Mozilla, Firefox used to be so stable, fast and secure. For past 6 months plus, it's been horrific. Constant freezing/crashing. On Win 7 and Win 10 both.
Clean install on 2 different computers, one with Windows 7 Enterprise, one with Windows 10. Firefox constantly crashes and/or freezes now. Has been doing so for past 6 months or more. I have uninstalled Firefox completely, including removing any reference to is in the registry and all folders/files.
I have tried using with no add-ons as well...still constant lag time, stuttering video playback, can't scroll...I can open same exact amount of tabs and websites in IE 11 and Edge and Chrome without any issues whatsoever.
I really would like a solution quickly, or I may be forced to abandon Firefox altogether...
Все ответы (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.