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Firefox crashes

  • 3 ответа
  • 4 имеют эту проблему
  • 11 просмотров
  • Последний ответ от FredMcD

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Firefox crashing everytime I close it.

I'd appreciat eany help on issuing this for once and for all. This is the message and the error details I always receive: Mozilla Crash Reporter O Firefox encontrou um problema e travou. Tentaremos restaurar as abas e janelas quando ele reiniciar. AdapterDeviceID: 0x0166 AdapterDriverVersion: 10.18.10.4276 AdapterSubsysID: 06471025 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:44.0.2 AsyncPluginShutdownStates: {clearkey:{12475400:"S=CloseActive"},Primetime Content Decryption Module provided by Adobe Systems, Incorporated:{c4d4800:"S=CloseActive"},gmpopenh264:{cf19800:"S=CloseActive"},-:{-:"012345=Async shutdown complete"}} AvailablePageFile: 8159649792 AvailablePhysicalMemory: 6308716544 AvailableVirtualMemory: 3793543168 BIOS_Manufacturer: Insyde Corp. BlockedDllList: BreakpadReserveAddress: 53346304 BreakpadReserveSize: 67108864 BuildID: 20160210153822 CrashTime: 1455491974 EMCheckCompatibility: true Email: robson-tc@uol.com.br FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1455426418 MozCrashReason: MOZ_CRASH(Shutdown too long, probably frozen, causing a crash.) Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 06471025, AdapterDriverVersion: 10.18.10.4276 DWrite? DWrite+ D2D1.1? D2D1.1+ D2D? D2D1.1V? D2D1.1V+ D2D+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 587 ShutdownProgress: profile-change-teardown StartupTime: 1455491805 SystemMemoryUsePercentage: 25 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160210153822","version":"44.0.2","vendor":"Mozilla","platformVersion":"44.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8081,"virtualMaxMB":4096,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":58,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2195,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pt-BR","servicePackMajor":0,"servicePackMinor":0,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG HM641JI","revision":"2AJ10003"},"binary":{"model":"SAMSUNG HM641JI","revision":"2AJ10003"},"system":{"model":"SAMSUNG HM641JI","revision":"2AJ10003"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4000","vendorID":"0x8086","deviceID":"0x0166","subsysID":"06471025","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.4276","driverDate":"8-17-2015","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"pt-BR","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{"creationDate":16845},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"O visual original do navegador.","name":"Tema Padrão","userDisabled":false,"appDisabled":false,"version":"44.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16845,"updateDay":16845},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.7.79","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.07","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16198},{"name":"AdobeAAMDetect","version":"1.0.0.0","description":"A plugin to detect whether the Adobe Application Manager is installed on this machine.","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-adobeaamdetect"],"updateDay":16189},{"name":"Adobe Acrobat","version":"11.0.7.79","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.07","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16198},{"name":"Google Update","version":"1.3.29.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16845},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14618},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14692},{"name":"Java(TM) Platform SE 8 U73","version":"11.73.2.2","description":"Next Generation Java Plug-in 11.73.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;version=1.8","application/x-java-bean;version=1.8","application/x-java-applet;jpi-version=1.8.0_73","application/x-java-bean;jpi-version=1.8.0_73","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.73.2","application/x-java-applet;javafx=8.0.71"],"updateDay":16845},{"name":"Java Deployment Toolkit 8.0.730.2","version":"11.73.2.2","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16845},{"name":"Google Earth Plugin","version":"7.1.5.1557","description":"GEPlugin","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/geplugin"],"updateDay":16576},{"name":"Shockwave for Director","version":"12.2.3.183","description":"Adobe Shockwave for Director Netscape plug-in, version 12.2.3.183","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-director"],"updateDay":16791}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.5.3","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"15","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10487095296 TotalPhysicalMemory: 8473829376 TotalVirtualMemory: 4294836224 URL: about:home Vendor: Mozilla Version: 44.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de TCPv6 de RSVP : 2 : 1 :  
Provedor de Serviço de TCP de RSVP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
Provedor de Serviço de UDPv6 de RSVP : 2 : 2 :  
Provedor de Serviço de UDP de RSVP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
Hyper-V RAW : 2 : 1 :

Выбранное решение

Hello Rahat Nur, Thanks for you answer but no need doing the above anymore since I am no longer experiencing the crashes under Firefox. This is because I've made a clean installation of Windows 10 recently and change some settings for the browser. Prior, in order to have my Safesign Identity Client working properly under Mozilla Firefox, I had to load a security device on the advanced settings with the info [c:\windows\system32\aetpkss1.dll], now, after an upgrading of the system that uses this certificate, this is no more required and the bowser stops crashing. But I will keep the orientation and if it happens again I will send all the logs required. All the best. Robson1961

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Все ответы (3)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Выбранное решение

Hello Rahat Nur, Thanks for you answer but no need doing the above anymore since I am no longer experiencing the crashes under Firefox. This is because I've made a clean installation of Windows 10 recently and change some settings for the browser. Prior, in order to have my Safesign Identity Client working properly under Mozilla Firefox, I had to load a security device on the advanced settings with the info [c:\windows\system32\aetpkss1.dll], now, after an upgrading of the system that uses this certificate, this is no more required and the bowser stops crashing. But I will keep the orientation and if it happens again I will send all the logs required. All the best. Robson1961

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That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.