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My ZTE Open does not respond whenver I open my mail box (it seems the loading is performed in the Ui thread)

  • 3 odpowiedzi
  • 1 osoba ma ten problem
  • 5 wyświetleń
  • Ostatnia odpowiedź od Andrew

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OS version 1.0.1.0 Firmware version 1.01.00.01.019.144 Hardware version P752D04B02

It seems that some application delivered with the OS can freeze for few seconds (~20 sec) the phone. Especially when I use the mail client or the settings panel. So it is not possible to interact with the UI for this delay, my assumption is the data loading is peformed in the same thread than UI. This behavior is not a good user experience and it is not friendly for a smartphone. Please note I have one hundred mails on my Gmail mailbox but it is strange to me the problem is perfectly reproductible each time I open the mail client on my phone.

Regards, Stéphane.

Wszystkie odpowiedzi (3)

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Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

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Hi feer56

I did your procedure and it seems the behavior is better :)

Please note I also observed the tactile screen does respond immediately and sometime the applications confuse onClick and onFling (Scroll). I am not sure it is an issue for the OS perhaps the device hardware is slow.

Regards, Stéphane.

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Thanks for the response! Please contact us back if there is anymore issues.