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Most of my work life is in email. Over 25 years (starting with Mulberry) I have built up a custom IMAP folder hierarchy that makes work manageable, but Thunderbird 115 has broken this, now displaying nested subfolders at the top level sorted alphabetically. See the images for before and after. For example, there are now three "Administrative" folders that were formerly classified under superordinate folders for my roles as lab leader, graduate program chair, and departmental faculty member. Persons who used to be in Colleagues or Students subfolders are now at top level. Inexplicably, a few folders retained their hierarchy but most are flattened out. Now I need to scroll through hundreds of folders (have not counted recently but in the late 2000's I had over 500.)

I was able to revert to 102.14 using backups, but will be stuck with this version for the rest of my career unless Thunderbird fixes these problems. Thunderbird is so important to me that I make an automated monthly donation to the project, but will have to cancel if this is not fixed.

If anyone has found a work around please LMK. And Thunderbird team, please acknowledge and LMK whether this will be addressed or are IMAP users left behind?

Thanks, Dan Suthers

Hi All,

Fedora 38 thunderbird-115.3.1-1.fc38.x86_64

I just upgraded from 102 to 115. I lost my ability for display "unified folders" in both regular mode and safe-mode.

Clicking on view->folders->unified unchecks the second I click off it.

I manually set about:config unified to true: made no difference. But it stays at true and still shows off in view, folders.

I need my unified folders back!

-T

Like many others, I'm seriously considering going back to v112 because I find SO many of the changes in 115 "change for the sake of change," "fixing" things that weren't broken, and breaking functionality that we thought was stable. Not keeping thins like the default font that was selected in the previous version before the upgrade is just plain annoying.

I use Thunderbird to manage many email accounts across different profiles. Not all accounts show up in unified folders, although all accounts are visible in the "All folders" view. Is there any way to "reset" anything to fix this? The Unified folders "Inbox" view in 112 was the best way to see all accounts that had new messages.

Migrated for old PC which showed all emails listed sorted by date in the Unified Inbox. New PC lists email accounts but only visible by individual email account. The unified inbox folder is blank. Version 115.2.2

Good morning,

My Thunderbird was just upgraded to the latest version (115). After opening it the first time, my inbox folder no longer showed the subfolders for each account. I then dragged a single inbox folder to the inbox, but instead of moving or linking the folder, it wiped everything that was in it. Nothing went to trash, it is just gone. Is there somewhere else I might be able to find these emails? It is an outlook account, and they don't seem to be on that server either. Thank you for any help.

~ Mike

I just upgraded to TB 115.3.1 and the panel on the left side of the TB window is missing a LOT. I attached a picture of how it looks after the upgrade.

"Inbox" at the top shows nothing! I actively use four email accounts. Prior to upgrading, inboxes for all four accounts were grouped together at the top so I could quickly switch between inboxes. Now there is nothing there. I can still get to each inbox by scrolling down in the list of items in the left-side panel, but that will be very time consuming and awkward. Is there a way to get all of the inboxes grouped together at the top?

Similarly, for Sent messages: It shows two of my four email accounts, which is better than Inbox which shows zero of four. How can I get the Sent messages section to show all four of my email accounts?

Please help! Thanks, Clint

This is the second problem I have discovered with the latest TB update. Now, my unified folders are not fully populating. For instance, the unified inbox and sent folders are missing a number of messages that can only be accessed through the individual folders. In the case of the unified inbox, it will indicate that new message(s) have been received, but they are only listed in the individual folders. This new update also messed up my unified folder preferences for the appearance of columns, and frankly, I also don't like the new user interface look. If it's not broke, don't fix it.

I like Thunderbird and I feel like I know it fairly well. Not well enough to have turned automatic updates off.

It has 4 email accounts on it - 3 hotmail accounts and one standard email account from a domain I own. On 9/15/23, I started Thunderbird and the hotmail accounts were asking for permission for Thunderbird to access them. I knew this was update related because Thunderbird opened a browser window announcing the update with a what's new thing.

Fine. Things change. But here's what happened... There was an unwanted, problematic change in my Unified Folder section where there are normally only Inboxes of the 4 accounts. The hotmail inboxes were OK but the non-hotmail email had all of its SUBFOLDERS now under the Inbox inside the Unified Folders section. With this change, ALL THE EMAIL (NEW AND STORED) are now part of the Unified Folder section. These hundreds+ emails are now displayed when I choose the Inbox at the top of Unified Folders.

Did not know what to do to try to fix this. Ended up uninstalling Thunderbird, deleting the folders inside of Local and Roaming directories in AppData and reinstalling an old version (102.15.2.2). I also turned off auto updates.

I installed only one email account - the one that was messed up and it looked "normal". Fine again. Tried to do the update to 115 and the Unified Folder section did the same thing with this account by putting all the IMAP folders under it at the top instead of having it separated lower in the main Folders list. So I uninstalled, deleted and reinstalled version 102, putting all 4 accounts back.

Attaching a screenshot of how I like it to look and a screenshot of what it looked like that I cannot tolerate. Unified inbox with ONLY THE INBOXES (with no subfolders) at the top and the other folders of those accounts at the bottom. If there is an easy way to change the Unified Inbox on the new release, I would like to know it in order to try so I can keep the updates current.

Thanks, Steve

The latest version of thunderbird 115.3.0 (54-bit) has rearranged my folders, and the junkmail folders for all my email addresses no longer exists. This is very alarming, but what is worse is that the trash folder for some email addresses no longer exists, which means as soon as I delete an email it is permenently gone. And some of my email addresses no longer have a 'sent' folder which means that after I have sent an email, there is no record of the email after it is sent. This is very concerning.

There is folder called 'junk' which should have 100s of emails in it, but it say there are only 17, When I select it, there are no emails there. The 'Drafts' folder only has some of my email addresses.

I would post a screenshot, but it would reveal all my email addresses.

The more I am looking into solving this the more I have discovered that thousands of my emails have disappeared. Especially those I have sent. I am devistated. These are my records.

How can I roll back to when thunderbird was reliable, and is there any way of salvaging this catastophe? And how can I trust thunderbird again, which was at one time most reliable?

I have tried the following advice I sought on bing:

To restore the Junk folder, you can go to Tools > Options > Security > Junk and check the box that says “Move new junk messages to”. Then, select “Other” and choose the Junk folder from the list. This will enable the Junk folder again and move any spam messages there. You can also right-click on any message and mark it as junk or not junk to train the filter. FAILED - IT HAS NOT RESTORED THE JUNK FOLDER

To restore the Sent folder, you can go to Tools > Account Settings > Copies & Folders and check the box that says “Place a copy in”. Then, select “Other” and choose the Sent folder from the list. This will enable the Sent folder again and save a copy of any messages you send there. You can also drag and drop any messages from your local folders to the Sent folder if you want to move them. LIMITED SUCCESS - 2 SENT FOLDERS HAVE BEEN RESTORED. Several have not been able to be restored using this method.

Another annoying change: It has put the 'File, Edit, View, Go, Message, etc' Tool bar under the 'Get Messages, Write, Reply etc" Tool bar. They should be the other way round.

I really hope all this can be solved.

Unified folders got confused after 115 update. I have several problems with folders from several mailboxes not showing in their respective category. For example, inbox that doesn't show in "inbox" category, Junk folder not in "junk" category, and so on. I think all of them are caused by thunderbird not being able to recognize the kind of each folder in different mailboxes, because of different providers and their settings. I have accounts in major providers such as Google and Yahoo, but also have several independent (i.e. business or work) accounts. One of the most striking example of this trouble is one university account that has all it's folders (sent, junk etc) organized under it's inbox. This was showing ok in the previous versions (junk was "junk" category) but now I get all folders (as subfolders) in the "inbox" category, under the account's name.

I attach screenshot from unified inbox. Note that the inbox from one account is missing and in another account all folders are under inbox.

TB seems to have updated itself this morning so when I just started it, the mailboxes under Inbox are all reordered, and some of my mailboxes have vanished - not even there. The domains of the ones that vanished are not mainstream ones, they are kinzelman.com and medflightair.com

Under Tools | Accounts, the accounts are still there, how do I get to these vanished mailboxes? How did the update vanish them?

In the accounts I don't see any 'hide inbox' or anything to cause them to be invisible.

Comment: I don't think Thuderbird was ready for this Edition/Version/Transition.

Question: I have several Email Addresses/Accounts. When Thunderbird updated their Software, only a few of my Email Addresses now show under "Inbox". How do I get the other Email Addresses under that Folder/Header? I used to have an Add-on>Manually sort folders but that Add-on was disabled with the Thunderbird Update and is no longer compatible.

Any help would be appreciated.

Thank you in advance.

When TB updated lots the folders are missing and even when reinstall the emails accounts junks and trash folders are missing. Otherwords when I delete a message that should end up in the trash it completely disappears.

I just installed version 102.15.1. (I went back down from the latest versions which had problems for me). The only folder shown for each account are Inbox and Deleted. How do I get others like Sent and Junk? How can I recover the contents of those from my earlier versions?

What is going on with the new TB client? I now have no access to my Sent mail. Nothing showing in Unified Sent mail and no more access to individual account sent folders. Major mistake upgrading. To elaborate, the Unified Send folder has never displayed sent messages and this is a known issue in bugzilla. But we have had the option to expand this folder to show the individual send folders in order to view sent messages. Now, there is no way to expand this folder, so the only way to view sent messages is to choose All Folders from Folders Mode. This defeats the purpose of Unified Folders. It's a step backwards. If there are no plans to address the Unified Send folder, then why was the option to expand it removed. Makes no sense.

I have a mail provider that has a funny folder hierarchy like inbox

   trash
   sent
   ...

Basically, all folders are under "inbox".

• • Before version 115.2.3**, smart folders were handling that properly.

Now, when I add that "inbox" in the "inbox" smart folder search, it appears for a few seconds there, then disappears until I actualize" again the inbox smart folder. Sometimes thunderbird crashes/

Today I received the auto update to 115 and it totally screwed up my profile. Please see the pictures below on what happened to the UI. My unified inbox is empty and I don't see most of my configured mailboxes anymore. The titlebar is utterly cluttered and it is full of crap which makes it hard to move the window around. All in all the update makes it impossible to work with my profile anymore. How can I get back to a properly working TB?

I have an imap server (provider is LaPoste...) whose system folders are under INBOX/ (OUTBOX, JUNK, DRAFT, QUARANTAINE) instead of being at the root.

I have multiple TB clients, but the main one stores every sent mail in a local "Sent" folder while other mobile clients (other TB or smartphone native) leave them online in the default system places INBOX/OUTBOX. On the main TB client, I have configured unified folders to look for imap's INBOX/OUTBOX and the local "Sent" folders.

As expected, the "Sent" unified folder has a "Local Folder" subfolder which point to the local "Sent" folder but there is no other subfolder for that "LaPoste" account. Still, all INBOX/OUTBOX messages are directly under the root of the "Sent" unified folder.

Then this is where it becomes very confusing: what is being displayed under the unified "Inbox" and the folder for that LaPoste account changes kind of randomly after a TB restarts and during its's runtime., with 2 main cases:

1- The unified "InBox/LaPoste" folder shows OUTBOX, DRAFT, QUARANTAINE subfolders. They are populated with what's expected there but in that case, the "LaPoste" folder in the unified view is missing. I confirm that in the unified InBox properties, OUTBOX, DRAFT and QUARANTAINE of LaPoste are **not** checked

2- The unified "InBox/LaPoste" folder has no subfolder and in that case there is a "LaPoste" root folder in unified view with underneath OUTBOX, DRAFT, QUARANTAINE.

3- The unified "InBox" folder has no subfolder "LaPoste" but the messages from that account are still visible in unified "InBox". Then there is in unified view a "LaPoste" subfolder that will contain "OUTBOX", but not "INBOX"

I have **never** seen a "LaPoste" subfolder under the unified "Sent" folder.

If I use any other provider (say outlook) with a root folder structure that has a "Sent" folder and I do exactly as above, then this works as expected:

- Under the unified "Sent" there is an "<outlook_account>" folder where I can see the messages still in the imap boxes. There is also still the "Local Folder" subfolder that points to the local "Sent" folder where I can see messages sent from the main client. - The unified view for "<outlook_account>" displays all remaining folders that have not been "allocated" to a unified folder for that account.

NB: I had opened another question that was around the same topic but with a poor description, so I closed it, sorry about that.