We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Where are you trying to paste the image?

bp-bc4eaab1-2fd3-4130-bfc5-ef1512130208 2/8/2013 12:25 PM
bp-37148d14-b88b-43fd-a530-363272130204 2/3/2013 7:51 PM
cbd58cb5-a2f3-40e6-aed0-926db27be85e 1/28/2013 8:39 PM

Hope this helps you understand what is going on......

It doesn't matter where I seem to be posting them, it just will not let me. For instance, I use eBay quite a bit. In Internet Explorer, I usually attach my camera to my laptop and open my photos. I copy the ones I need and paste them on my desktop for uploading to eBay later. I don't download because I don't want a million images in my files. I then upload them to eBay and then delete them from my desktop. Firefox is not allowing me to do this. I am sure that it is a simple fix with a setting. But Firefox is new to me and I am not extremely computer savvy. Please let me know if there is a way to correct. I am so tired of toggling between the two programs depending on what I am needing to do. Be sure and explain step by step so that I can follow easily. Thank you

Try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

• https://hacks.mozilla.org/2010/09/hardware-acceleration/