Firefox Support Forum

Locking this thread, please continue here: [/questions/1440721]
Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. In ~6 emails received so far, my only response option looks like clicking the "Mark It as Solved" button...I can't see how to answer, for example, that I'm using Debian Buster, with KDE. Also, jonzn4SUSE asked me to "see screenshot" of his SUSE distribution, but I can't see that image, nor a file attachment. Thanks again.

Locking this thread, please continue here: [/questions/1440710]
Firefox is unable to search for any new website. It will open any website I have used before but if I do a search for something new, the tab trembles and nothing happens. No search. No results.

I appreciate any help.

Thank you, Naomi

Something went wrong w/ the mouse, some of my tags disappeared & wasn't able to recover them via Ctrl+Z, so I decided to perform my 1st [Restore] (never had to do 1 before), since I had just recently done an [Export Bookmarks] & a [Backup]. Everything seems to have gone Ok, except that for every tag, all of the bookmarks listed under the [Name] column are duplicated. When I right-click & [Show In Folder], they both show in the same folder. When going onto their folder, they are only shown once, so there are no duplicates there. When I attempt to [Delete] 1 of the 2 duplicate entries they both get [Deleted], so I can only conclude that they are 1 in the same. But the question remains, "How can I fix this duplicate condition?"

Another related & interesting behavior is that, from any bookmark folder where you can clearly see there are no duplicated bookmarks, when you do a [Search] from the top-right-hand search-box, the "results" are also "duplicated", although you might need to sort them by clicking on the [Name] column control. So, I can go to any bookmark folder & clearly see that there are no duplicate bookmarks, but when you do a [Search], that's when you get duplicate entries. That leads me to believe that this is the result of the [Search] function, & thus for some odd reason the [Search] is generating "duplicate entries". And then perhaps, both the [Tag]s & the [Search] function are related.

Also, this "duplication" does not happen on newer added bookmarks, after the [Restore] was executed, & it's only a phenomenon that affects those bookmarks that were saved by the Bookmarks' Library [Backup] function, & thus this anomaly was introduced by the [Backup].

Actually, I just realized the problem is more complicated than I thought. The reason any search results in "duplicate bookmarks" is because there are 2 sets of folders, 1 set above the other, & if you don't scroll down all the way you won't see it. So that's why there are actually "2 Sets Of Bookmarks", because there are "2 Sets Of Folders", 1 above the other. The problem is that when you delete any "Duplicate Bookmark" you delete them both, & not just 1 of the 2 bookmarks.

I wonder if it would work, to "Delete All Bookmarks" & then do a [Restore]?

Could "Mozilla Support" answer that?

Don't know why every time I attempt to [Post A Reply] & get an "Error",... So I'm going to post my reply right here,...

Fix: (2024-02-19) Of course, I did some testing before I concluded what was the best approach, but since I noticed all of the "Bookmarks Folders" were duplicated under [Bookmarks Menu], an easy fix is to go to the "bottom duplicated folder", right on top of the [Other Bookmarks] folder, & "Select It" (by clicking on it) & [Delete] it (w/ the [Delete] key on your keyboard). Do this 1 by 1, until you reach the "bottom folder" of the bookmarks' folder you certainly don't want to delete. Close Firefox & then reopen it - to make sure Firefox takes care of any garbage-collection. Then do your Bookmarks' Library [Export Bookmarks To HTML] followed by a [Backup], & you are good to go.

Actually, I don't know what introduced the error. Don't know if it was Firefox's [Restore] function, or it could have been me (by accident) w/ some "unnoticed & unexpected" move of the mouse/trackball, which accidentally duplicated all of the folders w/o me noticing, & that is why all of the "Bookmarks" were "duplicated".

Happy Firefox Browsing,...

Locking this thread, please continue here: [/questions/1440272]
Signon to GMAIL or Youtube Premium inside Firefox both return an error about using an unsecure browser. No issue with Chrome or Edge.

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page.

My version of Firefox is 120.0.1 and has been downloaded from the Mozilla website.

The problems occurs with all PDF file both local and from the internet.

The attachments are highlighted in blue in t he opened PDF file but cannot be opened. There is no way to click on the attachments.

Attached is a screen shot of one PDF file because I cannot attached the PDF file itself

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS MY PASSWORD IS CORRECT AND THE SITE IS WORKING. PER THEIR ADVISE ALL HISTORY HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES IS WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL.

I noticed that someone else had this question, but instead of answering it, it just got archived.

When browsing Youtube, the browser Back Button doesn't work. For example, if I start on the Youtube main page, then click on a video, it will show the video. But then, when I click the browser's "Back" navigation buttion, it does not take me back to the main page. The URL in the address bar will be the main page, but it will continue to display the video I just watched instead.

This only seems to happen on Youtube. It's been a problem for a while - possibly as much as 2 years or even more. And it doesn't happen every single time. However, it has been happening a lot more frequently lately.

It's almost as if Firefox just doesn't want to refresh.

I've tried clearing the cache. The problem persists. I've dried disabling all add-ons. It still happens. I've tried running it in troubleshooting mode. Still a problem.

I've tried to duplicate this in Microsoft Edge; it doesn't seem to happen there.

why are some of my YouTube videos not showing up at all in FIREFOX? also says I don't have access to "community tab" on Youtube which I do. None of these problems with GOOGLE CHROME - why is Firefox being so glitchy? its become a terrible browser.

I asked this question about 115.4.1 and was told to try in safe mode. However I cannot connect to my mail servers of which I have 2 and Gmail when in safe mode. Please look into the resource handling problem with the new Thunderbird under Win10.

1) Whenever I open Thunderbird the Gmail messages apparently get refreshed taking several minutes. I have cleaned up that inbox and limited to 366 days of mail.

2) I spent hours moving mail from past year from my other accounts into local storage. You no longer can scroll and block select more than about 20-30 messages at a time regardless of the background activity 1) above. The program requires you to repeatedly release shift key to grab more than a few messages. If you are able to grab say 1000 messages, and try to move them, the system chokes and does not respond.

3) Any background activity impedes the ability to scroll the inbox.

The new versions are crippled in some way as far as resources. The older version was more tolerant.

Please listen to complaints. Putting in safe mode I cannot troubleshoot. It is also very difficult in Win10 to follow instructions to safe mode unlike previous OS.

I have multiple internal websites, which all follow the pattern of [site.one.two] which resolves fine using the internal DNS server i have configured by going to https://site.one.two and through other programs via site.one.two, and all the [one.two] suffixes are blacklisted from being resolved with DoH in firefox, but it still forces a web-search, even with searching from address bar being turned off, instead of resolving through my local DNS server (local server resolves local domain suffixes, anything else gets resolved through cloudflare DNS). I haven't found a fix in any other forums, and there are enough unique internal addresses that manually adding each and [every site.one.two] as an exception would be something i would like to avoid. Is there any way to tell firefox to resolve through DNS first for addresses or domain suffixes?

I was told to click on the video area to solve a problem with text displaying The solution seemed quite simple But I cannot see any video area on Firefox Version 122 I looked at all the View drop-downs including Toolbars, Sidebar, Zoom, Page Style I tried clicking everywhere but nothing worked Can anyone tell me where it is? or how to get it to display?

I have Windows 10 64-bit professional operating system

I asked a question earlier about being blocked from a site that I frequent while using Firefox but not when using Edge. I don't use Edge much but another difference has become apparent. Many of the sites like news sites an information sites seem to take longer to open than they used to on Firefox, I can see little icons going back and forth in the tab at top. Normally this lasts for ten seconds or so then the site I was after appears. I was on Edge and noted that this was not happening. I spent several minutes going back and forth and I definitely have an issue with Firefox. I have Windows 10 running on an old desktop. I use Express VPN I use BitDefender In Firefox I use Adblock Plus, Ghostery, I use Duck Duck search

Do I need a new version of Firefox or what? It says it is up to date 121.0.1 Have been using Firefox for years and not had any issues like these. Mark