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  • Archived

error code 224003

I think Firefox just updated to 106.0.1 (64-bit). Since then I am not able to play videos on certain sites that I need to for work. I get a message "This video cannot be … (read more)

I think Firefox just updated to 106.0.1 (64-bit). Since then I am not able to play videos on certain sites that I need to for work. I get a message "This video cannot be played (error code 224003)" This happened last year and I can't figure out how I fixed it other than it is definitely Firefox.

The website that breaks is: https://travelfilmarchive.com/home.php

Asked by Dave 1 year ago

Last reply by Dropa 1 year ago

  • Solved
  • Archived

What frame rate settings are available, and where are they documented?

I use layout.frame_rate 1 to block animation, and to replace painful partial scrolling with clean jumps. I can't use an intermediate frame rate, such as 3-30 fps, due to … (read more)

I use layout.frame_rate 1 to block animation, and to replace painful partial scrolling with clean jumps. I can't use an intermediate frame rate, such as 3-30 fps, due to the seizure risks, or a high frame rate, such as 60 fps, due to migraines when hit by "smooth" animation, "ease in-out" animation, zooming animation, parallax animation, partial scrolling with one part of the window sliding alongside another, etc.

about:config involves some other frame-rate and frame_rate settings;

gfx.display.frame-rate-divisor starts at 1

layers.offmainthreadcomposition.frame-rate starts at -1

layout.expose_high_rate_mode_from_refreshdriver starts at true

layout.frame_rate starts at 0, which defaults to monitor settings; I've reset it to 1 (1 frame per second).

layout.throttled_frame_rate starts at 1

What are these and what do they do? I've tried looking them up, and see a bunch of posts about browser diagnostics, or *increasing* frame rates, or the like.

Asked by MarjaE 1 year ago

Answered by cor-el 1 year ago

  • Archived

System print dialog -- print preview cuts off document

Open PDF from email for printing. Use system dialog box on iMac to preview document -- its always displayed in large font and only part of document displayed. This brow… (read more)

Open PDF from email for printing. Use system dialog box on iMac to preview document -- its always displayed in large font and only part of document displayed.

This browser is unusable.

Asked by Dean 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

How can I locate the cookie (or cookies) used by a specific website and delete them (not all cookies)?

I'd appreciate easy to follow steps (for the last version of Firefox for a Mac using Mojave) to locate cookies for only ONE SPECIFIC website and delete them. Thanks. … (read more)

I'd appreciate easy to follow steps (for the last version of Firefox for a Mac using Mojave) to locate cookies for only ONE SPECIFIC website and delete them.

Thanks.

Asked by Sue 1 year ago

Answered by Balázs Meskó 1 year ago

  • Archived

I tell it to sync, it never does. Stored information is now years old, can't update.

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.… (read more)

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.

So from the profile that has all the settings, I tell Firefox Sync to sync. It says it's syncing.

Then I quit Firefox, open with the profile manager, create a new blank profile, and sign into Firefox Sync using the same Firefox Account.

Within a few minutes, sync completes, and my new browser profile is exactly like an old copy of firefox that I deleted maybe 5 years ago. All my old extensions, tabs, everything.

I need to sync my CURRENT Firefox so I can restore a clean profile to it. Not restore a setup from a copy I deleted years ago.

I've tried this process about 4 times now and the result is always the same. Firefox sync does NOT see my current tabs, extensions, bookmarks, settings, anything. It keeps the ones from years ago no matter what.

I don't want to delete my firefox account and start a new one because it will cause me to lose access to all my forum comments.

Asked by Zatukp 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Labels printing too big for space

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the labe… (read more)

I've been printing Poshmark shipping labels via Firefox from my Mac laptop for years. Suddenly, the font size of the label is so enlarged that only a portion of the label prints. If I download the label onto my laptop and then print, it prints in the correct size. I can also print that same label from my old Mac computer and it works correctly. Why is it suddenly not working to print directly from the website (or Gmail)?

Asked by tisha92 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Redirects

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University we… (read more)

Every time I enter a link to a google service, I see a notice that says "Your should be redirected in a moment..." and then I get redirected to the Stanford University website (https://pass.stanford.edu/signin.html). It is not a specific website redirecting me, but rather some algorithm is detecting a google link and sending me to Stanford University instead . For instance, if I paste in a link to a particular location in Google Maps, I will end up at Stanford instead. I have no idea how to fix this, but it makes me avoid Firefox and use Chrome because Chrome does not redirect. I would rather use Firefox.

Asked by bruce98 2 years ago

Answered by bruce98 2 years ago

  • Archived

Printing - garbage with Firefox, OK with Safari

I am experiencing many times that Firefox prints garbage, not what's on the screen. To get around the problem I switch to Safari. Is anyone aware of this or I am the onl… (read more)

I am experiencing many times that Firefox prints garbage, not what's on the screen. To get around the problem I switch to Safari.

Is anyone aware of this or I am the only one experiencing it? Is this a known bug?

One example:

https://www.amazon.com/Delta-Faucet-U6300-Handshower-Mount/dp/B0064TYA4S/ref=sr_1_5?keywords=grab+bar+shower+holder&qid=1655171785&sr=8-5

Prints little circles...

If I switch to Safari, I get on paper what I see on the screen.

Asked by Sue 2 years ago

Last reply by Sue 2 years ago

  • Archived

Your system has run out of application memory

I am using the latest version of Firefox with Mojave on a Mac. Lately I have experienced slowness despite the fact that I didn't add any software and I have Norton check… (read more)

I am using the latest version of Firefox with Mojave on a Mac.

Lately I have experienced slowness despite the fact that I didn't add any software and I have Norton checking for viruses. Recently I got a message "Your system has run out of application memory" when I had 5 tabs open in Firefox. I checked Activity Monitor and it showed Firefox using 1.16 GB. 7 other apps were open, the next one with the highest memory usage was Mail (465 MB). Activity Monitor showed 30 instances of FirefoxCP Isolated Web Content entries.

I attached a screen capture showing what Firefox was using in one of these instances. Is this "normal" with 5 tabs open?

I closed the open tabs and quit Firefox. Memory usage by Firefox went down, but after a short time the problem happened again.

A search on the internet showed lots of similar complaints about FirefoxCP Isolated Web Content. Is this a known bug? Any way to avoid this problem?

Thanks.

Asked by Sue 1 year ago

Last reply by Sue 1 year ago

  • Archived

Canvas Issues

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and t… (read more)

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

Asked by krismalbo86 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

PLEASE HELP ASAP - CANNOT CONNECT TO GOOGLE OR GMAIL!!!

What is going on? After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within f… (read more)

What is going on?

After doing a reset to try and get rid of the yahoo redirect malware attached to the Firefox browser, now I cannot access google search engine within firefox, or my gmail email account. I get the error messages attached below. I have spent hours looking on your support pages and tried all ways and NOTHING WORKS!!!!

FIrefox has been my default browser for years but if you cannot fix this very annoying and frustrating bug, I will be forced to your Chrome.

Very unhappy with this

I am using a MacBook Pro and latest version of FIrefox 100.0

PLEASE HELP ASAP!!!!!

Asked by nz.jason.duncan 2 years ago

Answered by nz.jason.duncan 2 years ago

  • Archived

junk ebay labels

Ebay labels have worked fine for 19 years, but for the past 10 days labels being generated still look ok . . . although slightly different . . . and are no longer scanabl… (read more)

Ebay labels have worked fine for 19 years, but for the past 10 days labels being generated still look ok . . . although slightly different . . . and are no longer scanable at the post office. Ebay has been unable to fix the problem so I'm wondering if it might be from my end? These "new" labels have what appear to be "pieces" of a QR code in 3 places.

Asked by politpaul 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Unwelcome pop-up on download

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of t… (read more)

I'm downloading a lot of images, and every time I do so a popup box appears showing the most recent five downloads and a button to show all downloads, It covers some of the icons I use for downloading images which is frustrating. If I right click on any of the downloads one of the options is to Clear Preview Panel, so I assumed it was called Preview Panel, but help does not know about that and I can't find how to stop it coming up (it used not to until I did something, I don't know what) It's driving me crazy.

Asked by Bazza43 2 years ago

Answered by Dropa 2 years ago

  • Solved
  • Archived

Cannot set cookie preferences when using Firefox

Hi: I tried to set cookie preferences for different websites. For reasons that I do not understand, I cannot move the "slider". I even turned of the existing protection… (read more)

Hi:

I tried to set cookie preferences for different websites. For reasons that I do not understand, I cannot move the "slider". I even turned of the existing protection for the websites, but nothing changed. I tried the same with Safari using the same computer and mouse, and I had no problems.

Is this a known bug?

I attached a screen capture. Thanks.

Asked by Sue 1 year ago

Answered by cor-el 1 year ago

  • Archived

How to Customize Keyboard Shortcuts on Mac

Hello Team, Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts. By defaul… (read more)

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Asked by Naman Bansal 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Not printing properly on eBay with built-in PDF viewer 103.01 (64-bit) Mac OS

Hello, The last few days, I've been having issues printing with the built-in PDF viewer, but only on eBay. The invoices and labels will look fine in the preview, but whe… (read more)

Hello,

The last few days, I've been having issues printing with the built-in PDF viewer, but only on eBay. The invoices and labels will look fine in the preview, but when printed, any images on them will come out garbled and corrupted.

I tried to print using Chrome and had no issues. Would this be just a Firefox issue, or an issue with eBay and Firefox.

Any help would be appreciated! Thanks

Asked by jasrob1022 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Bookmark folders don't always open on mouseover

Hi there, I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-f… (read more)

Hi there,

I've got plenty of bookmarks organized in folders and sub-folders (never could wrap my head around using tags). Normally, hovering on top of a folder or sub-folder just opens it. However for some unknown reason, some folders just don't open on hovering. By contrast, opening the "Manage bookmarks" pane shows all bookmarks are there and functional. The issue only appears in the menus, and I'm not sure when it appeared exactly.

Already tried: Renaming faulty folders: no effect Moving bookmarks into a newly created folder: no effect Moving faulty folders into an already-working folder: works, except if the folder is the one containing the root menu.

Screenshots: A working sub-menu: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-24-be01e3.png

Two different, non-opening submenus: https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-43-4a4bb1.png https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-01-10-56-50-615eee.png

How to solve this strange issue?

Asked by cubytus 1 year ago

Last reply by willjoe24421 1 year ago