Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Learn More

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Cannot delete account. Incorrect password

  • 3 odpowiedzi
  • 0 osób ma ten problem
  • 9 wyświetleń
  • Ostatnia odpowiedź od display_name

least220616
least220616
more options

Hi everybody, I am trying to delete an account of mine that I don't use. After I check all the boxes and click "continue" it asks for the password again. I triple checked and it is correct, also because I copy paste it. But the website says "Incorrect password". I tried using a private window to no avail. It fills in automatically the password of another account of mine, which I then replace with the correct one. I did not try leaving there the password of the other account, because I don't want to risk deleting my "good" account. Thank you.

Hi everybody, I am trying to delete an account of mine that I don't use. After I check all the boxes and click "continue" it asks for the password again. I triple checked and it is correct, also because I copy paste it. But the website says "Incorrect password". I tried using a private window to no avail. It fills in automatically the password of another account of mine, which I then replace with the correct one. I did not try leaving there the password of the other account, because I don't want to risk deleting my "good" account. Thank you.
Załączone zrzuty ekranu

Wszystkie odpowiedzi (3)

Dropa
Dropa
more options

This is required to delete the firefox account. If you don't recall the password or password reset email is locked out there nothing more that can be done. It's considered a Lost account at this point.

display_name
display_name
more options

Hi Dropa,

Thanks for replying. The password was correct but it was not accepted. Anyway, I just tried again before replying here and it deleted my account correctly. Then I logged out and tried to log back in and it did not recognize my credentials, as it should be.

Thank you very much and have a nice day.

display_name
display_name
more options

PS: The solution was to wait a few hours and then try to delete the account again.

Moderator note: If a thread is archived then a post can not be marked as solved. Perhaps we can fix that in the future.

Request to mark thread as solved: I cannot find a way to mark this thread as solved. When I click on the "Mark it as solved" button, in the email from no-reply@support.mozilla.org, I only see a blank page. If someone can tell me how to mark it as solved, I would appreciate it. Otherwise, if someone else can mark it as solved, please do. Thanks again.

Zmodyfikowany przez NoahSUMO w dniu