Firefox Support Forum

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service.

In Windows, the Apps & Features (old: Add/Remove Programs) list adds the Mozilla Maintenance Service in the list of programs it can uninstall. The version number entered here is the version number of the Mozilla Maintenance Service upon installation.

Other methods of updating Firefox may update this service (current release version: 102.0.1.8221) - however, the version number contained within the Windows Apps & Features (old: Add/Remove Programs) list is never updated, and will instead display the original installation's version number.

I'd like to recommend that this be fixed, so that the version displayed in Apps & Features (old: Add/Remove Programs) always displays the current version installed.

(One of those flaky "software updater" utilities pointed this one out to me. "You have an old version of the Mozilla Maintenance Service installed!" yes, if you go by the numbers offered by the Apps & Features list...

I, foolishly, deleted a folder, in Windows 10, labeled Old Firefox Files. Now, I cannot reinstall a functional Firefox. Firefox will install but all I get is a empty browser window that will not link to anything. Is there any help or am I doomed to use Edge?

Please turn off the download drop down menu that appears every time I do a download...if you cant do that then give your users the option of turning it off or on...

Ever since the update I have no visible Tabs but only bookmarks.... I can go to a website(tab created) and then go to another bookmark that is shown but when I close it it closes firefox. I've tried to download an older version such as 90.0 but it automatically downloads the newest vers. of 102. see attached pic... once upon a time the tabs were at top and if I decided to close it, it would close but it wouldn't close firefox, I would just go to another tab. Quit upgrading for the sake of upgrading! If it ain't broke, don't fix it!!! I need some assistance..

I can't install any add-ons, I always get the Subject, I've reinstalled Firefox, Restarted on troubleshot mode reset Firefox and clear starting cache, problems persist!

Where do I go to find the current updates? I have followed instructions on the support page, but it doesn't take me to anything but more questions. I get a dialog box on my screen saying there is an update and to download and restart. I did that, but it did nothing and I keep getting that dialog box. Where can I go to see if I have the most current version? I have been all over the FF pages and can't find anywhere that says anything refering to "current update available".

I am trying to add my Android phone as a device to Firefox. I initially invoked the code scanner next to the search bar, but got a message saying that the code had to be scanned from within the Firefox app. So I installed the app and followed these instructions entitled "Connect Another Device".

• If you haven't already, install Firefox on your mobile device. • Open Firefox on your mobile device. • Open the menu, tap Settings and select Turn on Sync. • Scan this code:

There is no Turn on Sync option in the Settings menu. I have looked in every menu item that appears even remotely related to syncing with a QR code or adding a device and come up empty.

I found this exact issue in two existing questions, but neither of them had ever been answered, which makes me less than confident that mine will. If there is a Turn on Sync option in Settings, and I just overlooked it, please explain step-by-step where I can find it. If there really is no Turn on Sync option, please provide an alternate method of adding my Android phone.

Thanks.

Hello, I need your help and support. I put in steps what i had done.

1. I had a sync in my account dchisinska-br@o2.pl 2. Format C: without extracting my profile 3. After reinstal Win10 I wanted to sync but forgot the password 4. Reset password, BUT didnt know that when I change my password without Recovery Key all will be lost. 5. When I realized that this happened I found a profile from 2019. 6. Every time when I copy data form old profile to new profile browser want to refresh and whole profile is clear withou data. 7. Also I opened Help->more tools for Troubleshooting information -> Profile folder -> Open -> COPY from old to new. Nothing happened. Still have nothing.

I lost all my password, history and everything.

Please help or how to solve this problem. Or maybe you can recover data from SYNC which is missing after changing password to my mozilla account.

Thank you, Danuta

Years ago I imported a Firefox profile from Ubuntu 16.04 to a PC running 18.04. It wasn't very hard. View Hidden Folders, find the old FF profile, copy it. Then go to the 18.04 PC, delete or rename the existing profile, and paste in the profile from the 16.04 rig. Restart the PC, Firefox came up on the 18.04 PC just like it did on the 26.04 PC.

But Ubuntu is doing something different now. Firefox is inside the "snap" folder. Apparently snap is some sort of new package mgr. (?)

I found a firefox profile a few levels down inside the snap folder: Home/snap/firefox/common/.mozilla/firefox/xxxxxxxx.default

Does snap complicate things? Or can I replace the new profile on the 22.04 PC inside the snap folder with the profile that I want to use from the 18.04 PC? Just like in the past, but inside snap rather than the .firefox folder in Home?

Hello,

I use a 2019 Macbook Pro. While I was out of the country for a few months last winter, I left my computer behind and used my work laptop only. When I returned and performed a few updates to my Macbook, I noticed that each time I want to use Firefox (when restarting my computer), I have to download it and sign in (which also prompts a new sign-in email from Firefox). I never had this issue before on my computer or any prior computer, so I'm wondering if it's a basic fix to where I could use it each time I restart my computer without having to go through the process of downloading and signing in. It doesn't take much time, just an additional minute or so each time I want to sign in, which gets a bit annoying. Please let me know.

Thanks,

Dan

Hi!

I found from internet that updates should be stored in: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates

But I dont even have that folder but somehow firefox tells me to restart to install updates.

Since internet documentation seems to be outdated on this aspect I decided to ask here.