but something Firefox changes. This site already has an https service, and the http service will redirect to https. I reproduced the same situation in chrome. Accessing the http service with a non-standard interface was normal. After accessing the https service once, the service with the non-standard port was also changed to https. Clearing the data will restore it. Is this cached? My HTTPS-Only Mode is turned off, and set an exception for this site. thx.

Hello,

I have tried many times to import my passwords from Chrome and from my desktop Firefox, using synchronising, to this laptop, and it has continually failed to happen. My Tabs and Bookmarks, for example, have all been successfully imported.

I want to make Firefox my default browser but cannot do this without successfully importing my passwords.

Please let me know what I should do next.

Are you able to take control of my laptop remotely and resolve the problem? If so, please let me know the times and days when you can do this, so that I can make an appointment, stating which time zone you are in as I am in England.

Many thanks, Michael

I got a new device and had to sign in and sync everything. When firefox asked about syncing I didn't realize it was asking about using the edge bookmarks to sync with. I tried to cancel but it was too late. Can I undo/remove firefox syncing to edge? Does this mean any changes in Edge will automatically change firefox now? I do not want edge bookmarks/settings. I want to get my old firefox settings back. If it matters: Windows 10 home on one device, Windows 11 on another. All browsers up-to-date.

This only happens when clicking a link from an email in Thunderbird most of the time it is a news platform. I have to copy the link and open a new tab in Firefox to have it work.

Just within the last 3 days I have been unable to play successive YouTube clips after playing one clip. I have cleared my cache and history but it only lets me play one clip and no others afterwards. This is not a problem when I use other browsers.

Hello, I have been a diehard Firefox user since it was still in Beta. I have been using computers personally since 1994 and professionally since 2004, doing Windows and Linux systems administration. I can and will do whatever (within limits) you need me to do to troubleshoot and resolve this issue, which is otherwise going to cause me to abandon this otherwise excellent browser, perhaps forever. The browser.cache.disk.capacity seems to work, but browser.cache.memory.capacity does not.

Why does firefox not respect the assigned values for browser memory cache (browser.cache.memory.capacity)? Is there anything I can do to limit the memory and processor usage of Firefox and its child processes? Is extension CPU/memory usage constrained by the application values? Is there a way to determine and/or limit the resource usage of extensions?

I have included a number of screenshots documenting its behavior and generated an about:memory report during "normal use". After configuring a number of system variables, I then attempted to determine its resource usage under heavy load.

Open the browser with a couple 2, 3 tabs: ~1GB memory usage Use the browser as "normal" (dozens tabs): ~2GB memory usage Open 100+ tabs from history: The CPU and memory resource usage increases until it consumes all available system resources despite configured values. After killing and restarting the process, the tabs have invisible titles in the extension and browser, and must be closed using Ctrl+W until only a few remain after which the browser can be used normally and again consumes ~1GB.

While I understand "just don't open so many tabs", under some circumstances such as poorly written websites, bugs, etc, even single sites may attempt to claim excessive resources. I sometimes run VMs and such on this machine and in order to retain a responsive system, cannot have applications consuming all of the available resources. I have found one proposed solution that uses an external application, is this the only way?

I am open to allowing Firefox to utilize more of the SSD storage (the 1GB limit was imposed for testing) and would be fine with increased slowness due to disk cache or refetching internetworked resources. However, none of the settings I have changed or attempts I have made appear to be able to limit the memory usage in any way. Additional included screenshots are linked above instead of as attachments due to number. I can share or generate additional reports to assist in troubleshooting.

Thank you! JackD

I reinstalled Firefox, now 119.0.1 64bit on our Mac M2 now OS13.6 via download-reinstall in the owner account on our shared Mac. The "Firefox is being updated by another instance" line in About Firefox still has not gone away after closing and restarting Firefox.

Presuming this will disrupt future updates, I seek help.

Background: Last spring, I upgraded from a 2016 Mac on OS10.15 (which still appears on my Mozilla account) to this M2 OS12 now 13.6. I had previously set Firefox to prompt me for updates because they could disrupt my work on the old Mac. It worked fine up to 118 point something. Up to my ears recently in urgent other stuff, I deferred the prompt for 119. Then, frazzled, I just closed several 119 prompts. Today, after helping my wife use her account on the M2, I found in my Dock's active apps area an icon for something like Updater something-or-other. After a while, I swiped it away.

Starting today I am finding it extremely hard to login to some websites. All Firefox does is just sit with a spinning circle after entering a user name and it locks up the browser to a point the I have to go to the Task Manager to stop the FireFox process. I have restarted my computer and refreshed FireFox. I have scanned my computer for malware using Norton 360, Malwarebytes, MSERT, and Windows Defender and all negative. I am having no trouble signing in to a site like https://my.account.sony.com using Edge but using FireFox now is impossible. This needs to be fixed.

I have checked the boxes that say "Ask to save logins and passwords for websites" & "Autofill logins and passwords". I then can open a new tab and the autofill information appears however when I close browser then open again later it no longer autofills web sites and I have go back and recheck "Ask to save loging..." and it works. How to I get it to remember permanently?