Форум поддержки Firefox

Here is one of my crash IDs: bp-f9625951-7706-43b0-8a7f-6f0ae0230129

Since dealing with an issue with my laptop running Linux Mint 20.3 Cinnamon 64-bit involving a mergelist error and packages with missing names, Firefox randomly crashes. Sometimes when it crashes it does it immediately every time I try to open it back up (sometimes even in safe mode), and other times it gets better after a reboot. I just installed the Flatpack version after the original one I had started crashing, so it is strange if it is an issue that just needs reinstalling Firefox, but other apps seem ok so I don't know that it's my OS.

I've tried looking for residual damage on my laptop after the earlier issue, but I can't find much information. System Reports tells me nothing is wrong and I can't make sense of syslogs.

Thank you for reading, I wish I had more details. If the crash report has any clues, please let me know.

We have heard it before that the Addons can interfere with the proper functioning of Firefox. If there is a problem, than one of the first things to consider is to run Firefox without the Addons. What seems to be happening is that with each new version of Firefox, there is the possibility that one of the Addons will become problematic. The Addon called "Firefox Color" would hang up the Firefox Browser when it was first opened. I have the Bar on top set to certain shade of Blue, and the Browser would start with the wrong color and takes several minutes for the right color to appear. Meanwhile the browser would be hung up and non functional. I would wait several minutes and could not browse. Firefox was waiting for something to initiate and became nonfunctional during that period. After several minutes I would shut Firefox and reopen, and get that ANNOYING MESSAGE... Firefox is still open. So I am trying again and again to get the Firefox to enable, and finally the Bar on top changes to the selected shade of Blue and is working again. So what did I do? I disabled "Firefox Color". So I no longer have that problem.

Firefox takes a long time to start up and becomes unresponsive frequently. I have tried disabling extensions, clearing cache and cookies, but the problem still persists. What other troubleshooting steps can I try to resolve this issue?

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

The Facebook cCotainer etension now longer works and stops any access to Facebook on a laptop. I have had to disable to get any access on laptop. As you get access and try to turn the extension back on you are locked out of Facebook.

Dear Team,

I am facing problem while browsing my site in private windows i am getting this below error please look into this and update as soon as possible.

I've started getting this error message on certain websites (always the same ones):

The page isn’t redirecting properly

An error occurred during a connection to www.manek.org.uk.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

The same websites still work fine on Firefox mobile, so it's nothing inherent in the sites themselves.

I have only noticed this in the last few days. I had just updated Firefox to version 109 – but it's not specific to one version of Firefox either, as I tried on one of my Macs which hadn't updated yet and is still on version 107, and the issue was replicated exactly the same.

I have tried clearing the cache, restarting Firefox, etc.

Can anyone help me resolve this? Some of these are websites I use quite a lot for my work, and it's frustrating to have to do anything just on my phone.

In the last month Firefox using google search simply refuses to search, this is becoming annoying to the point where I will start using other browsers. Is there a fix for this?

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

I don't think this is an error message, a glitch, or what - Firefox prevented this page from automatically redirection to another page. I get this several times a day now, on perfectly safe sites I've used forever without problem. Sites like my bank, investment companies and adobe login. Less and less is it opening the page when I click Allow. I get a white page with the address still filled out and the Firefox prevented this page blah, blah, blah still there. I've restarted, cleared cookies, and cache, shut off the few add-ons I have, but it didn't help nor did changing config:about blocking true/false. I'm wasting a lot of time trying to find out what is going on. Could someone just tell me what button to push to stop this endless cycle of annoyance. Pretty please. Thanks to the Wizard that has the answer. Windows 10 Latest Firefox

Hello Fire Fox,

I am trying to access a personal account through a client portal & every time I try I get his error code: PR_END_OF_FILE_ERROR.

I have cleared my cache & every other trouble shooting option available to me. I need to access this client portal asap.

My HP computer is old 2014/15 & is running on Windows 7, does that have anything to do with my issue?

I have tried accessing this client portal on my new smartphone, newer Samsung tablet as well as another newer computer & I keep getting the same message.

Is it the website or my device?

Any advice is greatly appreciated, thank you.

Здравствуйте, при каждом запуске браузера происходит падение, как в обычном так и в безопасном режиме,входит раза с 20го а то и больше. при попытке что либо скачать или загрузить сразу же происходит падение. делал очистку и чистую установку удалял все аддоны проверял версии но ничего не помогает.ниже все последние отчеты по падениям bp-5258a840-e170-42ae-a91a-c86ef0230129 29.01.2023, 12:00 bp-9f26789e-7f92-4d89-8146-dd3cd0230123 23.01.2023, 15:18 bp-81b845d2-4422-4bd2-b462-8dbac0230123 23.01.2023, 15:18 bp-0a7f5964-634a-4789-9fb1-2ef520230123 23.01.2023, 15:14 bp-fa242af3-ebfd-4eca-bef7-ab7c50230123 23.01.2023, 15:11 bp-c711a64b-b942-4553-bb83-3d56e0230123 23.01.2023, 15:10 bp-7188edd5-7f6b-4f9f-a8d1-b48c60230123 23.01.2023, 15:08 bp-18a3eb0b-cdb3-4d6c-8363-0b3bc0230122 22.01.2023, 15:28 bp-e11e216a-e119-477f-a856-992350221207 07.12.2022, 13:52 bp-d74be234-27c4-46e1-9410-bac540221201 01.12.2022, 21:37 bp-94c9c72f-d557-4e85-bfba-f4ebe0221129 29.11.2022, 12:30 bp-2a8cf968-a783-4152-a1bd-7cc700221129 29.11.2022, 12:30 bp-a2660331-09a7-4692-907e-cd46b0221031 31.10.2022, 14:01 bp-717a4c22-e957-4046-8bdb-b11320221026 26.10.2022, 12:39 bp-c3f50104-9de4-4e9c-954b-38cbc0221026 26.10.2022, 12:35 bp-83773546-15a6-40a8-af96-ad25d0221024 25.10.2022, 0:23 bp-15aa9834-d969-40db-bcc6-e10340220906 06.09.2022, 10:33 bp-24567997-cde6-4616-a1cc-154470230129 29.01.2023, 18:19 bp-3e56a7e2-b9f0-49bb-bb23-b4c580230129 29.01.2023, 18:19 bp-77aa70d4-a97f-4d9f-ba27-e45910230129 29.01.2023, 18:19 bp-750e9d94-865f-4a29-9533-74d1f0230129 29.01.2023, 18:19 bp-b68c0ceb-159a-478c-a41d-e34390230129 29.01.2023, 18:19 bp-03222548-874f-417a-9551-e2c090230129 29.01.2023, 18:19 bp-42fe9c88-0b31-453d-8af4-2e00c0230129 29.01.2023, 18:19 bp-0bb24d82-e08e-49c2-be8d-043390230129 29.01.2023, 18:19 bp-4fefa779-6f52-4799-ba12-6252f0230129 29.01.2023, 18:19 bp-e7e35422-5ae1-43bf-9307-f0e720230129 29.01.2023, 18:19

My Firefox crashes when I attempt to attache a file to gmail. The entire thing freezes. I assume the crash reports were sent because the instructions to submit did not necessarily resemble what I saw.

After I restarted my laptop (Mac OS 10.15.7, Firefox 109), Firefox suddenly refused to open, saying, "Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I read the "How to run Firefox when your profile is missing or inaccessible" page. It implied that I had moved or deleted profiles--I had not. I hadn't even been aware that Firefox had profiles.

I followed the instructions and found my Firefox profiles folder, and was confused to find 15 separate folders in it. I was unclear whether they were profiles or something else. They have names like "2sb6poj9.default" or "gya9gghh.default-release". Most of them contain something called "times.json" but one of them has a whole bunch of stuff in there, so maybe it's the real profile?

I also followed some other instructions and was able to bring up what another website called the old Firefox Profile Manager. The space where it should be showing profiles was, unsurprisingly, empty. I tried creating a new profile and it let me but then told me it hadn't saved it, and the space remained blank. However, I went back to the actual profiles folder to check out of curiosity, and the new profile was there. So creating new profiles is clearly not the answer, because it will just refuse to recognize them too.

I also tried opening Firefox in troubleshooting mode by holding down option and clicking the icon--it didn't work. However, I just checked the Profiles folder after another attempt and even making this attempt seems to create a new folder! Is that normal?

I have no idea what to do at this point.

I've been using Firefox for ages, and a month or two ago I began having BSODs on Win 10, while using Firefox. I tried removing add-ons, then clean install, after that Firefox crashes immediately on startup. After changing Browsers to Edge, my BSODs stopped. I'd prefer changing browsers back if possible. My Firefox version is 109.

I had to add Javascript because one of my accounts need Javascript to open. After installing Javascript and allowing for all to be 'true', I still get this message when I try to open a 'show blocked content' in my email.

"The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (javascript) isn’t associated with any program or is not allowed in this context.

   You might need to install other software to open this address."

I never had any problem before installing Javascript. Thanks for any solutions.

Yo guys what's up! Been having problems with Firefox for several months now, restarts make no difference. Getting huge CPU drain if I have any Twitch tab running. Above screenshot is in troubleshooting mode (all my addons disabled) and a single twitch tab open. It makes my whole system sluggish especially if I happen to have something a little demanding in addition to the stream open. Chrome does NOT do this at all, much more balanced drain.

Specs:

HP pavilion laptop 16 gb ram core i7 chip bottom of the barrel nvidia mx250 GPU

The other screenshot is a comparison to Chrome. Both have a SINGLE tab open with a twitch stream playing. Firefox is using almost quadruple the resources, AND its in troubleshooting mode.

Hope you guys can help me out, been a long time Firefox user since I was a kid and really don't want to switch browsers.