Getoonde gelabelde vragen: Alle vragen tonen
  • Opgelost

[Sorry. We’ve locked your account.] Brand new account got locked because I couldn't receive the confirmation e-mail as the e-mail was still unusable

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation emai… (meer info)

Today I switched the Firefox Sync account from old one to new one (just personal hobby, won't use the old e-mail anymore). I received this message: "The confirmation email we sent to ******@********* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." because the new e-mail was inactive for 48hrs so. It was my bad, I registered the new e-mail to Firefox Sync not long after it was made, so I have to wait for 48hrs till it is usable (provider's policy). Err... I'm not sure if the e-mail I wrote got auto-censor or not, so I censored it myself. I can give it to you whom concern later, if necessary. But I don't get the point here. How can you protect my Firefox data if it is just a whole new account that even not login successfully first time, still waiting for e-mail verification?

Gevraagd door ftwh, 3 uur geleden

Beantwoord door Wesley Branton, 3 uur geleden

  • Opgelost

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (meer info)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Gevraagd door MBramnik, 1 week geleden

Beantwoord door Shashank Shekhar, 1 week geleden

syncing across all devices and desktops

I am having issues with Firefox NOT syncing across all devices and desktops consistently. I have gone through all devices and desktops and made sure the settings are setu… (meer info)

I am having issues with Firefox NOT syncing across all devices and desktops consistently.

I have gone through all devices and desktops and made sure the settings are setup to allow for syncing of open tabs, but the syncing is not consistent across all devices and some devices aren't even showing up in the synced tabs window. Any help would be great.

Gevraagd door brett.blackmon, 1 dag geleden

Laatst beantwoord door cor-el, 1 dag geleden

Two different Firefox accounts in the same device

I 've got two Windows 10 64bit devices. In device A there are : Firefox.1 (78.0.2 64bit) and Firefox.2 Portable (78.0.2 64bit… (meer info)

I 've got two Windows 10 64bit devices. In device A there are : Firefox.1 (78.0.2 64bit) and

                                       Firefox.2  Portable (78.0.2 64bit)

In device B there are : Firefox.3 (78.0.2 64bit) and

                                       Firefox.4  Portable (78.0.2 64bit)

Firefox1 and Firefox3 are syncing in the same account. My question is : how to sync Firefox2 with Firefox 4? I tried to make a new account (and keep the old one) , but its imposible to have two different Firefox accounts in the same device. Is there any solution for that?

Gevraagd door duuejv, 1 dag geleden

Laatst beantwoord door cor-el, 1 dag geleden

How I fixed Firefox Sync

After digging around, I stumbled into a solution and want to share my experience. A few days back, after reorganizing my bookmarks, I noticed these changes did not sync t… (meer info)

After digging around, I stumbled into a solution and want to share my experience. A few days back, after reorganizing my bookmarks, I noticed these changes did not sync to my other computers. I followed the recommendations for [https://support.mozilla.org/en-US/que.../1219438] deleting certain files to restart the sync, a recommendation to create new accounts, and reinstalling Firefox. None of these worked. What did work was:

1. I backed up my bookmarks to both html and json, just in case. 2. I uninstalled Firefox completely, on two of my three computers, then reinstalled. 3. I created a new account. While this is not necessary, I discovered Firefox does allow Gmail's email address tricks after a plus sign (example: firefox+randomword (at) gmail.com). I've been doing this more and more for extra security so a hacker can't use my regular email as a starting point. 4. With all computers logged in, I imported my bookmarks and synced. This solved the bookmark issues. But I've lost my history. I logged into my old account to discover my history was erased as expected. Searching for a solution turned up a Windows tool, but also a mention to import to another browser from which to import into my new account. I downloaded Opera and imported my history locally. 5. In Firefox, logged into my new account, I prepared to import my browsing history back into the new account. Lo and behold, a Firefox pop-up asked if I wanted to merge my old Firefox account sync data into my new account. I did, and everything worked-meaning I did not have to import from Opera.

For admins: It's great there was a tool to allow me to cross import/merge accounts. But why didn't that come up in help docs? And why can't I trigger this myself? Would have made everything so much easier. That said, I'm happy it's all working now and my imports are syncing across my devices.

If anyone has any questions, as this was hastily written while my kids run around, please ping me and I'll answer as soon as possible.

Gevraagd door dweade, 1 dag geleden

Laatst beantwoord door dweade, 1 dag geleden

Firefox Update and Firefox Sync

My setup: Desktop Firefox - Main sync. Laptop Firefox - Secondary. Android Phone - Additional Sync. Firefox on my Desktop recently updated to the latest version. In … (meer info)

My setup:

  • Desktop Firefox - Main sync.
  • Laptop Firefox - Secondary.
  • Android Phone - Additional Sync.

Firefox on my Desktop recently updated to the latest version.

In doing so,

  • it reset/removed all my personal settings for my addons. (it even re-asked me for all the permissions)
  • Signed me off of Firefox sync.

So I figured, that's what Firefox sync is for right? sign-on, resync my stuff back to the latest sync.

After syncing

  • Addons personal settings remained reset/removed.
  • All personal Firefox settings around privacy settings and tweaks were reset to default.
  • A lot of old long bookmarks suddenly reappeared. (not a big deal)
  • Password issues * read below

* Password issues. After adding some new passwords while using my main sync Desktop, I noticed It had about 200 less passwords than my Android/Laptop sync.

Is there a way to merge both the password files from my Desktop/Laptop profiles (or even androids)? Sync doesn't seem to be doing it?

Gevraagd door andme44, 1 dag geleden

Laatst beantwoord door Pallavi kumari, 1 dag geleden

all logins and passwords gone after unvoluntary logout and re-login

Hi firefox community, I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox coul… (meer info)

Hi firefox community,

I've been using firefox forever and so all my logins and passwords have been saved in the browser. For the past two days I noticed that firefox couldn't 'connect to my account', which has never happened before - I was logged in ever since my firefox account was created. My current logins have been active, but when I tried to log into a website with a previously saved login and password - there was nothing. I then logged back into my firefox account, but all my logins and passwords are still gone. I tried manual sync, still nothing.

I am not sure if it happened after a specific update - I didn't notice when exactly I was 'logged out'.

Gevraagd door tomasz, 2 dagen geleden

Laatst beantwoord door FredMcD, 1 dag geleden

Lost user data

Over the past couple of days I have been using my moms pc while I have been at her house. So I logged into her firefox with my account. Now my logins passwords and book… (meer info)

Over the past couple of days I have been using my moms pc while I have been at her house. So I logged into her firefox with my account. Now my logins passwords and bookmarks have replaced hers when she logs into her account on any device even 1 that has never had an account on it at all let alone my account. I have rebooted the device tried logging out of all devices and then back in with no luck. I have also gone to about:profile on both her pc and her laptop and I was still not able to find her information. However she can login but for what ever reason has all of my information.

Gevraagd door jimabecker, 2 dagen geleden

Laatst beantwoord door FredMcD, 2 dagen geleden

  • Opgelost

No longer have access to my bookmarks

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my boo… (meer info)

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Gevraagd door c_lucks, 2 dagen geleden

Beantwoord door the-edmeister, 2 dagen geleden

Synch firefox bookmarks, history, logins & passwords & preferences

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I c… (meer info)

I just received my new MacBook Air and am trying to use the synch to synch the above-referenced items from my old MacBook Pro. I am NOT synching to a phone. Each time I choose to not continue w/a QR code or SMS message, I'm taken to a screen about FF Monitor and am never able to enter "another device", which is where I began, "Connect another device" - any assistance or work around will be gladly appreciated. Thank you in advance, DD

Gevraagd door ddirving, 3 dagen geleden

Laatst beantwoord door ddirving, 3 dagen geleden

Top Sites - Syncing and iPhone

Hi, Is there a way to save and sync the top sites? 1. I had to reinstall Firefox on my Mac and now all top sites are gone. 2. Is there a way to sync the top sites with th… (meer info)

Hi,

Is there a way to save and sync the top sites?

1. I had to reinstall Firefox on my Mac and now all top sites are gone.

2. Is there a way to sync the top sites with the iPhone app?

Gevraagd door Cooper, 3 dagen geleden

  • Opgelost

Firefox Lite

How can I use Firefox sync in Firefox Lite? Is that feature just in other versions?

Gevraagd door fritz40, 5 dagen geleden

Beantwoord door gild, 5 dagen geleden

  • Opgelost

Sync and Master Password agrivation

I like FF Sync and I like using the Master Password I set up in Options. I use them on all my machines. But why does FF have to constantly ask me my Master Password (MP… (meer info)

I like FF Sync and I like using the Master Password I set up in Options. I use them on all my machines. But why does FF have to constantly ask me my Master Password (MP) every time I boot up? I'm usually drilling down into my bookmarks tree trying to locate my destination when... POP! There's that darn MP dialog box popping up and stopping everything. I have to then start all over. Happens every time.

I tried to train myself to first sign into Sync as soon as I got to the Desktop, but that seems like it should be unnecessary.

Isn't there any way that the MP can be fed to Sync automatically if I am the only one using the machine? Can I eliminate Sync from asking for the password? Any work-arounds at all?

Gevraagd door Clutch, 5 dagen geleden

Beantwoord door Wesley Branton, 5 dagen geleden

Connect another device tab

Every time I start Firefox (on Windows 10) a second tab opens which says "Connect another device". When I open the tab there are some links to install Firefox on smartph… (meer info)

Every time I start Firefox (on Windows 10) a second tab opens which says "Connect another device". When I open the tab there are some links to install Firefox on smartphones, etc.

However, I already have Firefox linked and syncing on my Android smartphone, and 3 other computers. For some reason FF is not seeing that I have those devices linked on my account.

I have tried disconnecting from all devices in the "Account Management" page and then reconnecting. But this has no effect. Even when I am signed out on all devices, the tab asking me to connect another device continues to appear every time I start Firefox.

I have also tried refreshing Firefox to no avail. But I have noticed that if I start the browser in "safe" mode, the errant tab does not always open.

Is there a way to turn off this tab?

Thank you.

Gevraagd door richspin, 5 dagen geleden

Firefox browser

Hello, Since I've got an update of Windows, 2 days ago, I've got Microsoft Edge. I like to have my Firefox as my standard browser but I can't choose anymore. I have trie… (meer info)

Hello, Since I've got an update of Windows, 2 days ago, I've got Microsoft Edge. I like to have my Firefox as my standard browser but I can't choose anymore. I have tried it by the link of options but the choose is only Internet Explorer or Edge. I also followed your video instruction but I can't find the firefox.

Hope you can help me. Sorry for my english. I'm Dutch................ Thanks.

Gevraagd door joustravanderhoeven, 1 week geleden

Laatst beantwoord door FredMcD, 5 dagen geleden