Firefox Support Forum

Hello Firefox Community,

I've been a long-time fan of Firefox's bookmarks management system, but over the past year, I've encountered a persistent issue that's affecting my productivity. I regularly use the bookmark bar and organize my bookmarks into folders. However, any changes I make don't seem to stick and get reset after a period of time. This is especially frustrating as I heavily rely on bookmarks to keep my browsing organized. Problem Details

Here's what typically happens:

1. I add a bookmark to a specific folder or position, either in the general list of bookmarks or on the bookmark toolbar.
2. Sometime later, that bookmark leaves its designated position and moves to the bottom of the unsorted list of bookmarks.

Devices and Operating Systems

• MacBook M1 2020 running macOS Monterey
• Dell Alienware 17 r5 running Windows 10

Both devices have the latest version of Firefox installed, and I use Firefox Sync to keep my bookmarks and settings consistent across these devices. Suspicion

I suspect that this issue occurs when I make a change to bookmarks on one computer and then open Firefox on the other computer. The bookmarks seem to reset, possibly due to some issue with Firefox Sync.

Looking forward to hearing your thoughts and possible solutions!

Kind regards,

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Hi, these are the files I found where you suggested I search. What's next? THANK YOU!

23p2fto4.default and 309gz60n.default-release

Paul

The bookmarks scrolling issue since the last update remains, and there has been zero response from support regarding it, no matter who's asked about it.

How about this - when is the next FF update expected? I'm sick and tired of wasting time using a browser that only lets you open one bookmark at a time, and expects you to scroll down through all of them each time you need to access a different one since it no longer holds its place like it did before the last update. And I'm sick and tired of wasting time reporting an issue to "support" only for it to be ignored.

How can I view the bookmarks/library in the browser pane, rather than a toolbar on the side? I can't read the small print, my folders aren't visible, and a miss-click collapses the entire menu.

I want it to open like the "settings" menu, where it is in the browser pane like any regular website.

I thought I had two different accounts. Home, with my personal email and work, with my work email. My work computer crashed a few months ago, and out IT department was able to recover all my bookmarks, but it wasn't easy, so I was told. I decided to do what I do at home and that was to create an account for work, which I did. I now have an account for home with it's own bookmarks, and email, and a work account with it's own bookmarks and totally different email. I recently got a work phone. In the process of setting it up I synced it up with my work account. when I came home tonight I got online and all my work bookmarks were on my home computer. How did this happen? Now I don't have my home bookmarks. I tried signing out and signing back in with my home account, but no luck. This is very frustrating especially since they are two totally different accounts. SO, how do I get my home bookmarks back on my home computer? Thanks

My bookmarks are in the list, but URLs which are not bookmarked are also in the list. (I say some of the entries are not bookmarks because there is no blue star if I double click on them.)

This morning after no noticeable change to my computer, the bookmarks are missing from Firefox. I thought it might be after last update, but that was a week ago (I think) and I didn't have this issue until after the weekend (computer on but not used, system did not restart). The bookmark backups are listed but i get the following error when trying to load them:

"Unable to process the backup file."

I have found the file location, but even trying to do it manually gives the same error.

Is this a bug from the new update?

Firefox just updated. Now my Bookmarks Toolbar Menu is decimated and replaced by "Most Visited". How do I get back all the bookmarks I have saved over many years. I want them even though I don't visit them often.

When I use Microsoft Edge Browser in the top row it shows my Bookmarks and to the left it also shows an icon that allows you to jump back to the Edge Browser.

In Mozilla Firefox there is no icon to take you back to the Firefox browser. Occasionally a site will Hi-Jack you and trying to use the back arrow to get back to the Browser does not work. The only solution is to shut down the Firefox browser and then restart it again.

I would rather use Firefox as it support HTML 5 audio which is not supported in Microsoft Edge.

Can you please advise.

Many thanks

Les Finch

How can I transfer my bookmarks to Chrome IN THE SAME order as I have them in my Firefox? I know how to transfer them, but I need them in the same order as I have them in Firefox

Dear Firefox Support,

I am writing to report an issue that I encountered while attempting to recover my bookmarks in Firefox. After reinstalling Windows, I installed Firefox on my new system and attempted to retrieve my saved pages. While browsing through the settings, I discovered a backup recovery button in the bookmarks section and assumed it would restore my previous session in Firefox. Unfortunately, this action deleted all my saved bookmarks and set them to the default settings.

I am extremely disappointed and upset about losing all of my bookmarks, and I am hoping that you can assist me in recovering them. Additionally, I have been unable to locate any method of restoring my saved pages, and I would appreciate your advice on this matter as well.

Please let me know if there is anything that I can do to retrieve my lost bookmarks and recover my saved pages. Thank you in advance for your assistance.

Sincerely,

Pavlo

I wasted about an hour trying to make my bookmarks within a folder I named (let's call it "Foolhardy books and CD's") be transferred to Chrome. Every single OTHER folder and bookmark within NOT called "mobile bookmarks" IS transferring!!! Worst is 1) I didn't start these bookmarks on the computer I'm using...and use 'sync' but no one ever told me that would become a dodo bird distinction when it comes to easy bm transfers. I have tried saving it in JSON or plain text on desk top as new folder and again, it just doesn't like the particular Foolhardy file from any otherwise complete 'add to Chrome from Firefox" etc. There's some dudes on a google search on this with a converter, but it doesn't do a darn thing, and no clear way to contact them "if somethings not working". My concern is if I can't get this bookmark folder to convert out of mobile format, its pretty pathetic, meaning it is trying to make me stay within Firefox/Mozilla format....ugggh!

Hello, I upgraded my windows 8.1 system with firefox on it to windows 10. The windows 10 upgrade saved my windows 8.1 files. I installed firefox on windows 10. I deleted the files created by the install in the folder 'profiles'. When I copy my old firefox profile contents into that firefox profile folder, firefox does not pickup my bookmarks and extensions as I had hoped. Is it possible to get firefox to recognize my old profile contents? Thanks, Doug

Hi,

We use a cloud-based ERP system. To access it, we use a bookmark for users to get to the initial login screen in Firefox. There has been a change in the login screen that will require us to use a different URL. We have about 75 PCs with many having multiple user profiles for Firefox that need the new URL.

I know how to quickly copy and paste the bookmark by remoting into a PC and then doing a copy/paste from the bookmarks toolbar on my PC to the bookmark toolbar on the remote PC.

I could also create a procedure for users to create their own bookmark but I think some users would find that a challenge.

I'd like to make this process more of a silent install but haven't figured out how to manage it.

We're currently all Windows 10 Pro using Firefox v101.0.1 64-bit.

Any suggestions?

Thanks.