Can you explain how you lost your Firefox Account?

My two-factor backup didn't work on new phone.

Do you still have access to your old device? Is your 'old' Firefox Account still active or have you deleted it?

Did you add a secondary account to the Firefox Account?

I want to not be charged for my subscriptions while I'm unable to use them.

I paid for the VPN, and I have no VPN currently.

My two-factor is gone. My account is unrecoverable after that according to support docs.

Is there someone who can email me? Or can see if someone can email me back? I sent a direct email to VPN over a week ago now.

Messaging once a day a question at a time is not working.

Can you just cancel my subscription, then? Forget the account?

I'm pretty poor. I send money to Mozilla to support the project, but it's literally taking food from me.

There has to be another way to get help for paying customers?

My original email is [email] My backup email was [email]

My name is Mark Andrew Nordstrom

Thanks. We're also aware of your Reddit post. I believe someone is currently in touch with you. If not, your issue has been escalated internally, and the Mozilla VPN team will be working with you to resolve your problem.

Thank you for your reply.

No one is in touch currently. I just checked both email and Reddit.

But I appreciate you trying and hopefully someone will contact me.

Be well.

Following up via email