Firefox Support Forum

Hello For a few days now, every time I go to youtube the page appears almost completely blank (see screenshot). I've tried disabling all my extensions and go in troubleshoot mode but it still does not work. When I try removing youtube storage from firefox settings "manage cookies and site data" and saving, data of the same size is still there when I open the storage manager again. The only thing that seems to work is going into a private window but since I have to keep signing in each time it is painful especially with google MFA. Please help.

Thank you

Suddenly almost everytime I load a YouTube video I have to watch 2 - 4 min of ads, sometimes two in a row before the video starts. I no longer have the skip ad button. If I load the same link in Chrome or Edge I don't have this problem. My search engine is Duck Duck Go, but if I go to Google first and then to the video I still have the problem. I also have the Maleware Bytes ad blocker installed. Any suggestions?

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Have just noticed that there are no longer green Norton check marks against web results. Have spent all morning in live chat with Norton. They say it is the way it has been set up. Very disappointed as they check marks were very useful.

On my Windows-11 Laptop, the Vertical-Scroll-Bars in Firefox are too narrow for me to use comfortably. I am struggling with the Touch-Pad, Mouse Pointers, causing the frequently needed act of Scrolling to become a dreaded ordeal? If someone would provide clear and concise instruction on how to make the Vertical-Scroll-Bars the Classic Width of old, it would be greatly appreciated. Thank you! lg

Hi,

I have windows 11 pro 23H2 and latest Firefox installed. I have no keyboard attached to computer and when I touch the adress bar nothing happens, touch keyboard does not show up. I tried with 3 different computers. Edge and Chrome works and shows the touch keyboard. Any suggestions or is there a bug?

Greetings, I experienced this problem with the prior update, now after the current update i get this" internal Server error" Hopefully you can straighten this out. I hate using Google for anything!

Regards, Chris

I have migrated from old MacPro to new Mac Studio. Firefox ESR version 115.9 has migrated with it. I've downloaded the latest Firefox but it operates independently of the ESR version. How do I ensure new version has all log in, contacts and history?

I've tried EVERYTHING I can think of to fix this issue. When 'trying' to open a YouTube video in Firefox, I'm 'informed' that I'm offline - try reconnecting (or something like that). I'm NOT offline. Three other browsers have NO problem opening these YouTube videos; it's only Firefox. Can someone PLEASE come up with a REAL resolve to this issue? I don't want to give up on Firefox and go back to Chrome. But this issue is VERY annoying. Thanks to anyone who can provide constructive resolution(s). AL R.

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other application scrolls normally. I have tried searching here and elsewhere for a solution, and I have tried to change about:config settings based on the recommendations I could find to no avail. I have also tried to refresh Firefox and have used Troubleshoot Mode, but those too have not worked. I have no clue as to what could have caused this, as I have not been messing with any settings prior to this.

In the last week or so, iPlayer, All4, and Spotify (that I know of) have stopped working in the Firefox browser. All4's error suggests DRM isn't enabled, the others just say try again. Roll20 hasn't been working for even longer (more like months). They work in Microsoft Edge and Chrome. Youtube is still working, as are video players in social media.

I have tried the following solutions:

• Firefox is up to date
• Windows is up to date
• Updated graphics drivers
• 'Widevine Content Decryption Module provided by Google Inc.' is set to 'Always Activated' and is up to date
• 'Play DRM-controlled' content is ticked in about:preferences
• Checked if anything changed if either of the above were turned off (it did not)
• media.eme.enabled is set to true in about:config
• Put Firefox in troubleshooting mode
• Turned off my addons (including uBlock Origin) manually
• Tried in a Private Browsing window
• Turned off Tracking Protection
• Restarted my laptop

Nothing has fixed the problem, or given me any more indication of what is wrong. I don't know how to a) fix or b) find the problem. All I can think is that it may be related to the recent changes to Chromium regarding ad-blockers? But no one else seems to be having the same problem so I doubt it.

I have some Bookmarks on my laptop. I have some of these Bookmarks (Not all) on my tablet, plus some other Bookmarks.

If I sync them, which direction does the sync work in? Will all my Bookmarks on my laptop now appear on my tablet (Which I do not want to happen)? Will all my Bookmarks on my tablet now appear on my laptop (Which I do want)? Will I end up with two copies of most Bookmarks, because all my laptop Bookmarks are transfered to my tablet, plus all my tablet Bookmarks are transfered to my laptop?

I cannot find any explanatioin of what Sync actually does.

I recently switched ISP and now when I try to google anything with firefox I keep getting this message appear:

"Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot."

It prompts me to click 'I am not a robot' then pick out which lights have cars etc in them. Worked fine before the ISP change. Some notes:

- This does not occur on Microsoft Edge or Chrome. - The only add on I have is Ublock but it still does this when I have that disabled. Plus I have Ublock on Edge and there are no issues.

If it's my IP address, then why does this ONLY appear when I use Firefox? Surely it would also appear when using google on any browser if my IP address was in question...

From what I am reading online, my only option is to either: - Use a different search engine ; or - Use a different browser.

I'm curious to hear other people's thoughts on this.

I often like to have 2 browser windows open with multiple tabs going on each window. Recently, however I noticed that whenever I watch a video in full screen mode on one monitor then I switch focus to the second browser window to do other various activities, the video playing on the other monitor will sometimes exit out of full screen mode and continue playing in the original embedded small screen size. So far I've tried disabling all but the most essential extensions, put the theme back to the default mode, made sure my graphics card is fully updated, and even attempted a few setting changes people have recommended for fixing similar issues, but nothing seems to work.

As of right now, the only workaround would be to use the picture in a picture mode and put that to full screen, but that isn't ideal as picture in picture mode is set to be "always on top". I could also use a different browser, like Chome on my second monitor which doesn't seem to cause the video to exit full screen mode, but again, I typically prefer to use firefox for most things online.

Anyway, I'm now out of ideas on what to try to get firefox to behave in the way I want it to.