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  • Solved

Firefox 2FA will not accept 6-digit codes

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and ret… (read more)

I have tried both Google Authenticator and Guardian for use with Mozilla 2FA. I have tried scanning the QR code on my PC multiple times on each authentication app and retrieving multiple codes each time, but all entries stated "incorrect 6 digit code" on my PC to enable 2FA. I am not sure how this is not working. Both authenticator apps identified my correct login email address associated with my Mozilla account so I know it must have something to do with whatever is happening on the back end at Mozilla for my account.

Also, I have read a few posts in the Mozilla support knowledgebase regarding this very same issue, but did not see any resolution. I would really like to have 2FA. Can someone please contact me about this?

Asked by HBound 3 weeks ago

Answered by Balázs Meskó 3 weeks ago

  • Locked

ignoring dns settings

I use pihole on my home network but firefox doesn't seem to care. i disabled DNS over HTTPS but still it seems it ignores my dns server why? thanks. … (read more)

I use pihole on my home network but firefox doesn't seem to care. i disabled DNS over HTTPS but still it seems it ignores my dns server

why?

thanks.

Asked by primski 3 weeks ago

Last reply by Paul 3 weeks ago

  • Solved

Trying to open a normal firefox windows opens the private window for some reason

When i just try to open firefox it opens a private window thats not even in private mode and it won;t let me open a normal firefox window. This happened after the latest … (read more)

When i just try to open firefox it opens a private window thats not even in private mode and it won;t let me open a normal firefox window. This happened after the latest firefox nightly update.

Asked by Tristan Keating 3 weeks ago

Answered by Tristan Keating 3 weeks ago

  • Solved

Firefox makes connections without being started

So firefox dev edition makes connections after booting the pc, even when i did not open it. Now i dont think its a big deal because so far i can tell those connections to… (read more)

So firefox dev edition makes connections after booting the pc, even when i did not open it. Now i dont think its a big deal because so far i can tell those connections to the adress 127.0.0.1 should be only local connections that dont leave my local network, right? Question is, why does it do that? The standard firefox browser doesnt ever behave like that, so why does the dev version? What i dont like here is the fact that a program does things on its own without me interacting with it, firefox is a browser and should only be active when i use it, not on its own. So what are these connections and why are they there? How do you disable the browser acting on its own? I did not install the maintenance service.

Asked by Firefox_Beginner 1 month ago

Answered by cor-el 3 weeks ago

  • Solved

privacy and security

how do i unlock the privacy and security panel so i can make changes; i am a solo practioner and have 2 computers; one has that panel unlocked, and the other is locked. … (read more)

how do i unlock the privacy and security panel so i can make changes; i am a solo practioner and have 2 computers; one has that panel unlocked, and the other is locked. How to unlock? thanks

Asked by rk22 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

How to get rid of Google login screen?

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I… (read more)

Greetings from North-East of France, since a few weeks ago I'm seeing a (sort of) pop-up window suggesting to login with a Google account (see the screenshot attached). I've done some internet search to find out how to get rid of it, but the only suggestion I get is to modify an option in a Google account. However, I do not have a Google account! How to get rid of this disturbing pop-up? I already use Adblock Plus and uBlock Origin, yet Google passes through them! Thank you in advance for any help you may provide.

Asked by Massimo 1 month ago

Answered by MarkWithC 4 weeks ago

  • Solved

Toolbar & Menu Bar in black colour in Firefox 106.0 Private Mode

As of today, when I started a new private window of firefox, the Toolbar & Menu Bar showed up in black background colour. Can I configure this behaviour? I checked, i… (read more)

As of today, when I started a new private window of firefox, the Toolbar & Menu Bar showed up in black background colour. Can I configure this behaviour? I checked, if there is a private mode-dependent configuration of a certain theme, but is seems as if there is no option like this.

Thanks for any help, Richard

Asked by wurzelpurzel 1 month ago

Answered by wurzelpurzel 1 month ago

  • Solved

How do I remove a saved web address from Firefox 106?

I accidentally visited a bogus website instead of the legitimate UK Companies House website. I should have gone to companieshouse.gov.uk but ended up at companieshouse.o… (read more)

I accidentally visited a bogus website instead of the legitimate UK Companies House website.

I should have gone to companieshouse.gov.uk but ended up at companieshouse.org.uk which is an escort site! (Yeah, no, it wasn't what I was looking for, OK?!)

But now I cannot get rid of the bogus address and it autofills every time I start typing "companies".

I have deleted it from History, but it still appears.

According to searches I've done, I should be able to go to tools/ settings/ privacy and security/ forms and autofill where I would be able to delete it, but Firefox 106.0.1 now only gives me the option to change saved credit card details.

So where do I find the location that this is saved so I can get rid of it.

PS No, I do *not* want to wipe all my history/ browsing data etc just to get rid of one fake address!

Asked by graham12 1 month ago

Answered by graham12 1 month ago

  • Solved

Disable Firefox Private Browsing taskbar

I really hate the new version of private window which separated from the main Firefox windows group. I'm using windows and I pinned a lot of application in my taskbar and… (read more)

I really hate the new version of private window which separated from the main Firefox windows group. I'm using windows and I pinned a lot of application in my taskbar and I don't need new one. I already making habit to use private browsing for lot cases daily since years ago using same window group and this new taskbar entry ruin my productivity.

Is there a way to disable this behavior? stop wasting space on my taskbar.

Asked by SirusDoma 1 month ago

Answered by TyDraniu 1 month ago

  • Solved

Unable to log-in at t-mobile.com

When I try to log in to my account at t-mobile.com I get the message that Firefox is not supported in incognito mode. https://www.t-mobile.com/unsupported_firefox_incogni… (read more)

When I try to log in to my account at t-mobile.com I get the message that Firefox is not supported in incognito mode. https://www.t-mobile.com/unsupported_firefox_incognito


Logo Corporate Firefox is no longer supported in private mode

The Firefox browser is no longer supported in private mode on our site. To continue, please take Firefox out of private mode or choose another browser. We recommend Chrome, Safari or Edge.

Do I have to compromise my privacy and security just to use the t-mobile.com website?

This happens only on the t-mobile.com website and only after I try to log in to my account. If I don't try to log-in to my account their website works just fine with Firefox.

Thanks for any help on this situation.

Asked by Sammy 1 month ago

Answered by Sammy 1 month ago

  • Solved

How to disable Enhanced Tracking Protection on all sites and for every FF session. Choosing Custom, and deselecting all check boxes doesn't work.

I have tried the suggestions as described in the following article: https://support.mozilla.org/bm/questions/1273784 However, am still having the issue. It's as if the s… (read more)

I have tried the suggestions as described in the following article: https://support.mozilla.org/bm/questions/1273784 However, am still having the issue. It's as if the settings are totally ignored. I am using version 108.0a1 of Firefox developer edition. Ideally what am trying to achieve is away to disable all features of ETP. I figured setting it to custom with all values unchecked would have done the trick but it's not working. What works is if I add the site to the list of Exceptions for Enhanced Tracking Protection, then I will see all Ads loaded just fine on the page. However, this is not viable for me as I have a large list of sites that I visit, and I need to see the ads on them.

Does anyone know of a way to get around this feature in FF?

Is there another setting am missing from the previous article?

Asked by bjorn22 1 month ago

Answered by James 1 month ago

  • Solved

Firefox passwords on multiple computers

I am shipping a broken computer back to the manufacturer. I had installed Firefox on it using my Firefox account. Since I have used the Firefox password feature to store … (read more)

I am shipping a broken computer back to the manufacturer. I had installed Firefox on it using my Firefox account. Since I have used the Firefox password feature to store all my passwords, I'm concerned that someone at the manufacturer could access my passwords. (The computer refused to boot, so I was not able to scrub it prior to sending it back.) My question is this: if I change the Firefox password on my home desktop, will my passwords on the returned computer be protected?

Thanks for any help!

Tom Smith Ph. [phone# removed from public]

Asked by tasmith 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Email time stamp

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I c… (read more)

I recently deleted some email from my Yahoo.mail account and asked for it to be restored by Yahoo yesterday. Today the time stamp on all of my incoming mail is wrong. I contacted Yahoo and they said that I needed to enable my location to Yahoo from within Firefox. Yahoo is not listed as requesting permission so I am not able to enable the location for them. I switched to Chrome and the time stamp in Yahoo was correct. I exited Firefox and tried reloading yahoo.mail, but it did not fix the time stamp problem. They suggested I contact Firefox. How can I fix this?

Asked by harrisonpatti 1 month ago

Answered by harrisonpatti 1 month ago

  • Solved
  • Archived

Gmail 2-Step Identification Issues

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your … (read more)

I have 2-Step verification on Gmail. When I go to log in I get this: Insert your security Key into the USB. I cancel out of it and get this: Your phone can’t locate your device. Move your phone closer to the device where you’re signing in, and then try again. I "Try another way" and I try to get a "one-time security code" and it forwards me to a website where the cycle begins again. If I try "Auto-recovery" it sends me to google. I can access Gmail on the same machine via Chrome, but would rather not. I can also get it on Firefox on my phone.

I did recently turn on two-step and it asked if I wanted a key, and I thought it might mean Google Authentication, I think it meant a USB key.

Any thoughts? I rather not give up Firefox.

Asked by Eric166 6 months ago

Answered by cor-el 6 months ago

  • Solved

Remove an exception to never remember password on a site (undo never remember)

I told Firefox to never remember a website login user/pass but now want to revert this. I have looked for this option but can only find the remembered user/pass. There is… (read more)

I told Firefox to never remember a website login user/pass but now want to revert this. I have looked for this option but can only find the remembered user/pass. There is an option at the bottom of the chrome password list, but not in firefox.

Can someone please point me to the area that i can remove this "never remember logins for this site"

Thanks in advance

Asked by eXcalibre 1 month ago

Answered by cor-el 1 month ago

  • Locked

Autofill turned off, but FF still autofills my name

I have autofill turned off, but whenever I go to a a particular page that has a contact form for a web-based software I use for my business, FF automatically puts my firs… (read more)

I have autofill turned off, but whenever I go to a a particular page that has a contact form for a web-based software I use for my business, FF automatically puts my first and last names in the respective fields, in the place of existing names for my particular contacts.

How does FF have my name in the first place, since I have never knowingly provided it, how do I remove it from FF, and how do I stop this autofill from happening, since I have it turned off yet it's still working?

Locking thread - Duplicate of /questions/1391745

Asked by zillamobster 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Locked

Some sites do not load an error appears

Some sites do not load after the last update, sites which I have used before cor-el Oct 2, 2022, 10:33:13 I have an email reply but I do not understand the jargon I am … (read more)

Some sites do not load after the last update, sites which I have used before cor-el Oct 2, 2022, 10:33:13 I have an email reply but I do not understand the jargon I am not a comp. buff. I need to have clear instructions Thank you G. Arthur

Locking dupe thread - Original thread here: /questions/1391424

Asked by gladys2mike 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago