Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

My firefox installation keeps crashing when I start it up in anything other than safe mode, how can I see the details of the crash report?

  • 1 ответ
  • 3 имеют эту проблему
  • 4 просмотра
  • Последний ответ от philipp

more options

I've had Firefox installed on this computer for a couple of years, but only really started using this computer in the last 6 months. Originally Firefox 14, then Firefox 17.0.01, then finally 19.0

It crashed yesterday on starting, I uninstalled and reinstalled and same issue. I regressed back through version 17.0.0.1 and Firefox 14. I updated Shockwave, Flash, Java. I also uninstalled Divx, AC3 and Adobe Reader (recent installs/updates)

Updated MIcrosoft security essentials and ran a scan, no issues discovered. Updated and ran Superantispyware and found 1 Trojan which I removed.

Crash reporter comes up as soon as the firefox link is actioned. Can start firefox in Safemode.

I've had Firefox installed on this computer for a couple of years, but only really started using this computer in the last 6 months. Originally Firefox 14, then Firefox 17.0.01, then finally 19.0 It crashed yesterday on starting, I uninstalled and reinstalled and same issue. I regressed back through version 17.0.0.1 and Firefox 14. I updated Shockwave, Flash, Java. I also uninstalled Divx, AC3 and Adobe Reader (recent installs/updates) Updated MIcrosoft security essentials and ran a scan, no issues discovered. Updated and ran Superantispyware and found 1 Trojan which I removed. Crash reporter comes up as soon as the firefox link is actioned. Can start firefox in Safemode.

Все ответы (1)

more options

please start firefox in safemode (by pressing the shift-key while it is launching) & go to firefox > options > advanced > general & disable hardware acceleration.

for some background on that issue you can also refer to bug #812683