Command Error 12

Just installed Thunderbird on Windows 11. Have two accounts: UN1@hotmail.co.jp and UN2@hotmail.co.jp. I created them in exactly the same way, but one of them works withou… (читать ещё)

Just installed Thunderbird on Windows 11. Have two accounts: UN1@hotmail.co.jp and UN2@hotmail.co.jp. I created them in exactly the same way, but one of them works without problem, the other shows me "Command Error 12". After searching for a solution on the forum, I understand that none of the suggestions work. The error repeats. What can it be and is there a way to fix this error?

Open 6

Thunderbird configuration and Infomaniak mail/calendar

Using Thunderbird to check emails and the calendar for an Infomaniak account: The account was active and working properly. After switching this account to 2FA, Thunderbir… (читать ещё)

Using Thunderbird to check emails and the calendar for an Infomaniak account: The account was active and working properly. After switching this account to 2FA, Thunderbird consistently requested a username and password during synchronization. After some research, the solution is as follows: you need to create a new app password with Infomaniak, then ensure that Thunderbird saves the password and that the “Require device authentication...” option is disabled. Would it be possible to provide a complete step-by-step guide for next time? Thank you.

Open 1

Apple calendar no longer opening despite apple id & password saved in Thunderbird

Apple ID and password are saved in Thunderbird but every time I open Thunderbird it now askd for apple ID & password. Was working OK originally about 3 months ago but… (читать ещё)

Apple ID and password are saved in Thunderbird but every time I open Thunderbird it now askd for apple ID & password. Was working OK originally about 3 months ago but itn the last 2-3 weeks has started to ask for this info, If I type it in with my apple ID and the apple specific password then the calendar opens. It I say save password the next time I open Thunderbird it asks for Apple ID and password. and so on and so on.....

Open 1

IP Address Temporarily Blacklisted

Recently switched ISPs to a fiber internet company. After the switch, now whenever I try access my comcast email tunderbird gives me a message that my IP is temporarily … (читать ещё)

Recently switched ISPs to a fiber internet company. After the switch, now whenever I try access my comcast email tunderbird gives me a message that my IP is temporarily blacklisted. I get two messages. One is a windows notification that says the blacklisted message, and then a popup message from tunderbird that it cannot log in. I have contacted my ISP to ask them what's up with the blacklist, but what's weird is that I can seem to access these accounts fine through Outlook, which would seem to indicate that there is some issue with tunderbird. I'd really rather use tunderbird than outlook. Can somebody help me with this?

The few articles I could find on this all suggest changing the IPv6 setting but I checked that and it is already set to what they suggest.

I tried deleting the account and recreating it in tunderbird, but it won't go through it says it can't log into the account.

Open 13 7

Replies to emails with reply-to headers are not threaded

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "rep… (читать ещё)

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "reply" icon next to the email in the list. Is there a setting I need to toggle, or should I report a bug?

Open 1

I cannot log in or sign up in Firefox app.

I installed Mozilla Firefox on my phone, but I cannot log in or create a new account. When I try to sign up or log in, it does not work properly. Please help me fix this … (читать ещё)

I installed Mozilla Firefox on my phone, but I cannot log in or create a new account. When I try to sign up or log in, it does not work properly. Please help me fix this issue.

Open 1

EMAIL NOTIFICATION SOUND ALERTS INCONSISTENT

As long as I've used TB, which is many years now, I've had no complaints. I have absolutely no desire to change to a different program. That being said, I'm at wits' e… (читать ещё)

As long as I've used TB, which is many years now, I've had no complaints. I have absolutely no desire to change to a different program.

That being said, I'm at wits' end with the recent issue of Notification Sound Alerts (NSA) upon delivery of a new message. Simply stated, beginning about 6 or 8 months ago, the NSA seem to simply work whenever they want to. I can go a month or two at a time and receive the NSA, and then suddenly one day, NSA will stop functioning on its own. This "pause," we'll call it, will last 4 or 5 months, then then suddenly begin to work again.

I have attempted every imaginable fix as recommended in this forum. There's no need to list them all, because I've made every suggested adjustment that's been recommended. But there's no rhyme or reason to why the NSA will work as programed for a period, and then decide on its own to stop working.

I don't know if this is a glitch in TB that is simply beyond my feeble attempts to rectify, or if any other TB users are experiencing the same issue. I have even gone so far as to attempt to find an Add-On that will supplement the NSA. However, none that I have uncovered, particularly those suggested in this Forum, seem to be compatible with either the version of TB or Windows 10. I understand that Win 10 is not longer supported in the forum, but please! I do not want to migrate years of email files to another program. I want to use TB but simply need to be "Alerted" when new messages hit the Inbox.

Any assistance or suggestions (except those basic adjustments that proliferate the forum, i.e insure the sound mixer is not muted, etc, etc) would be greatly appreciated and thanks for listening.
Open 1

When composing an email to send I'm noticing that long urls that I paste into an email don't wrap within the email.

I'm a retired Desktop Support tech more familiar with Outlook, still very new to Thunderbird. I enjoy supporting family & friends and often email urls for various re… (читать ещё)

I'm a retired Desktop Support tech more familiar with Outlook, still very new to Thunderbird. I enjoy supporting family & friends and often email urls for various reasons. What setting do I need to tweak in Thunderbird to get long urls that I paste into emails to send to wrap within the composed email?

Open 3

Notifications from Mozilla support about my account activity say I am on Windows 10 when I am on Windows 11.

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or … (читать ещё)

Example email attached. Mozilla support emails say requests are coming from a windows 10 device but I am on 11. Is this a sign that something is wrong with my account or just a typo?

Open

My account showed two factor as being off when I had it enabled previously.

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course tur… (читать ещё)

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.

Open 1

How can I submit a complaint?

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it s… (читать ещё)

My user experience on Firefox is being severely impacted and is making me angry. I watch the updates calendar they are once a month. So why can i not go a whole week it seems with a necessary Firefox update to my browser that impacts the performance of websites. I like to have multiple tabs open over a week or more. I don't want to close and reopen my tabs every time I want to use my computer. SO WHY are there SO many updates. It's seriously making me want to uninstall your browser and I have been using Firefox on multiple devices for years. More than 20 years now. It's seriously ridiculous to have a major update every week or even every other week where I have to shut down and save my work on ALL of my tabs just to update Firefox. I have never remember history and I am going to uninstall and reinstall from even greater security because I have serious concerns about the amount of data that big tech companies share with 3rd Parties and the government. I am an honest American citizen and I HATE being surveilled and having my private life sold to the highest bidder. But even though. the safety of your browser is a positive feature it becomes very difficult to WANT to use Firefox when my workflow is CONSTANTLY interrupted.

Seriously, You JUST updated on the 23rd/24th and now just two weeks later there's already ANOTHER update. And who even knows when that one dropped. I only checked it because sites were acting up. And EVERY TIME a site acts up it's because of an update. You have interfered with my user experience with Youtube, and Multiple Streaming Services, and Multiple Chat bots. It's thoroughly dis-satisfactory and disruptive, and ANNOYING. I want a tool that protects me while I am on the web. I do NOT want a tool that ruins my internet experience every week.

Open

Getting Cloudflare Captcha in a loop when accessing Extensions Download

When I attempt to access the Add-Ons service through Thunderbird, it brings me to an HTML page (https://addons.thunderbird.net/en-US/thunderbird/search/?q=lastpass&ap… (читать ещё)

When I attempt to access the Add-Ons service through Thunderbird, it brings me to an HTML page (https://addons.thunderbird.net/en-US/thunderbird/search/?q=lastpass&appver=147.0.1&platform=Linux) reading

> addons.thunderbird.net > Performing security verification > > This website uses a security service to protect against malicious bots. This page is displayed while the > website verifies you are not a bot.

with the following footer: > Ray ID: 9d07fae58cabaefb > Performance and Security by Cloudflare

It will attempt to connect to Cloudflare to verify a Captcha, but the Captcha itself never renders, and after a period adds the following to the text:

> Why is this verification taking longer? >This verification can take longer due to an older computer or a slow internet connection. > What to do next: > # Wait briefly. Refreshing the page will restart the security verification and may take longer. > # If the verification still does not complete, refresh this page. > # If you are still stuck on this page after a page refresh, refer to Cloudflare’s troubleshooting documentation for more help.

After another period it then cycles the verification page. This continues as long as the tab remains open.

Opening the link listed above in Firefox opens the Addons page as expected.

Similar Captcha pages open on launch, as well as when accessing support or attempting to create a Matrix chat account.

There is a potentially related issue in that images and some icons are not rendered. I will make a separate post asking for help with that if it is not related, but it seemed relevant to mention.

The problem has existed for a long time, and I have checked existing responses without finding a solution, but I didn't get around to asking about it until now.

I am using Thunderbird v. 147.0.1 (64-bit) for Linux with no extensions installed), connected via AT&T broadband service with no proxy set, running under Manjaro 26.0, kernel 6.18.8-1, with the XFCE desktop environment (that last is only mentioned for the sake of completeness). I am using GUFW for my firewall, but the problem persists when the firewall is disabled (something I do not wish to do regularly in any case).

Open 3 75

Can't authenticate Outlook email due to suspected webpage issue

When trying to add my Outlook account, I am stuck at the authentication step. The webpage doesn't work. The screen recording I've attached is what happens on the second t… (читать ещё)

When trying to add my Outlook account, I am stuck at the authentication step. The webpage doesn't work. The screen recording I've attached is what happens on the second time and later; the first time it shows a different page (saying "The app named Thunderbird will be granted these permissions [... a list of permissions]; allow?" and I clicked "Allow") but it doesn't work either.

There is a "在 浏览器 浏览器中打开" option ("Open in browser browser" haha; it refers to Xiaomi system browser") but it opens a "Cannot find this page" error page. The "在 Edge 中运行" ("Run in Edge") button is unclickable.

Translation of the screen recording: Trying to log in to Thunderbird Android? Only continue if downloaded the app from trusted app store or website. [Cancel/Continue]

Screen recording at https://wwblo.lanzoub.com/itYge3mz8rlc (extract code: cnme)

Open

Refund Mozilla VPN

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV … (читать ещё)

I had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my MozillaI had the hardest time downloading Mozilla Firefox on my computer and getting the correct one much less I purchased the Mozilla VPN and I really got it for my Samsung TV and I’ve tried and tried and tried to get it on there and I haven’t used it so I was wondering if I could get a refund on my Mozella VPN thank you, Mark Yarbrough

Open

Thunderbird Newsletter is a blank page containing no body to the letter.

I donate monthly to Thunderbird and subscribe the the Thunderbird Newsletter. A few times I have received an email from Thunderbird Newsletter with no letter body to th… (читать ещё)

I donate monthly to Thunderbird and subscribe the the Thunderbird Newsletter. A few times I have received an email from Thunderbird Newsletter with no letter body to the email - only the header that says, Update Profile"

I need more information than that before I screw up something that is working fine. A two word header on an email does not provide enough information. I need to know: What profile - my Thunderbird email profile or is there another one for the Newsletter? If the email is referring to my email profile, why does it needs updating? Where to update it? Why is there no message in the body of the Newsletter email? I also would like the link to the Newsletter.

Your support articles have no information about resolving this issue. The Thunderbird Newsletter email is a "no reply."

Open

Source & destination PCs sync mixup

Well, I don't know how I did it, but: I'm trying to sync my Firefox between 2 PCs. I had trouble with it, and now the situation is: a) my source PC asks me to create a ne… (читать ещё)

Well, I don't know how I did it, but:

I'm trying to sync my Firefox between 2 PCs. I had trouble with it, and now the situation is: a) my source PC asks me to create a new profile as it spits the dummy on my existing one; it does not offer me the option of creating a new account b) my destination PC does the same. In both cases, when I choose the "Sync and save data" menu option, then enter my email, I get the message: "This profile was previously synced to a different account. To keep your data...To sign in using <email address>, create a new profile." Creating a new profile does not have all the configuration and info that I have in my current profile.

It would be nice if I could reset everything back to square one with the sync process. Does anyone have a good suggestion?

Paul.

Open

Cant get to allow button to finish installation

I had a problem and deleted thunderbird. Now I have reinstalled and cant get to the allow button for account setup. It seems to be way down the page and I cant sroll down… (читать ещё)

I had a problem and deleted thunderbird. Now I have reinstalled and cant get to the allow button for account setup. It seems to be way down the page and I cant sroll down to get to it.

Open 2