Forum de asistență Firefox

Dear,

I have been using Firefox Developer Edition for many years without any problem. I sync Firefox on my different PCs, so they are basically all the same in setup. Unfortunately, Firefox now crashes constantly on my main PC. I have therefore temporarily switched to the default FF variant.

Of course I have tried all the steps shown here on the forum but without any result that I can see. Both in safe mode with or without addons. No matter FF crashed.

The error ID: Crash ID: bp-20d91ca4-1f79-4211-a3d5-4fd7c0240507

I hope someone can help me on my way ,

Regards,

Reinder

Very similar to -> https://support.mozilla.org/en-US/questions/1427103

My firefox now freezes when I click in the URL bar. NO solution I have found so far other than task manager -> end task and restart the browser. Occasionally that will work, other times it will immediately freeze again.

Historically I have had a LOT of tabs open, more recently less than 20 tabs. I have never seen the issue before.

Windows 10 22H2 Ryzen 3600 32GB RAM Nvidia RTX 3060 LHR 3 Monitors 2 - 1920x1200, 1 - 1920x1080

What I have tried so far: - reboot - restart firefox - "refresh" firefox - troubleshooting mode - removed all extensions - removed some extensions - reduced tabs down to a few - tried to click in the start page search instead of url bar - turned off hardware acceleration - turned on hardware acceleration - turned off TLS DNS - using only 1 window at a time instead of 2 or 3 - waited for an hour or so and window did not become responsive

None of these solutions fixed the issue. A screenshot would be useless as the window looks fine, but the UI is unresponsive.

Site (https://www.pinerolo.news/

The animated images of the articles are loaded once every 3. On Chrome Android I have no problem.

I solve it manually by resizing the page, so they load.

Where could the problem be? In the animation of their site? Do you have any advice on a fix?

Hi everyone,

I'm running Firefox which I compiled with vaapi support because I was trying to use hardware acceleration for videos, so I think this bug may have something to do with that. Every time I open a pdf file my browser instantly crashes. When I use troubleshoot mode I have no such issue. I then tried with a fresh all-default user profile with no add-ons, nothing, and still I crash when loading a PDF. Any pointers would be appreciated.

Hi Friends.... This morning logged into my website as usual and this message appeared on the home page. I have not checked the link as it seems potentially malicious ... It does not appear when visiting my site on Safari. I have emptied the cache I have been through troupbleshooting mode I have reinstalled Firefox and it still is there..

How to rid myself of this

All help gratefully received Graham

Macbook pro 2017 OS 12.7 Firefox 125.03

I have been using Firefox as my primary browser for a very long time. Now, every time I start Firefox, I get a message that the update failed, and that I should manually download the update file and run it. I do so, the update appears to work, and Firefox behaves, until I stop it and restart again. Then I get the same message. I looked online - it appears that others have had this problem, but no clear solution. I am not willing to use Edge, but am beginning to wonder if it is time to leave Firefox. I would appreciate a solution, preferably a reliable one. Thanks, Joe Purvis Email hidden for privacy reasons

WIndows 11 64, AMD processor, 64 GB ram. Connected via ethernet and fiber. NordVPN, and Bitdefender (neither of which has produced any error messages).

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

My Windows virus protection shows nothing but I keep getting notices int he lower right corner of my screen that say Mozilla Firefox ESR and tell me there is an infection. It tries to take me to a website to scan and then buy McAfee to fix it. If I make sure Firefox is shut down (forced through Task Manager) it seems to go away. It appears that only the Firefox browser may be infected.

After accidentally cutting power to my pc, Firefox has been crashing upon start. I've tried using Troubleshoot Mode, refreshing, reinstalling, and even manually deleting all my user data, but nothing has worked. These crashes do not appear in the crash logs, and happen instantly upon opening the program.

Oddly enough, using task manager to restart Windows Explorer stops the crashing, at least for thirty or so seconds (this is how I was able to try Troubleshoot Mode, as well as accessing logs). I have no idea why this is, nor if it's useful information.

Firefox takes about 5 minutes to load every it launches, before working smoothly like it should. This problem occured first time yesterday morning, and I have no idea what could have caused it.

It happens :

• when I launch firefox normally (whatever the profile)
• when I launch it from the terminal (it provides no output at all)
• when I tell it to launch the Profile Manager (5 minutes to see the Profile Manager appear, then 5 more minutes to launch firefox using the selected profile)

It does not happen :

• when I click "New Window" inside an existing firefox process
• when I call `firefox --help` from the terminal

Here's what I've tried :

• First, I've seen pretty much every article from Mozilla Support, Reddit or SuperUser (writing this question is kind of my last resort)
• I've tried removing and then reinstalling Firefox from Flatpak, from the Fedora repos (using `sudo dnf install firefox`) and using the manual install via the archive (v125)
• I've tried downgrading firefox (when using the package manager install) from v125 to v124
• I've also tried the Firefox Developer Edition, same problem here
• I've tried using the "Refresh Firefox" feature and restarting in Troubleshoot Mode (both are also affected by the slow startup, which makes them particularly painful to execute)
• I've tried manually deleting the `~/.mozilla/` folder (= manually deleting my profiles)

When firefox launches, it does not freezes my OS and does not seem to use many system ressources : CPU usage is normal, RAM as well, and it does not seem to read many things from the disk as well (I've seen some threads where this was the issue).

And here is something interesting that I discovered :

• loading (including refreshing) `about:profiles` is also slow and this time freezes firefox (OS reports it as not responding, I can't switch tabs and I can't see my mouse). Other about pages seem to work fine (although I did not try them all)

Thanks !

PS : Even if I think it has nothing to do with the issue, I prefer to mention it here : I was messing with virtual machines yesterday when the issue occured for the first time. My disk got full at some point and I don't know but it might have messed with firefox. At this stage, I had not deleted any files that could relate somehow to Firefox, that's why I doubt it would have caused anything harmful to Firefox. (instead, I mounted an empty partition from my disk to get some space)

So I have an Excel workbook in my onedrive from MS, It was working fine on my firefox browser in my Ubuntu OS, last week it started to delete my cell's information whenever I pressed the enter, tab or arrow keys, I contacted the MS support and they get me to opened the same file on a chrome browser and worked fine... I still want to use my firefox browser but this problem is very annoying, please help me sort it out!!!

Firefox Browser 125.0.3, Flatpak Every few minutes, the mouse locks up on Ubuntu 23.10 and it only happens with I have Firefox open. I have have no extension, and history is turned off I have lived with this for months on multiple updates hoping for someone working on Firefox would figure out the issue and fix it.

This issue never happens to me on my windows PCs.

Any solutions? thanks Richard

Opened a directory of pdfs from the command line using ```firefox * &``` and went on with my work. Checked the terminal to see these error messages: ``` [Child 19416, MediaDecoderStateMachine #1] WARNING: Decoder=7f6e75431700 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005): file /builddir/build/BUILD/firefox-125.0.2/dom/media/MediaDecoderStateMachineBase.cpp:167 [Child 19416, MediaDecoderStateMachine #1] WARNING: Decoder=7f6e79a87a00 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005): file /builddir/build/BUILD/firefox-125.0.2/dom/media/MediaDecoderStateMachineBase.cpp:167 [Child 19416, MediaDecoderStateMachine #1] WARNING: Decoder=7f6e84e52400 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005): file /builddir/build/BUILD/firefox-125.0.2/dom/media/MediaDecoderStateMachineBase.cpp:167 ``` I tried recreating this error by restarting the entire process and repeating everything, but to no avail. I'll try to recreate the error a few more times, however if I don't post a message it means I was unsuccessful.

Details: Mozilla Firefox 125.0.2

CPU: Architecture: x86_64

 CPU op-mode(s):         32-bit, 64-bit
 Address sizes:          39 bits physical, 48 bits virtual
 Byte Order:             Little Endian

CPU(s): 8

 On-line CPU(s) list:    0-7

Vendor ID: GenuineIntel

 Model name:             Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz
   CPU family:           6
   Model:                142
   Thread(s) per core:   2
   Core(s) per socket:   4
   Socket(s):            1
   Stepping:             10
   CPU(s) scaling MHz:   22%
   CPU max MHz:          3600.0000
   CPU min MHz:          400.0000
   BogoMIPS:             3799.90
   Flags:                fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge
                          mca cmov pat pse36 clflush dts acpi mmx fxsr sse ss
                         e2 ss ht tm pbe syscall nx pdpe1gb rdtscp lm constan
                         t_tsc art arch_perfmon pebs bts rep_good nopl xtopol
                         ogy nonstop_tsc cpuid aperfmperf pni pclmulqdq dtes6
                         4 monitor ds_cpl vmx smx est tm2 ssse3 sdbg fma cx16
                          xtpr pdcm pcid sse4_1 sse4_2 x2apic movbe popcnt ts
                         c_deadline_timer aes xsave avx f16c rdrand lahf_lm a
                         bm 3dnowprefetch cpuid_fault epb pti ssbd ibrs ibpb 
                         stibp tpr_shadow flexpriority ept vpid ept_ad fsgsba
                         se tsc_adjust sgx bmi1 avx2 smep bmi2 erms invpcid m
                         px rdseed adx smap clflushopt intel_pt xsaveopt xsav
                         ec xgetbv1 xsaves dtherm ida arat pln pts hwp hwp_no
                         tify hwp_act_window hwp_epp vnmi md_clear flush_l1d 
                         arch_capabilities

Virtualization features:

 Virtualization:         VT-x

Caches (sum of all):

 L1d:                    128 KiB (4 instances)
 L1i:                    128 KiB (4 instances)
 L2:                     1 MiB (4 instances)
 L3:                     6 MiB (1 instance)

NUMA:

 NUMA node(s):           1
 NUMA node0 CPU(s):      0-7

Vulnerabilities:

 Gather data sampling:   Mitigation; Microcode
 Itlb multihit:          KVM: Mitigation: VMX disabled
 L1tf:                   Mitigation; PTE Inversion; VMX conditional cache flu
                         shes, SMT vulnerable
 Mds:                    Mitigation; Clear CPU buffers; SMT vulnerable
 Meltdown:               Mitigation; PTI
 Mmio stale data:        Mitigation; Clear CPU buffers; SMT vulnerable
 Reg file data sampling: Not affected
 Retbleed:               Mitigation; IBRS
 Spec rstack overflow:   Not affected
 Spec store bypass:      Mitigation; Speculative Store Bypass disabled via pr
                         ctl
 Spectre v1:             Mitigation; usercopy/swapgs barriers and __user poin
                         ter sanitization
 Spectre v2:             Mitigation; IBRS; IBPB conditional; STIBP conditiona
                         l; RSB filling; PBRSB-eIBRS Not affected; BHI Not af
                         fected
 Srbds:                  Mitigation; Microcode
 Tsx async abort:        Mitigation; TSX disabled

What strategies or technologies has the Firefox platform implemented to ensure efficient memory management and minimize resource consumption, particularly in handling large-scale web applications and multimedia content?

I have used Firefox for many, many years and have always loved it. Recently, it stopped loading some websites. I have read and tried everything I have read and still can't fix the problem. I have to switch to Edge to load the sites. I am tearing my hair out trying to get this fixed, but I will have to use other browsers if this doesn't get cleared up. Some sites load and most don't, but there is no rhyme nor reason to what it loads and what it doesn't. I do not have a great deal of tech know-how and cannot seem to fix this according to my research. I get no "error" messages except that the page can't load. Please help. I would hate to have to learn another browser.

I have tried all fixes suggested by others reporting similar problems with previous versions, but this was noticeable for me yesterday afternoon right after some downtime and the latest version (for me) of Firefox was installed. Every time I try to use a site requiring recaptcha, the wheel spins and I get no choice to log in. I've cleared cookies and my cache, refreshed Firefox, etc. Nothing works.