Firefox Support Forum

A friend (who knows even less about technology than me) has an old Dell Inspiron 1501 which has been running Linux Mint 18 Xfce, which is now unsupported. I'm beginning to regret it but just to keep it going for a couple of years I offered to update to Mint 20 Xfce, which is the last version listing 1 Gb as the minimum Ram (everything later or other version are 2 Gb or more), which is the most that system can use. Once the wifi was eventually working (old b43 broadcom driver) most things went fine (except Team Viewer, which works on another Mint 20 Xfce system, but that's not a question for here). However, she uses Yahoo mail, and for some reason just attempting to load the login page (login.yahoo.com) causes Firefox to crash (I mentioned Thunderbird in the title as I attempted to access Yahoo Mail with it, but because it needs to access the Yahoo Mail page (as I think this is now based on App codes rather than passwords), and doing that crashed Thunderbird also). I'm pretty sure I have methodically gone through all the troubleshooting steps on https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems (clear cookies & cache by deleting history; clear startup cache; refresh; reinstall; new profile). Firefox doesn't crash in Troubleshoot mode, despite the fact is seems to still use hardware acceleration, even though I thought it would disable that. Hence, I'm at the end of what I know to try (and that's just from following the guide, I am not an expert) and would be grateful for any help anyone can offer. I attach an image that lists all the submitted crash reports, as they will refer to slightly different conditions as I tried all the options mentioned above. I'm using my own PC to submit this (so any hardware & system data submitted by this web-form won't be relevant), not the Inspiron 1501 that has the issue. I can open the Yahoo mail page on this machine (same version of Firefox) and also on the Inspiron 1501 using Chrome (but there was a different reason relating to security why we couldn't log in via that). Would really like to get Firefox (and Thunderbird) working on the laptop, if possible.

Resize or enlarge is not working well after browser stay opened more than few minutes, only close and re-open of the browser work: https://drive.google.com/file/d/1_8PtMgoyxvHFcXyddJXkr8z4rfmSLhkM/view?usp=sharing About my browser: https://i.imgur.com/Uwy68UQ.png My linux is: Ubuntu 22.04 firefox installed by Snap.

Hello, I have a very odd problem with my firefox browser. I am running firefox 88 64bit on a 16.04 (I know...) Ubuntu. On certain websites, I have an issue with interactive content: www.leboncoin.fr will not let me login anymore (quite recent) www.decathlon.fr will have trouble displaying user comments, images, let alone placing an order Now and then websites with dynamic content and forms will not load...

I am not sure what is the link between all these but it seems related. I have tried the troubleshoot mode but it does not change anything. At the moment when I need to use these king of website I have to switch to another browser.

Thanks in advance for your help!

When I open Firefox after starting my computer, all of my tabs from the previous session are automatically restored, and they take several minutes to load. I don't have the "Open previous windows and tabs" setting enabled. Is there a way to stop Firefox from loading these tabs each time I open the browser?

I'm using Firefox 103 on KDE neon 5.25.

what triggers the captive portal login... ? It's a great feature on a phone!

I am experiencing it on Linux 6.1.0-13-amd64 #1 SMP PREEMPT_DYNAMIC Debian 6.1.55-1 (2023-09-29) x86_64 GNU/Linux, Firefox 115.1 (esr?) to 120.0.

Firefox is talking out through a Comcast-supplied router to the outside world and the captive portal attempt is being sent to one of localhost's aliases.

The firewall was setup as ufw disable; ufw reset; ufw default deny incoming; ufw default allow outgoing; ufw enable. The local apache is reporting attempts to access localhost's /canonical.html every 3 seconds. 127.0.0.1 - - [22/Nov/2023:06:10:55 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:10:58 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:11:01 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:11:04 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:11:07 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:11:10 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0" sc:80 127.0.0.1 - - [22/Nov/2023:06:11:13 -0800] "GET /canonical.html HTTP/1.1" 301 582 "-" "Mozilla/5.0 (X11; Linux x86_64; rv:120.0) Gecko/20100101 Firefox/120.0"

Beginning with 111 when I start I get 'glxtest: failed to read data from glxtest, we may fall back to software rendering.' It works. I don't know that anything bad is happening.

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this behaviour. Now I have caught two web pages.

https://linuxhandbook.com/sort-top-command/ 

and https://www.tutorialspoint.com/how-to-find-number-of-ram-slots-in-linux The first page quickly takes up 1-2GB and continues to drain memory. The maximum usage was 7 GB on a laptop with 16 GB of memory. This behaviour is the same in Firefox and Chrome. The second page quickly takes up 2GB, which is very noticeable on 8GB laptops. Why do these pages take up so much memory? Most importantly, how can you protect yourself from such an unexpected memory consumption?

Hi, I seem to have an issue with Firefox rendering pages with artifacts. I use Linux Mint 21.2 Cinnamon, video adapter is Intel HD 4000. Currently running 6.2 kernel, tried to fall back to 5.15 which didn't change anything. Attached the examples, the first 2 are screenshots of the about:support page, the issue appear there consistently but not necessarily at the same place. I've tried to open Firefox in the Troubleshooting mode, and the artifact appeared right in the dialog asking for restart! (see pic. 3) Enabling software WebRender (gfx.webrender.software=true) fixes the issue.

about:support page:

 when HW compositing is on: https://termbin.com/7ith
 when SW compositing is on: https://termbin.com/rlme

I have tested memory with memtest86+ overnight with no errors, CPU has been tested by Prime95 for 3-4 hours, the iGPU seems to be working fine either in Unigine Heaven, GpuTest and glmark tests. Is there a way to fix the issue other than disabling HW compositing?

Hello!

When trying to load specific profiles, Firefox freezes and my system blocks, with fan on full speed.

I have to either kill that profile via process manager (before everything freezes) or force shutdown my computer.

The only thing these profiles have in common is that their names have special characters ('í' and 'ã'). Renaming has no effect but Firefox being unable to find them.

Unfortunately I have no error message to quote. I need to use these profiles because of their specific saved logins data.

I'm on Debian GNU/Linux 12 (bookworm) x86_64, 6.1.0-12-amd64. Firefox verson is 115.4.0esr (64-bit).

Thank you for your time. -chico

If I try to attach or download (only with the Always ask you where to save files option turned on) a file in any website, the browser doesn't open the Files window. Drag and drop works. I am able to choose the download folder from the settings and upload any folder, though.

I'm running Firefox 103.0.1 on Linux Ubuntu 22.04 LTS.

Whenever I use web-applications that use WebGL or anything similar, they are always distorted. And yes, I have tried disabling Performance Settings, but that only slightly helped.

Hi,

I'm using Duckduckgo as my search engine, but when I type in a search string, it Firefox prepends it with https://html.duckduckgo.com/html/... This opens a search page that doesn't follow my dark theme. When I click on a link, another link is added that creates a link back to the same URL, causing a loop. This never happened before I upgraded to Ubuntu 22.04 & the latest version of Firefox, 100.0.2. How can I change this back?

Thanks!

   -John

I saw this post https://bugzilla.mozilla.org/show_bug.cgi?id=542690 where it seems implied that it should work, but on LMDE 5 w. firefox 98.0.2 64-bit scrolling horizontally w. touchpad doesn't work for scrolling on pages nor for scrolling the tab list at the top.

When opening a file from another drive, I get an error: Access to the file was denied

I know this can happen on the Snap version, but I have Firefox installed from a deb!

Using 118.0.1 (64-bit) under Linux Mint 21.2.

Apparent bug: Retrying failed "Web Page, Complete" case of "Save Page As..." does not retry downloading files.

1. Observed behavior:

1. With the extension "DuckDuckGo Privacy Essentials" enabled, typically if I do "Save Page As..." and choose "Web Page, Complete", then one or more files in the resulting "... Files" folder is missing compared to if the extension is disabled. This is probably as it should be. But...

2. In the downloads dropdown the download is shown as "failed". This is arguably as it should be, though the lack of information as to exactly which file download failed is unhelpful. Or arguably it is not as it should be, since from the point of the privacy extension user the download did not fail, it succeeded completely. But...

3. ***If I then click on the retry icon, it re-downloads *only the HTML*, not the files folder, and reports success.***

1. Expected behavior:

If a "Save As..." "Web Page, Complete" fails, then retry should attempt to re-download all the files, or at least all the ones thought to have failed.

Open firefox browser in fullscreen mode

1830721 - firefox nightly fullscreen has borders around all sides when using userChrome.css -moz-appearance,release version has not. 1830681 - Fullscreen mode has padding, doesn't occupy the whole screen

118.0.2 (64) linuxmint flatpak

its in the pref.js that i added https://github.com/arkenfox/user.js but slightly edited.

EDIT: went to Arkenfox/user.js github to troubleshoot

If I try to save the current page, by selecting Save Page As from the File menu or the right-click pop-up menu, nothing happens. Similarly, in a tab displaying a downloaded PDF, clicking on the folder icon that should save a copy of the file does nothing. No error indication that I can find, but the Save dialogue does not appear. The same operations work as expected in Chrome, so it doesn't appear to be a general problem with my system.

I really don't want to switch to Chrome as my primary browser, but not being able to save PDFs is a show stopper for me.

In the image below you will see a large photo with thumbnails to its left. I should be able to "mouse-over" the thumbnails to access the related image, or simply click it... but yesterday that all stopped working in Firefox. I just installed "Brave" and it all works fine. Was there an update change that could cause the function to stop working? I haven't changed any settings, that I am aware of...3/4" Alphabet Mini Steel Branding Irons Kit for Hats, Wood Burning, DIY Beginner Adult Crafts Bullet Points (Original Font)

Hi, I am using Firefox 118.0 for Fedora that comes with my Linux distribution (Fedora 38 Kinoite). Everything was working fine, but as of today, when I try to start Firefox from a taskbar, my entire desktop goes black for a second and then returns to normal with Firefox not starting as if I didn't click on the icon at all. However, if I open the Terminal and run Firefox from there, everything works fine. I am not sure if the problem is related to Firefox, KDE Plasma or Fedora, so I will start here. I attach my system info below.

Terminal output (Firefox works fine from here): $ firefox Crash Annotation GraphicsCriticalError: |[0][GFX1-]: vaapitest: ERROR (t=0.40708) [GFX1-]: vaapitest: ERROR Crash Annotation GraphicsCriticalError: |[0][GFX1-]: vaapitest: ERROR (t=0.40708) |[1][GFX1-]: vaapitest: VA-API test failed: failed to initialise VAAPI connection.

(t=0.40708) [GFX1-]: vaapitest: VA-API test failed: failed to initialise VAAPI connection.

Operating System: Fedora Linux 38 KDE Plasma Version: 5.27.8 KDE Frameworks Version: 5.109.0 Qt Version: 5.15.10 Kernel Version: 6.5.5-200.fc38.x86_64 (64-bit) Graphics Platform: Wayland Processors: 8 × Intel® Core™ i7-8550U CPU @ 1.80GHz Memory: 15.5 GiB of RAM Graphics Processor: Mesa Intel® UHD Graphics 620 Manufacturer: LENOVO Product Name: 20L8S0SA00 System Version: ThinkPad T480s

When I open a website where there is a document upload feature and I want to upload a document but when I click the button to upload a document Firefox can't respond, I've tried several methods such as deleting cache, even reinstalling but I still encounter this problem.

I can't add images to this report because of this problem

Thank you