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I have been struggling with this for months. I really like Thunderbird but I have tried everything. Receiving emails works fine, it is just the SMTP that hangs. I will have to abandon this and go to outlook if I cant resolve. It Does eventually go but it takes a couple tries. The examples given, I resent and it was fine.

Running: Time of this report: 11/2/2023, 07:29:33

• Machine name: DMF1
• Machine Id: {B975F495-EF2D-485D-BE61-50AC33ADAE65}
• Operating System: Windows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
• Language: English (Regional Setting: English)
• System Manufacturer: Dell Inc.
• System Model: Inspiron 3580
• BIOS: 1.25.0 (type: UEFI)
• Processor: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz (4 CPUs), ~2.3GHz
• Memory: 16384MB RAM
• Available OS Memory: 16258MB RAM
• Page File: 10308MB used, 8381MB available
• Windows Dir: C:\Windows (Windows 11)
• DirectzX Version: DirectX 12
• DX Setup Parameters: Not found
• User DPI Setting: 120 DPI (125 percent)
• System DPI Setting: 96 DPI (100 percent)
• DWM DPI Scaling: Disabled
• Miracast: Available, with HDCP
• Microsoft Graphics Hybrid: Not Supported
• DirectX Database Version: 1.4.7

I have avast! AV (All Exceptions For Program and Ports) EMAIL Server Office365

Installed thunderbird for the first time. Mouse scroll wheel doesn't work in the inbox, in message view, in settings, or in calendar.

The scrollbars are visible, if I click and drag them they work, if I use the up/down arrow keys the window scrolls as expected, it's just the mouse wheel doesn't work. Mouse wheel works in other programs ex firefox.

I disabled smooth scrolling and autoscrolling but the issue persists.

Hi, I run TB on 2 machines. On one (running Win10) Supernova downloaded automatically, odd as I thought you had to opt in to get it. (The other running Win11 is still on v102). No problem as it looks good. (I'll make any suggestions separately.) But I'm concerned about migration as I have a lot of messages, both archived and in live folders. Judging by some forum responses version 102 should still be lurking in the background. Is that right? And if so what's the migration plan once Supernova is out of beta? And as I was about to move storage location from C: to D: for space issues, is it best to hold off until Supernova is fully live?

Hi Community, i wanted to ask wether it normal that Thunderbird 115 needs 60 seconds to load the interface? When it starts it shows my personalised theme and an empty space for a whole minute. (i measured it)

Directly after installation everything was fine. But now i have set up my acconts and rearranged some buttons. Is there maybe a problem with Exchange synchronisation on startup? Both of my accounts are provided by Exchange servers.

Greetings ffproblems

I was able to send emails till July 14. After that day it's been impossible to send or reply to messages from my Outlook account (I receive emails though). I have made no changes to Thunderbird's configuration since then. Basically it's the Oauth2 authentication that fails. I briefly see a browser page for authentication, wait, wait, wait and then the mail is not sent and I get an error message related to servers timeout (attached). Sorry, my interface is in Italian, but anyway the message is something like: "Unable to send email because of a timeout on the connection to the out server (SMTP) smtp.office365.com. Try again." Is this a known bug? Any ideas? It's quite annoying to use the browser interface to send messages while I am able to receive them in Thunderbird :) Thank you in advance, guys!

I updated Thunderbird to Verson 115, now 115.01. The global search shows result, but when opening messages, tab is empty. Search result list is also empty. I already rebuilt global-messages-db.sqlite.

Attached error console log.

BR Stephan

TB version: 115.1.0 (64-bit) Windows 10 (corporate laptop)

Fresh laptop, fresh install of TB.

When trying to connect email@example.com (not really my email), TB correctly detects that my domain is hosted at Google, configures IMAP and SMTP for OAuth2, and pops up the window to authenticate.

Instead of an authentication prompt, I'm met with this error:

URL: https://accounts.google.com/o/oauth2/auth?response_type=code&client_id=<CHOMP>aq8lmia8j<CHOMP>.apps.googleusercontent.com&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Fmail.google.com%2F+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcarddav+https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fcalendar&login_hint=user%40example.com

Text: Did Not Connect: Potential Security Issue

Thunderbird detected a potential security threat and did not continue to accounts.google.com because this website requires a secure connection.

Just was updated to Thunderbird Supernova. Now when I perform a search with the unified toolbar I get a list of results, but anytime I select one of the results a new tab is open with a Blank message.

I've re-indexed my emails as per : https://support.mozilla.org/en-US/kb/rebuilding-global-database but that hasn't helped.

Anyone else having this problem and found a solution? The only work around I have so far is to use the Ctrl-Shift-F which works, but is a little slower.

Thanks, Robert

When you start typing a name or email address TB throws up a list of options matching the letters you have typed. For example, I start typing nancy and I get all the nancy's in my address book. See jpg. The nancy I usually want is listed 2nd, Garcia. I almost never write to Wojcik, but she is first and it does not make sense. By any alpha or numeric order I can think of using her name or address, she should follow Garcia. What determines the order in which they are presented and can I change that order?

I do realize that if I think to start typing the last name in the address box than I will get a list in which Nancy Garcia comes up first. But I have everything ordered by first name and usually am thinking of that.

This is not a big issue, but just wondering.

Thank you.

I have a folder containing messages sent to/from a company (two different contacts). When I go to that folder I want to be able to see the individual messages. Instead, I see them by conversation (each item summarizes multiple messages). That's not how I want to see them. This changed very recently from the default of individual messages and I don't know how or why. How do I reset this please?

My mother would like to export her very extensive address book in CSV format for safekeeping and eventually for porting it to a new email address. She recently updated to Thunderbird v. 115. I can find help for exporting address books in previous versions. In v115, under Tools, I can only find that a zip file of everything in the profiles directory can be made. Am I looking in the wrong place? Any suggestions besides downgrading to v. 102?

I have all my accounts set to send only text/plain messages. But in the message composer, an entire toolbar row (disabled until editor has focus) appears at the head. It should go away, not appear, be hidden.

What would you do if I formatted the message since the account setting is "always plain text?" Unknown.

Also, an entire toolbar line is devoted to presenting "Variables" and "Other" dropdowns. Just two buttons, both of which I will not use in my lifetime.

Removing these spurious items will make the UI more legible, less distracting, professional.

Thanks for the great products. Been using since v 1.0, along side Mosaic, Netscape, and FF.

After reinstalling Thunderbird while trying to get OAuth2 working my saved messages since 2021 were missing. Plenty of directories with those old messsages. Found one with MBOX files with more recent dates and moved those to my new installation. That worked but they did not include all the subdirectories of the MBOX file folders.

Any likely place to find them?

(I've looked at old support threads here but can't find this particular solution even in the one labeled missing subfolders.)

Thanks.

Hi! Love Thunderbird to bits, and the new updated interface is sooooooooo nice! Thank you ALL!

But I can not seem to find a way to go to the Start Page, other than restarting Thunderbird.

The Go Menu mentioned in the article below is not there anymore. And I can not find a Home button when customizing the toolbars.

https://support.mozilla.org/en-US/kb/how-disable-or-change-thunderbird-start-page

Is this a me problem, or something that will be added as we go along?

I am completly confused with migration, I want to move T/bird as I have it in Win 10 to a new machine with Win 11.

None of the articles make sense, the link to the "profile folder" takes me to a big list of things not recognised here:

C:\Users\R-LT-NOVA\Downloads\tfr data

The R-LT etc is the name of this machine.

Thunderbird is working fine but there is nothing under users>AppData>Roaming>Thunderbird although a "prifile" there does seem to point to the file above.

Thanks in anticipation.

I have cleaned and re-cleaned existing Thunderbird installation; export still creates a 2.7GB file which import fails with. HOW DO I MIGRATE MY PROFILE? (Firefox migrate was smooth as butter) I have used Thunderbird for 10 years, but am ready to switch to a different mail client if I can't get it migrated. PLEASE HELP!

I installed Thunderbird 115.0.1 on Windows 11. I configured it for two accounts. One was a custom domain managed by Google, the second an Outlook account with my Office365 subscription.

Both receive mail fine. Neither would send mail. Investigating further I found that Thunderbird never got a firewall exception. I added the exception and now the Google account sends and receives fine. Outlook will still not send.

I've removed and re-added the Outlook account a couple of times now. No joy. I have found a lot of conflicting information on SMTP server settings but currently have the queried (auto configured) smtp.office365.com server on port 587 with my account credentials for login, connection security of 'STARTTLS' and authentication method of 'normal password'.

I've tried a couple of other email clients and they work out of the box. Any help would be appreciated.

-T