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I have an issue with an incorrect charge on an app purchase, and support@mozilla.com doesn't respond. What should I do??

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I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again.

Now I have received a double identical charge in my credit card.

I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response.

What should I do?

Thanks,

Jordi

I purchased an app in marketplace (FxOS) via visa, and after payment, there was some error in connection. A message of "cancelled operation" appeared, and I began the process again. Now I have received a double identical charge in my credit card. I checked support.mozilla.com, and the solution says to contact support@mozilla.com, but it seems there is nobody there, I just receive an automatic response. What should I do? Thanks, Jordi

Дополнительные сведения о системе

Приложение

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

Дополнительная информация

Madasan
  • Administrator
  • Moderator
22 решений 165 ответов
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Hi jordi,

Let me escalate this to the right people and we'll get back to you.

Thanks for your patience!

Hi jordi, Let me escalate this to the right people and we'll get back to you. Thanks for your patience!
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Задавший вопрос

Ok, thanks!

Jordi.

Ok, thanks! Jordi.
guigs 1072 решений 11697 ответов
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Полезный ответ

Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.

Jordi, you and the marketplace team has been contacted, please let's continue over email. Thank you.