Hello,

Thank you for reaching out to Mozilla Support about your issue. We are glad to assist you with your problem. After reading your issue, I would like to kindly ask you to update your device and applications if applicable.

Please check for updates by following these instructions:

Note:Updates will only download over Wi-fi to prevent data usage charges.

1. Open the Settings application by tapping the icon.
2. Tap the Device Information button.
3. Tap the Check now button.
4. A notification will appear in the notication bar if an update is available.
5. Swipe down the notification bar to get the utility tray and install the updates.

Did this fix your problem? Please report back to us!

Thank you!

i told you there is only a blackscreen so i can't see anything/ so iam not able to do anything.. and i have compiled it myself

Hello!

Try booting the phone into recovery mode by holding the power button and volume up button together and from there are options to restore your phone.

Thanks!

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

Thank you

Meghraj,

this is for a mobile device. the instructions provided is for desktop.

Meghraj,

please do not edit but instead post a new response... the user can't even get to the main screen so the instructions provided is invalid.

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

1. Take the back cover of the phone off.
2. Take the battery out.
3. Take the SIM card and microSD card out (if applicable).
4. Wait 10 seconds.
5. Put the SIM card and microSD card back in (if applicable).
6. Put the battery back in.
7. Put the back cover back on.
8. Turn the device on.
9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

i can restore my phone back to android..but i want to test firefox os it was working with previous version of gaia but it is not working now.

I have the same issue.

In addition to the instructions above, I also tried the these steps from the "Troubleshooting" section of the "Installing Firefox OS on a mobile device" (https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS/Installing_on_a_mobile_device)

 cd gaia
 make reset-gaia

I have the same issue.

In addition to the instructions above, I also tried these steps from the "Troubleshooting" section of the "Installing Firefox OS on a mobile device" (https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS/Installing_on_a_mobile_device)

 cd gaia
 make reset-gaia