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Hello Folks I recent times we had to migrate from one company to another as the former company no longer provided the emailing service... At first it worked OK...then I was no longer able to get emails and the new company took me through and reset Thunderbird setup,,,once that was done all my folder structure disappeared, and all the info stored in the folders... I have been trying to sort it out, but the company has not been able to do so...and today they suggested to contact Thunderbird to see if they could help... Thank you in anticipation Franco

Whenever I type in a website URL in the search-bar, first of all, the drop-down menu of related searches and websites does not show up. When I press enter to confirm that's where I want to go, nothing happens. The URL just kinda sits there, no loading circle or anything... Just a blank page. Only two of the icons on my toolbar works. The "Account" icon, which takes me to my Firefox settings. And my Extensions icon. Clicking the three little lines does nothing. The only websites i have been able to get to work at all are the settings page, and the Firefox troubleshooting page. I'm using Version 125.0.3, I tried using the browser both with and without hardware acceleration with results being unremarkably the same. I restarted Firefox and my computer multiple times to no avail, and the only thing I could find out of the ordinary was an error with Importing data from Microsoft Edge, which was not something I consciously wanted to do, but there was an error that popped up regarding that when i went to the settings page.

All that being said, I'm confused and at a loss for options, and could really use a Mozilla Staff member or someone who knows what they're doing to work me through this.

not sure if this is where i should be but i tried the Thunderbird help and got no answer. After the most recent Thunderbird up date and a Thunderbird install over existing one when i go to my drafts folder and click on any draft or save message in there i get a yellow bar at the bottom of the page that i have never seen before . Now i do not want recreate a new profile and lose all my contacts book marks add on etc. how do i remove that yellow bar in Thunderbird mail

Hi, I can't use Firefox because a captcha won't complete loading. I have uninstalled and reinstalled, cleared cache and disabled add ons. I am using a vpn (PIA). Chrome and Edge both load and operate OK. Thanks in advance.

Captchas are an ongoing issue. Firefox seems to have a LOT more captchas than other browsers. Is there a problem between Mozilla and Google?

I heard that the newest version of Firefox (which I have not upgraded to yet) has a feature that makes it easier to accidentally visit a website whose URL is on the clipboard. I googled to find out how to disable it, and the Featured Snippet said "go to about:config and change clipboard.autocopy to false." Sounded simple, so I did it, but subsequently found out that the article it quotes from is 10 years of age!

My first question, then, is: what does changing "clipboard.autocopy" to false do if it doesn't turn off the brand-new feature?

The second question is, how do I disable the new URL Paste Suggestion feature? Will setting "clipboard.autocopy" disable it? In particular, I want to make sure that the browser does not pre-load or pre-fetch the clipboard URL, and in fact, I wish to pop up a dialog box any time I do "paste and go." People often copy URLs from e-mails to research them before visiting them directly; jumping directly will increase the likelihood of visiting an imposter site.

I deleted Thunderbird, than Installed latest version. Now in Thunderbird "Use Primary Password" is clicked so I can't reset primary P/W. Previous P/W doesn't work because there is no P/W there as far as I can see. Instructions I found: "Tools> Developer Tools> Error> etc. There is no "Error" button. Instead I get Incoming Connection (attachment) and an other screen that I don't understand. Can you help please? Thank you Ilio Pieroni

I know i have asked this already but i did not receive an answer of a solution and id really like someone to help me with this. It is a duplicate question but again no answer and id really like one . i want to remove it please do not tell me toget a new profile and lose everything i have. there has to be another way

Hi, I'm having issues with my Google search results page. It used to be very clean looking and mainly only showing the results of whatever I searched. Today though, I searched something and now the Google results are first showing Reddit answers, what others have asked, discussions and forums, what others have searched, short videos, etc. I have to scroll really far down just to get some normal search results. How can I fix this? Call me old school but I want the classic version back. Please help, I don't want to switch browsers. I've been using Firefox nearly since it's launch, since StumbleUpon days. Yeah!!! If you know, you know. Thanks!

I cannot send or receive emails from my laptop on ftci@comcast.net nor dchsr1@comcast.net. I can send and receive on my iPhone at dchsr1@comcast.net and don't understand why. My primary password was corrupted in the breech I believe because I haven't forgotten it but it isn't being accepted. I believe the best way to solve is for a temporary primary password to be sent to dchsr1@comcast.net or texted to me at 904-237-5917 or mailed to me via overnight mail. This would allow me to regain control of both accounts. Nothing in the forum addresses this issue that I saw.

BROWSER NO LONGER CHECKS FOR UPDATES (automatic or prompted via HELP>ABOUT) RUNNING 125.0.1 (64-bit) WITH WIN 10 PRO, VPN on or off running NORD 7.22.3.0 Thoughts, or is this now normal? Tks erik

Hello,

I can't access to 'calendars' on Firefox for Mobile (to boook an appointement or check schedule in exemple). Works fine on Chrome and used to work on an old phone with Firefox. Disabling extensions did nothing.

I'm running out of ideas.

I have accidentally end up with two FireFox accounts. I want to combine them, but I can't change either account to the other one because FireFox tells me that the replacement email/account is already in use. How do I get around this?

Everytime i try to watch a video it says it can't play or it just sits there buffering. Youtube works but only lower quality, but every other site i go on doesn't. Twitch won't load, other sites show Error Code: 102630. This is only a problem on my browser on my windows pc I have. On mobile the browser works great and has no problem showing videos so it a problem for my pc browser.. I've tried all of the steps, i've updated, i checked drm and even went into config to check there. But nothing works, it still can't load videos. I have version 125.0.3 and for me it's the latest one. I even turned off all of my add-ons to check if it works or not but nothing there either. It worked before, just now the latest two months it hasn't. What can I do in order for the videos to load? Thank you for your time.

I have Ubuntu 22.04 (on a Dell Optiplex 3000) with a minimal installation. I downloaded Firefox 125, removed the SNAP Firefox and installed this Firefox with no issue. I can run "firefox --kiosk" and Firefox runs in kiosk mode with no issue.

I have made some changes in the "about:config" part of Firefox. I have also made some changes to the Ubuntu keyboard shortcut list. There is only one user created on this system and I have configured Ubuntu to login this user automatically upon reboot.

However, if I setup Firefox --kiosk to start automatically (I use the gnome-session-properties application to achieve this) and then reboot, Firefox does run, but it does not appear on the screen. If I enter the "switch windows" keyboard shortcut (ALT-TAB), the Firefox kiosk appears.

So, is this something I can fix by changing the Firefox configuration, or is it an Ubuntu configuration change. If so, can anyone tell me what I should do, or have an idea how to debug this?

I've had this issue ever since switching to a new laptop. This issue is specifically within Firefox (I have tested this in other browsers and programs, and the issue isn't there. Everything else works perfectly fine!)

Essentially, whenever Firefox plays multiple sounds at the same time (for example, I use both youtube and discord in-browser) the second sound will briefly mute the other sound. (Going back to the discord-youtube example, if I am watching a youtube video and recieve a discord notification, the youtube video will pause for about half a second.) Or if a site has background audio but also plays a short audio clip when certain elements are clicked, for example, it will cause this "overlapping" issue. Again, this issue is only within Firefox.

I am using Windows 11 if that helps. I've already tried using a Firefox Refresh and peeking in about:config but I'm totally lost as to what I can try next, since I can't find any other examples of people with this issue online. Sometimes the issue briefly fixes itself but then reappears.