Learn how to add your email accounts to Firefox OS. It’s simple! http://mzl.la/XEJ5OU

Hi SBHG,

I am sorry to hear that you are having problems viewing your Gmail emails in your Firefox OS device.

Does this happen to every email that you try to open? Does it happen when you are connected to 3G or H+ data? What about when you are connected to a wi-fi network?

Have you also tried to add other email accounts to your Firefox OS device? I'm curious if this behavior would also happen through other email providers.

We look forward to hearing back from you.

Thanks,

- Ralph

Hi Sai Charan Reddy, thanks for your response and the instructions. I am able to load my emails and can see the inbox list, however when I tap on an email it does't load the content.

Any ideas of what could be going wrong there?

Thanks.

Hi Ralph,

Thanks for your reply. To answer some of your questions, yes it does happen on every email that I attempt to open. I have tried it on 3G and wi fi, with the same issue on both.

I haven't tried other email accounts on the device, however it was working with the Gmail account until a few days ago, so I'm not sure what could have happened in that time?

I hope this answers your questions. Your help is much appreciated.

Thanks, SBHG.

Hi SBHG,

Thank you for the additional information - I added it to bug #873793 for tracking this issue.

I also found a comment from another user on bug #903696 with a possible workaround:

• "i can confirm that this bug can be workarounded disabling and enabling the wifi. Tested with a GMail/IMAP account on GP-Peak and GP-Keon."

I hope you find this helpful. Please let us know if you have other questions.

Thanks,

- Ralph

I've had a similar problem with the ZTE Open running v1.1. I wasn't using Gmail but my own IMAP provider. It turned out that my desktop email client (Thunderbird for Mac OSX) was creating a strange trash folder where it shouldn't have been. Once I deleted that folder, the phone worked again.

Do you use a desktop email client? Make sure you check its IMAP settings, in particular how you map your trash folder on the desktop. Make sure you store your deleted messages on the server.

That's what solved the problem for me, and I stopped using Thunderbird.