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All my passwords are missing on Firefox desktop since I started using lockwise Android app

  • 3 ответа
  • 1 имеет эту проблему
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  • Последний ответ от roche.maureen

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Hello, Recently I've installed Lockwise app on my Android phone, connected it to my sync account and it's working well, I can see all my passwords on the app. But since then, all my passwords have disappeared from Firefox on my laptop (Linux Mint). Yet, I'm connected to the same sync account on my computer and phone .... It's realy annoying to check the password on my phone whenever I'm using my computer ...

Unlike other persons, I don't have multiple profile folders. I also tried to remove completely Firefox then install it again, but nothing changed.

Can you help ?

Thank you

Hello, Recently I've installed Lockwise app on my Android phone, connected it to my sync account and it's working well, I can see all my passwords on the app. But since then, all my passwords have disappeared from Firefox on my laptop (Linux Mint). Yet, I'm connected to the same sync account on my computer and phone .... It's realy annoying to check the password on my phone whenever I'm using my computer ... Unlike other persons, I don't have multiple profile folders. I also tried to remove completely Firefox then install it again, but nothing changed. Can you help ? Thank you

Выбранное решение

Happy to hear Lockwise is syncing for both your mobile and laptop!

If you do recall any action you might have taken just previous to the passwords appearing again we would certainly still look into a possible reason.

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Nevermind, it works now ! I don't known what action I did made it work, but I've recovered all my passwords.

Have a nice day

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Выбранное решение

Happy to hear Lockwise is syncing for both your mobile and laptop!

If you do recall any action you might have taken just previous to the passwords appearing again we would certainly still look into a possible reason.

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I don't know exactly what made it work but here's everything I did :

- Uninstall Firefox and delete all configuration files from my computer - Install it again - Manually disconnect my sync account and then reconnect it

I hope this can help someone else.

Regards