Firefox Community Forum

I have used Evernote Web Clipper for years. It's icon has suddenly disappeared from my menu. My searches show I am still connected to the extension. I just cannot access it or use it. Please help.

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown

Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM

Mozilla

1. 1. - Please type your reply above this line -##

Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team

tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown

On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

my tabs are crashing all the time whenever i try to open it.this thing is happening from a month as whenever i try to open some tabs for my work its showing that "gah! your tab just crashed!"...... please sovle this problem as fast as possible

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Hello- seriously doubt there is any help for this, but I can't be the only one this has happened to:

I wanted to delete the last 2 hours of a firefox session only- the session has been ongoing for a month, with 100 of what were - to me- important tabs open. Session Restore on FireFox was turned on and it always works.

But tonight, I wanted to delete only about last 2 hours of history. So I thought to use the FORGET button. I set the app to 'forget' the last 2 hours of browsing history. And hit the button. and: ALL tabs- All tabs- every one for last month- Gone in a blink. Gone.

Perhaps the onus is, at least inn part, on me: This exact issue happened to me before- but I guess i had cast that soul-killing memory out of my mind; at least, till a few years later, tonight, when it just happend again.

But- It's been years !! And the forget button is still a catastophic trap, still luring fools like me, hiding in plain sight as a button on FF toolbar. That's true- right on the toolbar is a helpful, harmless-looking button that can ruin your life.

A catastrophy that has been built into FireFox for years- and still not fixed.

I did think that if the button had a problem years ago - and in a different version of Windows [last time it happened I was using XP], must be fixed by now- Honestly- I did think that.

-Has anyone else experienced this utterly demoralizing experience with FireFox "forget"?

-Is there any hope to recover the last session? [There are NO Profiles at all now, saved in the "Profiles" folder]

Again- any hope? Anyone else have this problem?

It's been years! Why is this MAJOR minefield even still prosperng in Firefox?

I can no longer open up the PGE web site to go to my account. When I try to log into PGE the page goes blank. It has been the last 2 months this issue has happened. It could be a security issue but I do not know how to fix it.

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Hello I was listening to a song from amazon music premium like usual but today the website updated and somehow it said the browser didn't support high quality songs... It didn't show it, but it seems it never supported hq music, is there a way to play it on the best quality or is it a limitation on firefox's part? How can I fix it if it's just an error?

"Browser does not support HD quality"

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hello,

is just wanted to know if the new feature "Users in the United States and Canada can view local weather directly on the new tab page. Additionally, they have the option to select a specific location to see current weather conditions.", which was released with the version 130.0 also comes to europe someday?