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Firefox crashes

  • 10 ответов
  • 1 имеет эту проблему
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  • Последний ответ от TriS68

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For the past two weeks FireFox along with all my other browsers have been crashing on my Macbook 2008. I'm running Yosemite. I have tried upgrading my harddrive, but that didn't fix the problem. I'd be very grateful for any help you can provide.

All Replies (10)

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Here's the crash report:

AdapterDeviceID: 0x0863 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0.1,loop%40mozilla.org:1.4.4,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4 AddonsShouldHaveBlockedE10s: 0 BuildID: 20160817112116 CrashTime: 1472649171 E10SCohort: control EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1471976166 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 118 StartupTime: 1472649169 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160817112116","version":"48.0.1","vendor":"Mozilla","platformVersion":"48.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":6,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0863","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} TextureUsage: 2253056 Theme: classic/1.0 Throttleable: 1 UptimeTS: 2.25732166 Vendor: Mozilla Version: 48.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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45150971-4329-46E3-BC6C-75DAD0603C00 8/31/16 10:12 AM AA5238C0-690C-4606-B10C-B2D654FA3376 8/31/16 10:10 AM bp-3e51f19d-ab64-420c-bc34-3a9682160831 8/31/16 10:10 AM bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831 8/31/16 10:07 AM 7BB7905C-7D2A-47BA-A43E-E6B9696DCF82 8/31/16 9:10 AM 55A88610-C6E3-4055-8215-437B6CCE38A7 8/31/16 8:58 AM bp-ca8d1562-d4db-489e-a7b6-032d62160831 8/31/16 8:22 AM bp-ed031154-2dd0-455d-86fc-a7d752160831 8/31/16 8:20 AM bp-f5521c88-ea2f-4c01-b37e-fc6d92160831 8/30/16 10:54 PM bp-6509165b-830b-4b77-b221-6c0142160831 8/30/16 10:52 PM

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FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

Please send these and post the new BP numbers.


bp-3e51f19d-ab64-420c-bc34-3a9682160831

Signature: js::GCMarker::eagerlyMarkChildren

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++++++++++ bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831

Signature: nsStyleText::CalcDifference const +++++++++++++++++++++++++++++++++++++++++++++++ bp-ca8d1562-d4db-489e-a7b6-032d62160831

Signature: _platform_memmove$VARIANT$Merom +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ed031154-2dd0-455d-86fc-a7d752160831

Signature: mozilla::css::Declaration::~Declaration

This is for Sumo's Related Bugs 687002 RESOLVED WORKSFORME Various garbage collection crashes

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Your crashes are all over the place. I've called for more help.

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

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Thanks for your continued help.

What is a registry scanner? and how do I run it?

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A registry scanner looks for and removes any bad entries in the computers registry. I don't where to get one for Mac's. You can bypass that if you want.

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I tried to figure out how to mark the old Firefox files as old, but I don't think I understood that instruction correctly. Ultimately I downloaded Firefox again & installed it. The crashes are still happening & additionally causing my computer to reboot frequently.

Do you have any other suggestions I might try?

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TriS68 said

I tried to figure out how to mark the old Firefox files as old

That is not what the instructions said.

FredMcD said

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.
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Yes, I understand the part about adding .old, but on my Mac under applications there are no Firefox folders only the Firefox icon which when clicked opens the application. I tried right clicking on the icon which gave me the option to show contents folders, but that only showed a single folder named contents. It was possible to open the subfolders, but I wasn't sure if that was what you were referring to.

I tried to take a screen shot to show you what I'm referring to, but now my computer keeps shutting down randomly.