Semua Produk Support Forum

I installed Firefox years ago. This morning, when I click on the browser icon, I get this message: Error platform '127.0.2' is not compatible with minVersion>= 127.0.1 maxVersion<= 127.0.1

What is going on? The browser updates itself so I don't do anything. But now, it doesn't work. I use an alternate browser to send this message to you.

I can't SEND on Thunderbird as of Update to Version 115.12.1 on 6/19. I was able to SEND on June 18th and left town for a week and when I came back could not Send. That could be a coincidence. Have Windows 11, with Defender Firewall and Security virus protection. I have TB version 115.12.2 up to date. I have checked with Spectrum for the correct configuration and currently I have as Description: SMTP Server (on top line); Server Name: Mail.brighthouse.com and Port 465, No Authentication and SSL/TLS. My User Name: e-mail address ends in @tampabay.rr.com and that is the same as shown on incoming server.

My husband just downloaded TB program on his Windows 8.1 which is my old computer that I've been running TB on for 15 years without a hitch!! ''''And he also cannot SEND.'''' It's very frustrating - we've tried changing server settings since Spectrum uses not only Brighthouse (which is the one they say covers the Tampabay.rr.com address) but they also use Mobil.charter.net and also TWC.com. I've tried changing them up but nothing works. I've tried changing Ports and anything I could change I did, but nothing works. I did get a couple of error msgs but they didn't help. Brighthouse timed out and another msg was saying that the email address I was sending as had to match the email address of the authentication and that didn't make sense as I have only had one address & (typed correctly in all places). I have called Spectrum more than once and asked for an upper level, however, they were no help at all saying they have no resp. for 3rd party etc. I HOPE YOU CAN HELP SOLVE THIS MYSTERY. Thank you!

Tabatha

I am using Firefox 127 on Ubuntu.

When I press the Control key, I often lose focus in the window I am currently viewing. This is annoying as it prevents me from copy-pasting for example.

Sometimes the focus is back when I release Control, sometimes it is lost and I have to click again on the text field. It does not happen on all websites, for example support.mozilla.org works well, but it happens on duckduckgo or overleaf.

It does not seem to be the same as existing issues such as [the "show mouse when press Ctrl" of Ubuntu] (it is disabled) or an addon (the problem still happens in safe mode).

In case it is useful, when I press Control the tab bar background goes slightly darker, see attached images.

Thanks for your help :) Nicolas

After Thunderbird update 115.12.2(20240621154414) was installed on my PC on the 25/6/2024 I am unable to receive emails. I continue to get an error message on account noeljc@optusnet.com.au (IMAP)

   Connection to server mail.optusnet.com.au timed out.

or Failed to connect to server mail.optusnet.com.au. I have looked thru all the forums and tried various solutions without success including extending the setting for mailnews.tcptimeout to 3000. I have checked and validated my account server settings are as recommended by my ISP(Optus) are correct for authenticated emails. I even turned off my Norton VPN completely to no avail even though I use Split tunnelling to allow Thunderbird thru it as an exclusion. It appears to me there maybe a bug in the last Thunderbird update causing this. I have had this issue in the past at various times intermittently but it has always seemed to correct itself. I have been in contact with my ISP(Optus) regarding this error and all they could say was to logon to email server via webmail and did not offer any other solution. It appears there is a communication breakdown between my PC and the Email server somewhere. As I stated this only happened after the last Thunderbird update on my PC on 25/6 as it was working up until 24/6. I also have another optus email account for my wife on Thunderbird which has the same error messages. Could the Mozilla gurus please advise what to do.

I am running Mac Big Sur, 11.7.10. When I am in Firefox version 127.0.2 and I go into any Google search, the tab crashes. It works in private browsing mode and also in other browsers but not in non-private browsing in Firefox. I have tried disabling extensions, add ons, etc. Nothing seems to help. This started happening a few weeks ago with any YouTube page also. How can I fix this? If I can't I will stop using Firefox as I cannot function like this. Please advise!

Automatically hide taskbar in desktop mode => Enabled Firefox => Maximised When cursor is moved to outer edge of screen, taskbar should unhide (Expected behaviour) but in this case it remain hidden (Reality). Firefox along with all other spinoffs give same result. Chromium based browser works perfect, and taskbar automatically unhide itself.

As OLED screen have became common as monitor, Taskbar auto-hide is must. If this issue cann't be fixed I may have to change my primary browser which I used for almost 15 years.

Kindly, look into it. If Chromium can do it, why not Firefox.

Hello,

I'm not able to upload files to certain websites using Firefox on Android.

When selecting a file for the phone's file manager, the file upload simply not starting.

However, Firefox on iOS doesn't have that issue.

Firefox version used is the latest one and it is the one from Google Play.

Tried another browser and it works great.

Guillaume

Hi, I hit Foxfire icon, I get XUL Runner message,

Error Platform Version 127.0.1 is not compatible with mini version ] = 127.0 and max version ] = 127.0

How do I correct and gain access!!???

Please help, definitely liked days of yore when one could call.

Andrew

When a user opens hh.ru / headhunter.ru (famous HR portal in CIS countries) in Firefox, and then opens dev panel and tries to interact with it, especially with the code inspect tool, the whole browser stops responding.

The problem persists even on a clean Firefox profile. Other browsers (Chromium-based) work well with the dev panel on the hh.ru site.

There was an update posted today. I ran the update this morning. Now Firefox will not open.

error platform version 127.0.1 not compatible with miniversion >= 127.0

                                                                                  miniversion <= 127.0

Running Windows 10 Version 10.0.19045 Build 19045 64 bit Should I remove and reload program?

For the past couple of weeks I have been getting the "Hmmm, We're having trouble finding that site" error screen quite often from both searches and links from other sites. It's always happened once in a while but it hasn't been anything bothersome. However recently it has become quite bothersome because it's happening a lot! However not all the time. It's not completely broken, just mostly. And it's happening while trying to visit sites that I know and visit frequently such as Amazon, Ebay, and even sites for local businesses that I trust and know are working. I'm not having any internet issues with my home wifi, nor am I having this issue with other browsers. I have however also noticed it on my Firefox mobile browser as well. I posted about this a few days ago and got some email back about an issue with my post. If this happens with this one and I'm unable to get this resolved I will just get rid of Firefox on my devices. FF has been a long time favorite and is usually set as my default browser but if stuff like this is going to continue, I can change that real fast. There are plenty of other browsers that work just fine and have decent customer support.

First I got problem.with my laptop. I went to a service shop, but the technician caused me to loose the old files of my e mails. I seriously need help to get my old e mails accessible

Good morning. I have been unable to receive e-mails since 30/05/2024. Has the fact that I received an e-mail message from "Mail@voice" <mboudreaux@firmgroupagency.com> on 31/05/2024, got to do with the problem. I would be grateful could help solve the problem. Thank you. Emyr Davies.

My outgoing email stopped working suddenly. Incoming email works fine. I sent an email with a large attachment. It sent but after that I could not send anymore emails. I checked my password and server settings nothing has changed except I can't send email. I get a pop up window that asks for my password but after entering my password and hit enter I get another pop up window that says login failed please enter new password. The password works fine when I go AOL mail and enter it.

It has stopped working. Starting 2 weeks ago, Thunderbird keeps saying "Login to server imap.aol.com with username stuart_jones@verizon.net failed." I don't know what to do.

For about the last 5 days I am not able to use Google Search on my MacBook Air using Firefox. My start page is Earthlink. I keep getting this error message ( Application error ; a client side-exception has. occurred ( see the browser console for more information ). My email is west47916@earthlink.net. Could the problem be Earthlink or Firefox.

When I put a video or an image gallery to full screen, the navigation buttons, clock, and status bar don't hide.

They often appear as though they're going to hide, for a split second, but frustratingly bounce right back into view.

On rare occasions, it seems to be random chance, the status bar, clock, and navigation buttons do hide, but I don't know how to get them to hide every time.

I've already tried disabling picture in picture for the app but that has not helped.

What are the reasons the buttons and clock would not hide in full screen? How would we go about fixing things?

Hi. Every page I visit I get at least one message popping up with the URL at the top, the message body of "1" and the option for OK. Many pages have multiple prompts for what looks like advertising sites (based on the URLs). Sometimes I get the option to check a box saying "don't allow URL to prompt you again"

Example message for when I go to google: https://imgur.com/a/RBd4mS3

I guess it might be some sort of debugging mode? I tried uninstalling and reinstalling Firefox and it still happens. I am on latest versions: Firefox 127.0.2 on a MacBook Pro (2019) with MacOS Sonoma v14.5.

Can you please help me to remove these prompts? It makes Firefox pretty much impossible to use due to multiple clicks per page load. I've tried searching for help pages but it's very hard to explain the problem to a search engine! Human needed! :)

I am using Windows 11 and FF 127.02. I have read the lag issue with Youtube was suppose to be corrected with FF 127.02 but it is not. I have been using FF for many years now an love it. It is my understanding that it is the ad blockers causing the slow down. Do you have an estimated date when this will be resolved. I have tried every trick included running it in diagnostic mode or trouble shooting mode. Nothing seems to work. Not even a refresh.

Thanks