Firefox Support Forum

Hi Firefox Team, I am a university student, and I keep getting these messages below, especially when I am doing research for my assignments; it is painful as time is of the essence. I need your help asap. I have already cleared my cache, and cookies Thank you The connection was reset

The connection to the server was reset while the page was loading.

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   If you are unable to load any pages, check your computer’s network connection.
   If a firewall or proxy protects your computer or network, make sure that Firefox is permitted to access the web.

Alpha

I'm running the latest version of Sonoma, and Mozzila / firefox was just upgraded. Once I upgraded to Sonoma I began to notice that command n would not open a new window "sometimes" - none of the dropdown from the status bar worked - except "firefox" - I can drop that down with mouse and click on "setting" which seems to "wake it up" and it functions normally. It just can't wake up if it moves to running in the background, tab applications over to firefox and then command n to open a new window - Anyone else experience this - I can't find a setting?

Lately, every time I turn on my computer, Google comes up as my browser. I believe that Avast, for which I have a paid subscription, is responsible for this hijacking. I have never used Google as a browser, nor do I wish to. I have to constantly maneuver to use Firefox. I am not omputer savy, so I need help.

1. How can I prevent this? 2. Is there a Federal Agency to complain to? 3. Is Firefox aware of this?

Thank you, Nick M.

All downloads "fail" using Firefox. I have tried many things. Some on the internet says the fix is difficult. Other browsers have no issues with downloads. I go to them when I need to download something. I like Firefox, but if I can't resolve this issue, I may have to go to another browser. Help.

4 PM, November 7, 2023 EST. The "About" page of all YouTube channels suddenly disappeared, whatever the the login status. A compressed version will show up from a channel's home page when clicking on the site description from its Home page. Make things weirder, ~6:15 PM it WAS visible from the Tor browser but started acting the same. I have no ad blockers, or ANY extension installed on any apps, including Firefox/TOR browsers. Updates to both browsers were made prior to this behavior. It may be Google/YouTube's fault but it's becoming frustrating because I prefer Mozilla's browsers over Edge or Chrome.

I am developing an extension that will fix YouTube spacebar issue (after recent YouTube update after Alt Tabbing from other window, spacebar is not working to Pause/Play videos).

The problem is that my extension is not working anywhere except on https://www.mozilla.org.

I've already added "*://*.youtube.com/*" to "host_permissions" in my manifest.json file and it's displayed as "Can always read and change data on this site" on YouTube, but it does nothing. On https://www.mozilla.org my extension is activating properly (writes test message in console).

I added my extension on "about:debugging". Can it be related with that? Appreciate any help!

I have cleared the cache, cookies and history. I can use Google Chrome just fine, but do not want to. They only way that I can get to any website is via Troubleshooting Mode. This is getting quite frustrating. I see that others are having the same problem. I use the Standard for browsing. This has been going on for a couple weeks. At first, I tried to get it to work by changing to No Proxy, it was working. Then it did not. I have read through what others are going through and they seem to have the same problem. There has to be some way to fix this. I even ran a complete virus scan that takes up to 10 minutes, and it did not find an issue, so I think this is a major bug on the Moz://a side. Any help would be greatly appreciated. You guys are the best!! Thank you.

Hi,

I experienced at least two times recently that the browser on windows 10 looses all the opened tabs and pinned tabs too. Last time it did also that when I closed the program and it opened itself again immediately without tabs and closed itself down again. Next time I opened the program there was no opened tabs at all again. I have the latest version for windows 10.

What do you suggest me to do?

Thanks for help! Br, Balint

II'm using Win 10 Pro and am having an issue with adding new FF profiles.

I have a shortcut icon in the (bottom) Win 10 taskbar. I've created new FF profiles with unique names and paths, etc. But when I open FF as one of those profiles the open window(s) "attach" to an icon / shortcut in the taskbar, even tho' that icon / shortcut has a completely different target (i.e., path for starting FF).

I don't want windows from Profile New 1 or Profile New 2 to look as if they are for Profile Icon_in_the_Taskbar.

I hope this makes sense. I've created profiles in the past and didn't run into this problem so perhaps it's me. But I also don't believe I'm doing anything different than before.

If I add sites to 'Exceptions - HTTPS-Only Mode' list, I expect that sites are preserved after browser close and restart. But after I close and restart Firefox, the list become empty.

I don't know why this happens. I even deleted every profiles and created new profile. The problem still exists.

Is there any way to manually add HTTPS-Only exception list by editing files in profile directory like 'prefs.js' as a workaround? If Firefox can't save the data, I will manually edit that file and mark it as read-only.

I am worried now.

I hope it is a glitch and not something serious.

Today I powered up and wanted to go to a site. (password saved in FF)

Nothing popping up.

Strange.

Go to the about:logins page. I get this: (See picture)

I can't log in.

Should I be worried?

I can't access my online account from Firefox. I get the following message:

Our online banking system is currently unavailable. Please try again later. We're sorry for the inconvenience.

I can't watch YouTube videos because it says I'm using ad blockers (I disabled the ad blockers in Firefox that I didn't know had been activated, but it still won't let me watch anything but my channel.)

I can access my online account from Safari with no problems or messages.

Thank you for your help.

Hello, I have been getting a bit annoyed at something very small that I tried to fix, but nothing I do is working.

I am wanting to use the address/search bar and click my mouse wheel to open a new tab in the background. Without switching to the newly created tab. But instead it's always switching to the new tab right as I click with my mouse wheel.

I have tried looking up the problem online and following the people's advice on other posts. Nothing is working to change this. At all.

I went to the "about:config" area and tried switching a few settings related to opening the tab in background and restarting Firefox, I tried going to the actual setting page and the checkbox for "When you open ... switch to it immediately" was unchecked. Nothing was changing at all and clicking the mouse wheel was still opening and switching automatically. (All "__inbackground" stuff in about:config is set to true at the time of this post, I have noticed that changing stuff in there and restarting Firefox isn't effecting/changing anything)

I would really appreciate some help if this is still able to be changed. I recently switched from Chrome to Firefox, and I really loved how I was able to click my mouse wheel to open a tab in the background. (Also, I am using the latest version of Firefox)

I can log into the RYA site, I then want to access a specific part of their site (Cerificate Administration), I click on CAdmin but nothing happens. I have contacted the RYA who have acknowledge a problem exists and sent me a message, which is below, unfortunetly I do not undestand what they want me to do on Firefox - do you understand? Can you help please?.

Many thanks John Knopp

From the RYA 'Thank you for your email, and apologies for the continued issues with your access to Certificate Administration. Please can I ask that you enable all Cookies for the RYA website on your web browser. Currently, some browsers cookie policies prevent the correct operation of our website. Instructions on how to allow cookies for various browsers can be found below. Microsoft Edge https://support.microsoft.com/en-us/microsoft-edge/view-cookies-in-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879 Mozilla Firefox https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop Google Chrome https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop macOS Safari https://support.apple.com/en-gb/guide/safari/ibrw850f6c51/mac Opera https://blogs.opera.com/news/2015/08/how-to-manage-cookies-in-opera/ We are actively looking into the issue and hope to have a resolution shortly. If this does not correct the issue you are having, please let us know.

Kind regards

Richard Behrens Technical Support Administrator Royal Yachting Association'

Firefox displays weird characters in text when some pages are loaded. This appears to happen with Helvetica font and maybe some others. The problem seems to go away when firefox is launched in safe mode, and does not occur in other browsers. After a little digging I found when I turn hardware acceleration off the problem seems to fix itself. I'd rather not operate firefox with this option off, and I have a relatively new mac so this shouldn't be an issue. Is there a better way to solve this problem? Attached are pictures of the issue when hardware acceleration is on. As you can see, there are weird characters that display on the right.

A webpage (https://cozumelparks.com/en/chankanaab/) occasionally tells me I need to update Firefox. (FYI, something similar happens when I access the page via Chrome). I've checked and know my Firefox is up-to-date. So, this seems very sketchy. What's up with this seemingly dangerous request to click and "Update Firefox"??