Mozilla does not start but crashes, even after new installation
Dear Support-Team, since a few weeks, I cannot start firefox anymore. I already deinstalled and installed a new downloaded version twice. But it keeps crashing, as soon as I click on the browser icon. Does not start at all. Those are the crash ID's: from 31.05.: bp-9b62d284-cfd8-4ec0-8df1-dae7e0220531 from 11.05.: bp-8612c900-a4c9-4334-93b5-f17890220511 from 09.05. bp-0b6e46a9-a0d0-4951-bd62-5f8fe0220509
Any idea what might cause the problem? Thanks for your help in advance, Kornelia
Dear Support-Team,
since a few weeks, I cannot start firefox anymore. I already deinstalled and installed a new downloaded version twice. But it keeps crashing, as soon as I click on the browser icon. Does not start at all.
Those are the crash ID's:
from 31.05.:
bp-9b62d284-cfd8-4ec0-8df1-dae7e0220531
from 11.05.:
bp-8612c900-a4c9-4334-93b5-f17890220511
from 09.05.
bp-0b6e46a9-a0d0-4951-bd62-5f8fe0220509
Any idea what might cause the problem?
Thanks for your help in advance, Kornelia
Wszystkie odpowiedzi (1)
I believe it will be fixed in the next version (101), which is going to be released today or tomorrow.
You can also try to download and install this installer.