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Firefox crashes

  • 5 ответов
  • 1 имеет эту проблему
  • Последний ответ от FredMcD

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Every time I make a "copy" command of something in any application Firefox crashes

Выбранное решение

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Все ответы (5)

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Выбранное решение

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Полезно?

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I was abel to solve these crashes making a Firefox Restore:

ID segnalazione Data invio bp-eab1848d-2eff-4829-b53c-56faf0210410 10/04/2021, 18:22 Visualizza bp-92379982-2005-4720-86e6-0f7720210410 10/04/2021, 18:21 Visualizza bp-40f5c662-2911-4689-a70c-c6e8c0200225 25/02/2020, 23:45 Visualizza bp-e4fb59bb-c149-434a-bc73-bc2140190831 31/08/2019, 22:20 Visualizza bp-1119bb6a-fdf4-4c4c-8440-d4bb40190831 31/08/2019, 22:14

Полезно?

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Полезно?

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Some of the reports are too old to be useful.


bp-eab1848d-2eff-4829-b53c-56faf0210410 bp-92379982-2005-4720-86e6-0f7720210410

Signature: asepkcs.dll | UserCallWinProcCheckWow

Uptime 28 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

asepkcs.dll = Athena Smartcard Solutions

This is for Sumo's Related Bugs 1560052 RESOLVED FIXED Crash in [@ asepkcs.dll | UserCallWinProcCheckWow]

Полезно?

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Remove the Athena Smartcard program. Is the problem still there?

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