Firefox Support Forum

Dear Sir/Madam,

I need help with Mozilla Firefox 119.0.1 (64-bit) version which is almost not working internally without Internet link. When I try to open local internal site Mozilla Firefox waits to open https://www.bootstrapcdn.com/ Internet location which is unavailable because we are using the browser in isolated network and it is waiting for this site for more than 15 minutes before it opens the local site.

This is not the way we are expecting the browser to work so the question is can we disable this requests in Mozilla Firefox that we were not aware of and that are not asked from out side?

Thank you!

Igor Vanevski, IT administrator, Belgrade, Serbia

looks like a problem with Firefox as no problem when using a different browser e.g. Opera. Also cannot log onto Nextdoor.co.uk using Facebook to log on. Again works fine on Opera

Since the update to version 125 Firefox on Windows 11 (all updates installed), when I open a new tab and start typing to the address bar WHILE the VPN to the office is active, Firefox locks up and can not be used anymore.

In taskmanager, there is no spike in memory or cpu usage visible. All I can do at this point is to kill Firefox via taskmanager.

I can enter anything in the address bar of an already open tab with an other website open, I can open new tab from the bookmarks, but I can not open a new tab and start typing in the address bar while the VPN is active.

Once I disable the VPN to the office, everything goes back to normal.

I never had this issue on a previous version of Firefox.

Any ideas whats causing this?

Out of nowhere, my cursor speed in Firefox has slowed to a truly unusable crawl. I refreshed a page and it was suddenly inching along at worse than a snail's pace. I'm using a USB trackball mouse. This is only affecting Firefox; no other applications have this issue. Using Windows 10.

Here's what I've tried so far:

• Restart Firefox
• Started Firefox in Safe Mode
• Restart computer
• Create a new profile in Firefox
• Check my mouse's firmware
• Try a different mouse

There was another question about this years ago, but the accepted answer about accidentally enabling a Windows accessibility feature doesn't say which feature it is or how to disable it (if that's indeed the case). The link also seems to redirect to a generic accessibility page.

Ever since the automatic update of the new Firefox 120.0.1 none of my pages or websites will open. No matter where I go I get the error message: Error code: SEC_ERROR_KEYGEN_FAIL before the update I was able to open my bookmarks and other websites with no issues. It is now totally unusable. Please help I like Firefox over Chrome and Edge.

Dear Firefox

                                                      SEASONAL GREETINGS

Just about a week ago after my last Firefox upgrade, the browser started weirdly. The style, characters, boxes and bands were abnormally changing sizes. I tried using Firefox settings: Zoom all to no avail. I went into System display and did advanced scaling and it was of no help. I further went on System Restore and Resetting my computer and it was all the same.

I removed all add-ons, cleared both Firefox and the Systems Caches and carried malware clean up of my computer. I also carried out troubleshoot and the computer informed me there was no malware in the system using Windows Defender.

After carrying out any the above when I restart the computer all the values change to their abnormal values with very large Firefox Interface, the bands and spaces including the URL address bar appear abnormally large. When I use the mouse, sections of the browser moves all across the page uncontrollably. This happened for over a week. Hence I could not access my AOL email.

Though risky as you advised against, I had to download a lower version : 82.0.3 which appears to steadier and then managed to access my email and other apps, like YouTube, Facebook, Twitter(X), etc.

Within this period I had the same problem with my second preferred browser - Yandex. I contacted their Support Team and explained to them what was happening. They asked me to send screen short the problem. I took the screenshot and found out that in the Interface at the top the size was shown to to be 66%, but yet the band spaces and characters were abnormally large.

They wrote back thanking me with the advice to open browser://flags in their Yandex browser, and there disable "Enable 125% scaling factor" option by selecting "Disable". When I carried out their instruction, just like magic, the Yandex browser returned to normality.

Firefox, do you have such a function so as to advice me? You probably would have to get your developers into this matter. My honest opinion is that Firefox is rushing out hastily with upgrades. Hence the problems. On the Internet there are many complaints about the instability of Firefox.

Thanks in advance in hearing me out.

DR CLEMENT AKATENG MD

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes:

Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

I use Firefox for Mac. Often when I want to click on a link or complete an on-line form, a long list of unwanted suggestions pops up and orevents me doing this. Only by hitting Escape can I get control back.

By the way, I don't want any solution which involves clearing the cache, as I value that help.

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has been the E a number 2 shows instead s a m shows instead. There have been others but I did not make note, My solution is to close firefox and reopen. I have updated to newest version. Do you know why this is happening and a better solution. Also when I go to Chrome the letters do not transpose. HElp Stephana

Safari is showing the links seen in blue after each line but FireFox is leaving them out. Some type of bug or coding problem. This began happening 3-4 months ago. It used to work fine on FireFox. Would love to stay using FireFox and avoid the Safari thing. Love the browser!!! Mark Miller

As of 21/11/2023, I can no longer use several chat services that had previously worked on Firefox, for example Santander bank and EDF. Plus, the POWR widget has stopped working on one of my favourite websites.... it used to pull in the charity's Facebook content but now all I see is the text and no imagery. All of these functionalities work fine in Google Chrome and Edge so what's wrong please? Thanks in advance UF https://www.aldingbournetrust.org/make.html

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Hi, My Firefox of recent is extremely slow or sometimes fails to load a page. I thought it could be some extensions I added about protection from tracking etc...I tried disabling them, but not sure if I succeeded. But the problem still isn't fixed. I don't think I will figure the issue out. Thanks

Dear Team. As always thanks for a great browser... I had a Firefox update come through this morning (through the browser prompt). After installing the update the pc became extremely sluggish. Thought it may need a restart so restarted the pc but pretty much the same issue? Slow, delayed and sluggish.

I checked what was running in the back ground and other than the usual microsoft nonsense and background stuff it showed 30 instances of Firefox running taking up 82% of the memory. I always have one browser with 8 tabs running by default.

I'm running an i7 processor with 8gig of ram which should be more than ample. Any thoughts / ideas would be most welcome. Once again, thanks for the best browser....

Best regards, Kev Brown. Brocott UK

FireFox has been crashing for the past few weeks, that is not the biggest problem, but it also does that during a restore session. Which makes me lose everything I've been doing, the simplest solution I've found is reopening almost all of the tabs from last week, which is about 600 tabs that I then go through and get rid of what I don't need. That takes a lot of time, and my internet connection is not that good. which means that I will lose a large part of what I was working on the next time FireFox crashes during a restore session. Is there anything I can do to prevent Firefox from crashing?

greetings Iskander