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My bookmarks sync is failing on Mac

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I'm not able to sync bookmarks. This issue is limited to Mac. Here's the log: 1613056787959 Sync.LogManager DEBUG Flushing file log 1613056787959 Sync.LogManager TRACE Beginning stream copy to error-sync-1613056787959.txt: 1613056787959 1613056787964 Sync.LogManager TRACE finished copy to: /Users/umann/Library/Application Support/Firefox/Profiles/i2owsj17.default-release-1/weave/logs/error-sync-1613056787959.txt 1613056787964 Sync.LogManager TRACE onCopyComplete: 1613056787964 1613056787964 Sync.LogManager TRACE Running cleanup. 1613056787964 Sync.LogManager DEBUG Log cleanup threshold time: 1610464787964 1613056787967 Sync.LogManager DEBUG Done deleting files. 1613056798630 Sync.Engine.Tabs.Tracker TRACE Registering tab listeners in window 1613056798633 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056798633 Sync.SyncScheduler TRACE Handling weave:engine:score:updated 1613056833060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833061 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833061 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833125 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056833127 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056835995 Sync.Service DEBUG User-Agent: Firefox/85.0 (Intel Mac OS X 10.14) FxSync/1.87.0.20210118153634.desktop 1613056835996 Sync.Service INFO Starting sync at 2021-02-11 07:20:35 in browser session BUJIrk2ms9D4 1613056835996 Sync.Service DEBUG In sync: should login. 1613056835996 Sync.Service TRACE Event: weave:service:login:start 1613056835996 Sync.Service INFO User logged in successfully - verifying login. 1613056835996 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056835996 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1613056835996 Sync.Status DEBUG Status.login: error.login.reason.server => success.status_ok 1613056835996 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1613056835996 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1613056835997 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056835997 Sync.BrowserIDManager TRACE _ensureValidToken already has one 1613056836414 Sync.Resource DEBUG GET fail 403 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166701940/info/collections 1613056836414 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166701940/info/collections failed with status 403 1613056836414 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1613056836414 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1613056836414 Sync.Service TRACE Event: weave:service:login:error 1613056836414 Sync.ErrorHandler TRACE Handling weave:service:login:error 1613056836414 Sync.ErrorHandler ERROR Sync encountered a login error 1613056836414 Sync.SyncScheduler TRACE Handling weave:service:login:error 1613056836414 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1613056836415 Sync.SyncScheduler TRACE _checkSync returned "". 1613056836415 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1613056836417 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.server(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1613056836417 Sync.Service DEBUG Not syncing: login returned false. 1613056836417 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056836418 Sync.ErrorHandler TRACE Addons installed: 5 1613056836418 Sync.ErrorHandler TRACE - Google Translator for Firefox, version 3.0.3.3, id translator@zoli.bod 1613056836418 Sync.ErrorHandler TRACE - Transfer Send for Firefox, version 1.11, id {3770ad41-83dc-41df-9cef-ca09abbda424} 1613056836418 Sync.ErrorHandler TRACE - Print to PDF, version 0.1.0, id {9ab38051-cd73-4e46-b7bd-dc147f6f6b29} 1613056836418 Sync.ErrorHandler TRACE - Cisco Webex Extension, version 1.8.0, id ciscowebexstart1@cisco.com 1613056836418 Sync.ErrorHandler TRACE - About Sync, version 0.0.52, id aboutsync@mhammond.github.com

Thanks in advance, -Uri

I'm not able to sync bookmarks. This issue is limited to Mac. Here's the log: 1613056787959 Sync.LogManager DEBUG Flushing file log 1613056787959 Sync.LogManager TRACE Beginning stream copy to error-sync-1613056787959.txt: 1613056787959 1613056787964 Sync.LogManager TRACE finished copy to: /Users/umann/Library/Application Support/Firefox/Profiles/i2owsj17.default-release-1/weave/logs/error-sync-1613056787959.txt 1613056787964 Sync.LogManager TRACE onCopyComplete: 1613056787964 1613056787964 Sync.LogManager TRACE Running cleanup. 1613056787964 Sync.LogManager DEBUG Log cleanup threshold time: 1610464787964 1613056787967 Sync.LogManager DEBUG Done deleting files. 1613056798630 Sync.Engine.Tabs.Tracker TRACE Registering tab listeners in window 1613056798633 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056798633 Sync.SyncScheduler TRACE Handling weave:engine:score:updated 1613056833060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833060 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833061 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833061 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056833125 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056833127 Sync.Engine.Tabs.Tracker TRACE onTab event: pageshow 1613056835995 Sync.Service DEBUG User-Agent: Firefox/85.0 (Intel Mac OS X 10.14) FxSync/1.87.0.20210118153634.desktop 1613056835996 Sync.Service INFO Starting sync at 2021-02-11 07:20:35 in browser session BUJIrk2ms9D4 1613056835996 Sync.Service DEBUG In sync: should login. 1613056835996 Sync.Service TRACE Event: weave:service:login:start 1613056835996 Sync.Service INFO User logged in successfully - verifying login. 1613056835996 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056835996 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1613056835996 Sync.Status DEBUG Status.login: error.login.reason.server => success.status_ok 1613056835996 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1613056835996 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1613056835997 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056835997 Sync.BrowserIDManager TRACE _ensureValidToken already has one 1613056836414 Sync.Resource DEBUG GET fail 403 https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166701940/info/collections 1613056836414 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166701940/info/collections failed with status 403 1613056836414 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1613056836414 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1613056836414 Sync.Service TRACE Event: weave:service:login:error 1613056836414 Sync.ErrorHandler TRACE Handling weave:service:login:error 1613056836414 Sync.ErrorHandler ERROR Sync encountered a login error 1613056836414 Sync.SyncScheduler TRACE Handling weave:service:login:error 1613056836414 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1613056836415 Sync.SyncScheduler TRACE _checkSync returned "". 1613056836415 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1613056836417 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.server(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1613056836417 Sync.Service DEBUG Not syncing: login returned false. 1613056836417 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1613056836418 Sync.ErrorHandler TRACE Addons installed: 5 1613056836418 Sync.ErrorHandler TRACE - Google Translator for Firefox, version 3.0.3.3, id translator@zoli.bod 1613056836418 Sync.ErrorHandler TRACE - Transfer Send for Firefox, version 1.11, id {3770ad41-83dc-41df-9cef-ca09abbda424} 1613056836418 Sync.ErrorHandler TRACE - Print to PDF, version 0.1.0, id {9ab38051-cd73-4e46-b7bd-dc147f6f6b29} 1613056836418 Sync.ErrorHandler TRACE - Cisco Webex Extension, version 1.8.0, id ciscowebexstart1@cisco.com 1613056836418 Sync.ErrorHandler TRACE - About Sync, version 0.0.52, id aboutsync@mhammond.github.com Thanks in advance, -Uri