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I have an issue with an incorrect charge on an app purchase, and support@mozilla.com doesn't respond. What should I do??

  • 3 ответа
  • 1 имеет эту проблему
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  • Последний ответ от guigs

jrdsgr
jrdsgr
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I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again.

Now I have received a double identical charge in my credit card.

I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response.

What should I do?

Thanks,

Jordi

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again. Now I have received a double identical charge in my credit card. I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response. What should I do? Thanks, Jordi

Все ответы (3)

Madasan
Madasan
  • Moderator
  • Administrator
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Hi jordi,

Let me escalate this to the right people and we'll get back to you.

Thanks for your patience!

jrdsgr
jrdsgr Задавший вопрос
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Ok, thanks!

Jordi.

guigs
guigs
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Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.