Hi ram19890, Congratulations on your new Firefox OS device! After reviewing your issue it is suggested that you contact your carrier for more help with your issue.

Further information can be found here

Also to not sound like a robot, there do not seem to be updates available for that device.

Thank you, and if you have any other questions, we are happy to help.

Hi ram19890,

I'm sorry to hear that you are having problems installing an update that is being displayed on your new Firefox OS device.

The OEMs (Original Equipment Manufacturer) develop and release device-specific builds of Firefox OS.

In this specific case, Intex optimized and modified the Firefox OS code for the Intex Cloud Fx device. Intex also manages the release of new updates, so you may find more information about this device-specific issue by contacting the Customer Support department for Intex directly.

You may also try doing a system reset on your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

1. Open the Settings application.
2. Tap on the Device Information button.
3. Tap on the More Information button.
4. Tap on the Reset phone button.
5. Tap OK to reset your device.

I hope you find this information useful. Please let us know if you have any other questions about your new Firefox OS device! =)

Thanks,

- Ralph