Форум поддержки Firefox

I am stuck between two machines and can't stay on beta updates anymore because FF won't let me sync my profiles anymore.

If I can't migrate my beta channel profile to the release channel, how can I quit beta updates until the release channel catches up to me?

FF preference selected is 'download updates but let me install them' but really there is no choice. It installs and next opening of FF it is automatically installed. I already changed about:config preference for update channel to 'release' but FF merrily kept on with beta channel updates.

I need my beta channel profile customizations--varied management of permissions and add-ons and passwords on dozens of sites, customizations to stop the blinking and autoplay and movement and noise.

But: FF won't let me keep them if I go back to release.

So: how can I force FF to stop updating while the release channel catches up?

Mac/Mojave Beta channel 80.something, need to sync with release channel 79

I have alot of open tabs on mobile phone and want to view - and then delete - each of the tabs on my desktop because it's massively slowing down my mobile. I am able to open on my desktop the synced tabs - although I can only open them either one-by-one, or the entire lot of 1,000 of them - but cannot seem to delete singular ones or a few tabs at a time when are no longer needed. Is there a way to delete a synced tab individually from a connected device that's NOT the device where the tab is currently open/ originally saved? Thanks!

Dear community,

I use Firefox on a Linux laptop and an Android phone.

For the past several months, I have been successfully using the Lockwise app on the Android phone to access passwords synced from my computer. I was not logged in to Firefox proper (the browser) until much more recently. Apparently, I have failed to notice that my passwords never synced to Firefox browser.

I have now reinstalled the OS on my laptop and all my passwords are gone there. They still appear in the Lockwise app, but none of my Firefox browser installs (which I all added to Firefox Sync much more recently than Lockwise) can access them. Essentially, it is as if they are only stored on my phone, anymore.

How can I get them back to the browser?

Kind regards, fNek

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

I had a laptop with a broken screen and needed repair. Before sending it in, I created a firefox account and synced everything (with the intent to be able to get my bookmarks on a friend's desktop if needed while my laptop was in repair.)

I had only switched from chrome about six months ago, and had not made a firefox account until I was about to send it in for repair. I did not double check that this was working (beyond the fact that it synced successfully), nor did I connect a phone or other laptop, as I figured I would be getting mine back soon, and syncing things was just on the off chance I needed to get a bookmark in the week my laptop was away.

I was then told that the screen was not repairable, and that I would be getting the cost of the laptop as credit to buy a new one. NOT IDEAL. But I figured hey, I save all my files on an external anyways, can reinstall the programs I use, and can sync firefox and chrome to get my bookmarks and history back. None of my files/info was actually lost at this point.

So I did that. Got the new laptop, started reinstalling everything.

Downloaded firefox, logged in to my account to start the sync. It did not load a single bookmark, history, anything, although I had set it to save all of that, and made sure to sync and make sure everything was up-to-date before I sent my original laptop away.

So now I no longer have access to the original laptop, did not plan on this, and I can not manually export bookmarks to transfer them over. Synching firefox is my only hope for getting them back.

I've lost links to wedding planning, research articles, and several more things, and only now, when I started panicking about sync not restoring everything, have I been googling and finding articles warning that sync is should not be used as a backup.

Chrome, on the other hand, restored everything perfectly, but does not have any of the current bookmarks I'd needed and used in the past few months. Y'know, the most relevant ones I'd like to have.

What can I do now, and is there any even slight possibility someone behind the scenes as firefox can find my bookmarks/history saved on a server somewhere? I wasn't able to find a direct email or contact us form to fill out and ask.

no se como continuar la sincronizacio, una vez terminado el proceso, sale una imagen comunicando "sincronizando"... y ahí se queda sin sincronizar nada. Solamente encontré un consejo donde indica cambiar a un firefox mas actual. Antes de eso prefiero pasar los datos,enlaces, contactos... por correo. se queda en la imagen enviada y ahí se acabo todo.

I lost all my data in firefox after system reinstal on pc and now im have problem becouse ,I can't send any saved page login credentials or saved bookmarks from Android to pc. firefox from pc sees sync I did 15s earlier on android but still can't even access tabs from my devices! On android, I have never had a problem to send data from pc, now for the first time I need to do the same on pc and nothing works. Smartphone huawey y6 cam l21 android 6.0 , firefox last version on pc and apk. wtf? someone has a wise solution? I lost half a day on these syncs, setting up accounts on all related mozilla sites etc etc ... so please seriously solve the problem, not like in the guide or something: P

i just reformatted my computer, reinstalled firefox. after logging in to firefox sync, nothing happend...so i pressed sync, nothing was installing...

i lost all bookmarks, addons, data etc...

i tried switching profiles, nothing happened. only two profiles were in firefox, default-release and default...

I opened up my computer this morning just to find that all my passwords where erased. i was logged out of my account so i logged back into my normal one and i found that all my bookmarks, addons and history was all there. the only thing that wasnt where my passwords. im running kubuntu 18.04 and have updated my pc and restarted it and none of my passwords showed up. is there any way i can recover them or will i have to add them all back manually.

How can I retrieve lost bookmarks? Syncing between two Firefox browsers replaced my newer bookmarks with the bookmarks of my less-often used browser. I expected the newer bookmarks to appear on the other browser. But instead the more-often used browser now has the same bookmarks as the less-oft used one.

I did not usemy pc for a while. After about two months, I found out that Firefox account was requesting to log in again. But after logging in, I was surprised to see that all my account passwords had been deleted. Previously, I considered Firefox account and synced passwords to be the safest way, but there is no place left for trust. It is regrettable...

Hi there,

I recently switched to windows and I used firefox sync to import all my bookmarks etc. However, I had some issues with video streaming. I took the pc back to the store and they claim it is because of the firefox syncing. Is it possible that by syncing it installed some add-ons on windows that aren't compatible with the OS?

I recently did a clean install of Window's on my computer. I have a Firefox account and am signed into sync, but I don't know how to get my add-ons and settings back. When I go to "Manage Your Extensions" I see all of them there, but I don't know how to make it so that their icons are viewable in my Toolbar where I can click and use them. What few add-ons I am able to get to show up in the Toolbar I got by either going directly to the add-ons website and installing from there, or by uninstalling them via the add-ons Manager page and then reinstalling. Which in my opinion defeats the whole point of having a Firefox account and sync activated.

Of critical importance is my need to get back the information that I had stored in Notes by Firefox. I was finally able to get the add-on to show up in the Toolbar buy following the above mentioned steps, however I am unable to sign in to Sync. Below I have listed each of the step I take along with attaching screenshots. 1) Click on Sign in to Sync - This opens a new Firefox browser window that prompts me to enter my email to continue to Notes. 2) I enter my email and click the blue Continue button. 3) I enter my password and click the blue Sign in button. 4) I enter my Two Factor Authentication. 5) The browser window that opened when I clicked Sign in to Sync closes and I'm back where I was when I started the Sync process, but now instead of showing Sign in to Sync Notes shows Reconnect to Sync with a warning triangle on the left side. 6) I Click to Reconnect to Sync and got through steps 2 - 5 but Notes still shows the warning triangle with the Reconnect to Sync message.

At no point in this process do I get any error message or invalid credentials prompt.

Please help!

Hi, I just formatted my laptop and while i installed firefox on my laptop and tried syncing my old settings (including logging passwords and addons) via logging to my firefox acccount, it just isnt syncing. Can someone help me? Also, i guess the firefox browser version before formatting was 78 or 77 but when i installed it yesterday it was version 79. Is this posing a problem?

Best regards, Gautam

I need the HTML file on my PC of my bookmarks sroted on my mobile device, I made following operations: - with firefox sink, I sinked bookmards: DONE, bookmarks are on my PC - I go on library, bookmark, view all bookmark (I can see bookmarks from mobile device, I only have those bookmark) - now if I export the HTML, an empy file is shown, only with the header, but I can't see bookmarks from my mobile device.

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The json export seems working fine.

Hiya.

I have reset my pc today and installed firefox but when i sign in and click syncronize nothing appears to happen yet everything was fine yesterday and had everything on my firefox sync. Normally it does it straight away but it hasn't this time. How can i fix it?

Cheers Robot_mic

Hello everyone,

I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the exact date when I've removed this synchronization ? It would help me a lot to know that.

Also, is there a way to know from which device bookmarks/history/preferences have been added/modified. I'd like to show that all the bookmarks I've added to my account have been added from my current device.

Thanks a lot for your precious help, Best regards, Quentin

Hello World!!!

Today i just restored my computer and my FF sync account got blocked at the login because (many tries) For the login i use my corporative email, to my bad luck just in time our net admin at my work was running a maintaince and the Firefox sync sent me (to my email for confirm it was me trying to login) never got delivered and lost.

I know all my account data (email and Password to login in FirefoxSync.)

What i can do to unlock it? i don't want start a new account, there's a lot of bookmarks and logins in my account.

Hope someone here can helpme. TY!