Firefox Support Forum

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

• Rebooted my computer several times
• Deleted my history/cache
• Disabled my extensions
• Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
• Updated my computer
• Updated my graphics drivers
• Refreshed firefox
• Uninstalled and reinstalled firefox (and rebooted my computer)
• Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Using the arm64 version of Firefox on a Surface Pro X causes several graphical issues. These issues started either with a update of Firefox or drivers.

This topic has already been reported, please see here for more information and documentation: Reddit: https://www.reddit.com/r/firefox/comments/182iojx/firefox_arm64_graphical_problems_on_surface_pro_x/ Mozilla Connect: https://connect.mozilla.org/t5/discussions/firefox-arm64-graphical-problems-on-surface-pro-x/m-p/52086

What can be done to report this issue and help it getting fixed?

Firefox runs fine most of the time. If I right-click to download an image, or click a link to download a PDF or other file, or Save HTML, I see the "Save file" dialog, click Save and then Firefox freezes up for a while, maybe a minute or two. Pages won't scroll. I can't switch tabs. I can bring up a different firefox window and it redraws its contents, but I can't scroll or do anything else.

This didn't happen a month ago, then one day after a system upgrade, it happens every time. I'm using FF 123.0.1 on Arch Linux. 64GB RAM, so it's not a memory shortage. I have upgraded one or two times more since the upgrade when this appeared. Chromium is not affected, Thunderbird is fine, and all other software continues to be fine as before, including when saving files. Only FF has this problem.

What is the problem and solution? Are there ways to gather more info to diagnose the problem, if needed?

I don't have the words to describe what's happening here. Please see screenshot. Frequently when using Firefox- since the latest update, it's up-to-date on up-to-date Macbook Sonoma 14.4- this starts happening, when I move around my cursor, the images get all funky, it seems to be pulling in visual information from multiple tabs. Restarting the app clears it out, until the next time it happens. Any thoughts on this?

I have trouble reading small, thin, and faint text.

I already use about:preferences, userContent.css, and userChrome.css to set my preferred fonts and font sizes. I think I can also use them to set font-weight.

But I want body text to be good and readable, and I still want bold text and header text to stand out. So I don't want to set *everything* to font-weight 500. So is there a way to set a range from 500 to 900, or a minimum of 500 but leave bolder fonts unaffected, or set everything which wasn't already bold to 500, and anything that was to 700?

I'm using Firefox on Windows 11.

Frequently, copy-and-paste quits working.

I restart the browser and refresh the browser; sometimes it starts working, but most of the time it doesn't.

Restarting my computer seems to restore the functionality.

This has been going on for a few months now. Using version 123.0.1 (64-bit).

Does anyone have any suggestions? Thanks.

Within the last few days, I've noticed I'm losing functionality in certain online apps through the Firefox browser.

When I'm on Instagram, I can't check direct messages: the function stalls out without resolving.

In Gmail, I'm unable to embed an image in an email. I can attach it like normal, but the embed button doesn't respond.

In Starry AI, I'm unable to use any menu options at all, I'm stuck at being logged into the account and can't logout, check my settings, or request help. I receive this message: "Application error: a client-side exception has occurred (see the browser console for more information)"

When I follow up on this, I get this pop-up message: Resource of last-private-context-exit is missing a browsingContextID or innerWindowId attribute resource-command.js:917:13

   _getTargetForWatcherResource resource://devtools/shared/commands/resource/resource-command.js:917
   _onResourceAvailable resource://devtools/shared/commands/resource/resource-command.js:649
   _emit resource://devtools/shared/event-emitter.js:242
   emit resource://devtools/shared/event-emitter.js:186
   emit resource://devtools/shared/event-emitter.js:330
   onPacket resource://devtools/shared/protocol/Front.js:348
   onPacket resource://devtools/client/devtools-client.js:458
   send resource://devtools/shared/transport/local-transport.js:67
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103
   makeInfallible resource://devtools/shared/ThreadSafeDevToolsUtils.js:103

<empty string> 2 Sync encountered an error - see about:sync-log for the log file. policies.sys.mjs:972:15

   resetFileLog resource://services-sync/policies.sys.mjs:972

InvalidStateError: An attempt was made to use an object that is not, or is no longer, usable AboutNewTabParent.sys.mjs:33

   handleEvent resource:///actors/AboutNewTabParent.sys.mjs:33
   swapDocShells chrome://global/content/elements/browser-custom-element.js:1590
   _swapBrowserDocShells chrome://browser/content/tabbrowser.js:4757
   swapBrowsersAndCloseOther chrome://browser/content/tabbrowser.js:4642
   swapBrowsers chrome://browser/content/browser.js:1771

The resource at “https://r2.starryai.com/results/1034412570/d60e9d93-bb04-4ab0-b333-011e35eb54d1.webp” was blocked by OpaqueResponseBlocking. Reason: “after sniff: content-type declares image/video/audio, but sniffing fails”. AbortError: Actor 'Conduits' destroyed before query 'RuntimeMessage' was resolved 2 ConduitsParent.sys.mjs:378 Some cookies are misusing the recommended “SameSite“ attribute 4

What can I do to fix this issue?

For a couple of months, I've been getting the error message "This page isn't redirecting properly" whenever I use Firefox. The problem doesn't seem to happen when I'm clicking on a bookmark, a saved link in Firefox's history, or a Google search result, but it happens almost every time when there is some sort of redirect involved (for example, from a link in an email newsletter to the linked website, or from a login/authentication page to the website's main page). This used to clear up after hitting "Try again" four or five times, but this week it's become stuck in an infinite loop, making some websites unusable.

I've tried the following: - Clearing cookies and cache for specific websites - Clearing cookies and cache for the entire browser - Starting Firefox in troubleshooting mode to see if the problem is with a specific extension - Deleting Firefox entirely and redownloading it - Deleting the cookies.sqlite, cookies.sqlite-shm and cookies.sqlite-wal files and restoring from a manual backup as per this answer (https://support.mozilla.org/en-US/questions/1403719)

None of those have fixed the problem. Does anyone have any other ideas of what to do here? I am frustrated and out of ideas.

Hello there. I'm used to pressing Super(Win key) + Grave(`) to type "`" because the Grave key itself is a global shortcut for opening the terminal window. It works as expected in the other applications, but not in Firefox input fields. If the site is capturing the key presses, it will handle the super + key as usual. For example, GitHub will surround the selected word with ` symbols on grave key press. This problem is not limited to super + grave, but any other letter. For example, Super + q is expected to produce the letter "q", but in Firefox it produces nothing.

I'm trying to identify why the Super + key behavior in Firefox is different from other systems and if I should open a bug or not. Maybe this is the same bug as https://bugzilla.mozilla.org/show_bug.cgi?id=1626609. Thunderbird has the same problem.

Firefox: 123.0.1

Lately when opening multiple tabs in a folder on E-Bay, often this error msg occurs on the later opening tabs (folder of 60 tabs)

E-Bay says try Chrome browser, but that browser does not import the folders needed.

Years ago doing this solved slowness problems: Control panel/Internet Options/General/Browsing History/Settings/set disk space to use to 1024.

The browsing history would be deleted before the computer would be turned off.

E-Bay says try Chrome browser, but that browser does not import the specific folders needed.

Edge used to not allow folders with tabs.

I have divided the folder of 132 tabs, where this problem started, into two folders of 72 and 60 tabs, still happens about every fifth time the folder would be opened.

Any fix from Mozilla?

I saw a message that my Add-ons were disabled, and when I checked the Add-ons Manager , each of my many Add-ons had a message similar to: "1Password – Password Manager could not be verified for use in Firefox and has been disabled. "

Some searches in the forums suggest that that this can be caused my a certificate at Mozilla expiring, I seem to be the only one with this issue at the moment. All of my Add-ons came through the Mozilla store .

I am using version 123.0.1 (64-bit) on OpenSUSE Leap 15.5, and as far as I can see all of my updates are current (and from the official sources.)

What should I do next? I expect I need to wait for a certificate update or something at Mozilla, but if/when that happens how do I verify it did and re-enable my add-ons?

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

I keep getting the message "The requested URL was rejected. Please consult with your administrator.

Your support ID is: 8011674450284568349", when I try to go to the bcbsri web site. I have tried clearing the cache and site data multiple times and restarting the computer, without having any luck. it occurs on both Firefox and Google browsers.

Still can not stream fox news, and Chrome still is working great streaming Fox News...

Streaming starts and stops, rewinds to scenes previously displayed, jumps to new timelines,

then comes up with a window saying ,,, Looks like a loading issue, try again later,,,,,

well I have been "trying again" for six months....

I have reported this several times  !

I am using Firefox on a Linux Mint system

I am almost ready to switch to Chrome as you all don't seem to pay attention to problems !!!

I can't access hulu from firefox - it happened last night - but can access it from chrome. I get "we encountered error in switching profiles" message. When I contacted hulu they suggested it was a problem with firefox not being updated but it is . Please help

Hi, Suddenly today I am having an issue(s) with ebay. When I go to add something to my cart I get a brief pop up that I am unable to interact with before it disappears. I reset and cleared everything and attempted to relogin to ebay. The password field suddenly would show. I insured all the plugins were disabled and I disabled the tracking protection.

Only after I rebooted into troubleshooting mode could I get the password field and afterward I was able to add an item to my cart. I tried adding a different item into my cart after turning off the troubleshooting mode and once again an item with not add to my cart.

I ran console and I get some errors Uncaught Error: Permission denied to access property "nextSibling"

   L https://www.ebay.com/itm/134977664567?itmprp=cksum:1349776645672ef33921788a4796b076e01c21c8128d|enc:AQAJAAABcLSVkHmTL63bebovD9RfpraPWbY9f4anjbziTIaEIOVXg2DWhVLks3Lfqff9vxxfjIh4XEXusIehlT2iEH8%2BCxXNySMxlDIQJ3g86%2Bx3AAIAq9gznqdGSR72ksP41kjzPN1reUbVsJuld0S4i4qXlQfTmkMeIJTCXTM8mLpr7ju2fMvruDu87ZX%2B4bShOvD%2B4iSSDPULmfU46CsRxJcc%2BXvFGuQFSFgz3SCOos1Dzh7zDcyVt4n35MtRwnY3LrOn6KeKdU5kMCciSC4AMmChS6ArNfIwZPnCyuXxqV1rktEYOSaz9VX2Xf4mxdFMtXYMw92H5GgPEB%2FrtPy0WmU5iS13DgNVBqLdf6DJ2oR8ahzHFl7%2Fv6xz50do3a6Aek%2F%2BMZZx7BwIDbkmBjuq%2FiOAM47q4LjfeYQE86OPRKxDFVscDkdkgse3pPCNpD8uOXivR7%2ByOmmh9KUfZB9q77KNj4OIgSJj88X5VBEXXsVUS4iW|ampid:PL_CLK|clp:4429486&itmmeta=01HS4F82HJ01J0A50V90R1CMK5 line 2 > injectedScript:68

134977664567:68:1262 Loading failed for the <script> with source “https://ir.ebaystatic.com/rs/v/dxtuvtkk2q3hpkc1xveeo13iaek.js”. tt.html:1:1 Some cookies are misusing the recommended “SameSite“ attribute 12 The resource at “https://ir.ebaystatic.com/cr/v/c1/market-sans/v1.0/MarketSans-Regular-WebS.woff2” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. 134977664567 Uncaught Error: Permission denied to access property "nextSibling"

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   getSiblingsOfAncestors https://ir.ebaystatic.com/rs/c/item-page_2_0-hoEGJLoB.js:34
   trap https://ir.ebaystatic.com/rs/c/item-page_2_0-hoEGJLoB.js:34
   _getTrapCallback https://ir.ebaystatic.com/rs/c/item-page_2_0-hoEGJLoB.js:36
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thank you

My google calendar, gmail, and G docs either will not load or only load after several attempts, or are very slow. They work fine in Chrome. This morning I couldn't open a G doc at all in FF, but it opened in Chrome.

My FF is up to date. I recently installed security software from AVG that is more full featured than the version I've been using for years with no problem. Could there be some known incompatibility between AVG and FF?

I'd much appreciate any suggestions!